OpenText Administrator

Job Posting ID: KT_148_JOB

Position: OpenText Administrator

Clearance: Must be a U.S. Citizen and eligible for clearance

Education: Bachelor’s degree in computer science, information systems, engineering, or a related scientific or technical discipline.

Certifications: Security+ and an OpenText Business Consultant Certification

Location: Reports in person to Joint Base Andrews, MD

Overview:

The OpenText Administrator is responsible for verifying and monitoring the activity of the applications, including software and software configurations; verify user activity; perform closeout tasks and procedures; run reports, set parameters and document activity. The OpenText Administrator will also be primarily responsible for assisting users by phone, email, or chat answering requests for information, troubleshooting assistance or issues; assist in testing, maintaining, monitoring, and troubleshooting end user telecommunications, software, and devices within 48 hours of the user's notification/request. Additionally, the incumbent shall verify, monitor and maintain a list of cleared users and associated licenses for all OpenText products.

As part of the responsibility to ensure that all incidents are tracked and reported, an approved incident tracking system is utilized to prioritize and resolve all urgent bugs. As part of triage responsibilities, the OpenText Administrator provides an initial determination as to the urgency of a given incident report and whether it is a bug or a change request. It is also expected for the personnel to document those change requests or enhancements in compliance with the appropriate processes and policies.

Minimum Requirements:

• 5+ years of experience with OpenText Products and user support
• Active Security+ certification
• OpenText Business Consultant Certification
  
  In accordance with Executive Order 14043 - Requiring Coronavirus Disease 2019 Vaccination for Federal Employees, Kreative Technologies requires all employees assigned to a federal contract to be vaccinated. Employees in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief must submit a physician’s note or a religious request for accommodation to Human Resources for review. Accommodations will be granted where they do not cause Kreative Technologies undue hardship or pose a direct threat to the health and safety of others.