Operations Manager- Delivery Service Partner (DSP)

Operations Manager, Delivery Service Partner (DSP)

Job is located in Middleborough, Massachusetts

End Zone Logistics LLC is a locally owned and operated Delivery Service Partner (DSP) Delivering packages for Amazon. We strive to deliver smiles and complete the “Last Mile” delivery play every day for every customer! When your package crosses the End Zone everyone is a winner!

As an Amazon Delivery Service Partner, we deliver thousands of packages every day in a fast-paced environment. We believe in working safely and efficiently to fulfill the needs of our customers while having fun in the process. Our Associates are customer focused, hardworking and ready to do whatever it takes to cross the End Zone. We promote a strong focus on Safety and having open communication with our associates! 

As an Operations Manager, you will be responsible to lead an outbound operation, on a specified shift or across multiple shifts within an Amazon distribution center. You will be responsible for Hiring, leading, developing, and engaging a team of exceptional Delivery Associates (DA’s) who make this operation possible. The Operations Manager is a creative problem solver who can interpret data and deliver results that drive productivity and efficiency. Some of the positions key responsibilities include:

• Leading and developing a team of 2-4 supervisors and 40-100 hourly associates
• Responsible for the overall safety, quality and performance of all team members
• Carry out Supervisory responsibilities that align to company policies and procedures.
• Accountable to meet or exceed operational goals
• Hire, train, and develop associates for operation success and career development
• Create, communicate, and maintain quality control policies and standard work procedures for Supervisors and Delivery Associates.
• Proactively identify and drive process improvement initiatives utilizing Lean Principles 
• Build and develop weekly Supervisor and DA schedules utilizing forecasts and productivity requirements ensuring balance of labor.
• Evaluate performance objectives and metrics to determine productivity requirements to meet or exceed customer time, accuracy, and quality expectations.
• Assist in managing Fleet including daily inspections, damage/claim assessments and rental vehicles
• Partner with Internal and external business stakeholders to promote an inclusive work environment
• This is a 7 day a week operation. Must be flexible and available to work weekends, evenings  and holidays as required

Additional Role Requirements

• Lifting and moving packages up to 50 pounds each
• Bending, lifting, stretching and reaching both below the waist and above the head
• Frequent walking in the building and around work areas; facilities are over a quarter mile in length
• Standing and walking for up to 10-12 hours a day
•    Ascending and descending ladders, stairs, and gangways safely and without limitation. 
•    Ability to drive a delivery vehicle in an emergency.

END ZONE LOGISTICS offers competitive compensation packages including 

• Medical, Dental, Vision
• Paid Time Off
• Sick Time
• Potential Weekly Bonus

• Eligible to work in the U.S
• Must have a valid Drivers License
• Must be 21 Years of age or older
• A Completed Bachelor’s Degree from an accredited university or 2+ years of Amazon Experience
• 1-3 Years’ Experience managing front-line supervisors and associates
• Consent to a pre-employment 5 panel drug screening, Motor vehicle records and background check
• Excellent verbal and written communication skills 
• Ability to view and interpret data from several different sources
• Ability to handle changing priorities and make proper decisions in a fast-paced environment

• Bachelor’s Degree in Engineering, Operations or business-related field.
• 3 Years or more of management experience in a Distribution, Operations or Warehousing environment. 
• Lean/Six Sigma Green Belt or higher
• CDL

END ZONE LOGISTICS LLC is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.