Tour Guide - John Deere Attractions

Job Title: Tour Guide 39091- John Deere

Description:

• Ensures that all stakeholders and guests to the Attractions (Pavilion, Tractor & Engine Museum, Historic Site, World Headquarters display floor) receive an exceptional experience.
• Trained to provide guided tour, or information to those interested in learning more about the company's history, global operations and its equipment and services.
• Public speaking and customer service training for all levels of tours (including VIP and Dignitary).
• Prepare exhibits and facility for opening/closing.
• Assist in all general daily activities as needed.
• Ongoing training and development.
• Be an ambassador for all community attractions and businesses.
• Present educational programming for students' pre-K through high school to meet state core curriculum standards.
• Work special events, including coordination support, set-up, tear-down.
• Availability to work during a 7 day a week operation, including holidays.

• The hours of operation for the facility are Monday from 1-5, Tuesday-Saturday from 9-5, closed on Sunday.
• Looking for someone to work 15-30 hours per week.

Job Duties

• Ensures that all guests to the Pavilion receive an exceptional experience.
• Performs opening and closing procedures for the facility.
• Performs front desk information operations, administrative duties.
• Assist in all general daily activities as needed.
• Receives ongoing training and development.
• Works special events, including set up, and tear down.
• Has availability to work during a 7-day-a-week operation, including holidays.
• Acts as an ambassador for all community attractions and businesses.
• Greet guests, tour groups, etc.
• Answer the main Pavilion phone line at the front desk
• Take tour reservation with guests via phone
• Greet visitors/groups and give a short overview of the self-guided Pavilion layout

Required Skills

• Candidates should have a friendly, outgoing personality, and be comfortable interacting with Pavilion guests
• Ability to multi-task
• Attention to detail
• Clear written and verbal communication
• High level of customer service and professionalism
• Some computer experience would be helpful
• Previous experience working in a museum is a plus

Additional Information:

• This will be an Onsite position
• Should have availability Monday-Saturday (closed on Sunday)
• Local candidates only

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