Sales Operations and Training Manager

At JM Eagle, we are committed to driving growth and excellence across all facets of our organization. We are currently seeking a dynamic and experienced Sales Operations & Training Manager to join our team. This pivotal role will focus on maximizing the effectiveness of our sales team through comprehensive orientation, training programs, support operations, and analysis.

Key Responsibilities:

• Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed.
• Implement engaging and effective training methods for new team members on our products, processes, and systems.
• Continuously evaluate the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint.
• Collaborate closely with sales managers and account managers to monitor sales team progress and address any issues.
• Oversee pricing accuracy in the AS400 system across various markets.
• Manage sales workflows related to order processing, contracts administration, and customer rebate programs.
• Direct a team of analysts to research and analyze data for identifying sales growth opportunities.
• Handle customer complaints requiring escalated resolution.
• Act as a liaison between the sales operations team and other departments such as Accounting, Credit, Quality, Production, and Logistics.
• Engage in professional development and educational opportunities relevant to the role.
• Provide timely and constructive performance evaluations for direct reports.
• Undertake other duties as assigned.

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• 5 to 7 years of experience in sales operations, with a track record of success in management or leadership roles.
• Comprehensive knowledge of sales technologies.
• Exceptional ability to design and implement effective training and development programs.
• Strong analytical skills, with the ability to interpret data to drive strategic decisions.
• Excellent communication and collaboration abilities, with a talent for working cross-functionally to achieve business objectives.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.