Lube Technician, Lube Tech, Inspection Tech - Entry Level and up

Technician Job Description

• Customer Service

  • Greet every customer within 10 feet of you – smile & say hello or thank you

  • If possible, answer the phone when no front staff are available to answer in the first 3 rings – give appropriate greeting, take name and number for call back

  • Work hard to make every customer experience a good one in whatever way you can

  • Follow center dress code and appearance standards at all times

• Inspections

  • Perform full digital vehicle inspection according to Meineke inspection procedure on every vehicle that comes into the center.

  • Be able to perform complete inspection in 30-45 minutes

  • Review inspection findings with service advisor or manager after every inspection; verify that he or she understands any findings and recommended work.

• Documentation

  • Fully document all recommended repairs and maintenance items on inspection form

  • Document all OBDII codes, TSB numbers, recall numbers, and other alerts on inspection form/work order

  • Sign all inspection forms & work orders once work is completed

• Repairs

  • Check all parts with service writer as they arrive to verify correct parts & quantity

  • Do quality work; fix it right the first time

  • Complete repairs in a timely manner

  • Be truthful about your abilities at all times; ask for help when you need it

  • Test drive all repairs as needed; verify work is done correctly

  • Maintain cleanliness of vehicles, inside & out – follow Meineke procedures for “Do Quality Work”

  • Re-check any comebacks; ensure issues are resolved (no diagnostic charge is guaranteed for previously paid repairs).

• Center Upkeep

  • Clean your work space and any mess you’ve made

  • Maintain your own toolbox; keep it secure and organized

  • Assist with shop maintenance, stocking & cleaning as assigned

  • Assist with regular equipment maintenance and upkeep as assigned

• Training & Certification

  • Maintain any ASE certifications

  • Keep up continuing education to ensure you are qualified to work on all makes and models of vehicles, all new technologies

  • Maintain state certification for emissions/inspections as appropriate

  • Pursue additional training opportunities on a regular basis as agreed/recommended by manager

• Additional Duties

  • Follow all center policies & procedures

  • Do anything else asked of you.