Tenant Service Coordinator

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As a Tenant Service Coordinator with Hines, you will provide coordinate the day-to-day delivery of property services to the tenants while emphasizing a positive response to tenant concerns. Responsibilities include, but are not limited to: 

• Manages assigned service contracts and projects under Assistant Property Manager supervision.
• Assists Security Staff when needed.
• Monitors Dock log regarding deliveries and coordinates information flow between security, engineering, construction manager, and tenant.
• Assist Property Manager and Project Accountant on collection efforts for tenant receivables.
• Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
• Conducts tenant focus groups.
• Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team.
• Updates tenant warden lists.
• Assists in developing, producing, and distributing building communications.
• Follows-up on daily tenant service requests (e.g. service calls and special service requests).
• Assists in preparation of Quarterly Ownership Reports and Annual Plan.
• Manages and promotes conference center (if applicable).
• Supervises shoe shine/shoe repair activities.
• Complies with all written Hines GS and regional company policies.
• Responsible for all typing related to Tenant Services Coordinator’s job, including: key transmittal letters; tenant mailing and notifications (e.g. common area building projects).
• Acts as a team member with all employees of the management staff.
• Maintains and updates vendor and other files.
• Carries out other duties as assigned by Property Manager.

Minimum Requirements include:

• Bachelor’s degree or currently enrolled and two years completed, from an accredited institution.
• Two or more years of experience in customer service or relations.
• Good interpersonal skills.
• Maintains calm demeanor in emergency situations.
• Establishes a cooperative working atmosphere among staff.
• Exchanges ideas, information and opinions with Staff and Property Management to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Ability to converse with all levels of tenants.
• Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
• Ability to operate personal computer.
• Ability to talk/answer telephone.
• Ability to visually inspect building.
• Ability to meet highest attendance requirements and punctuality requirements.
• Ability to detect emergency alarms – auditory and/or visual.
• Ability to rearrange the configuration of lobby planters by pushing boxes to various locations in lobby. Ability to arrange holiday decorations, set up tables/flowers/food for special events.
• Ability to make aesthetic decisions based on visual perception.
• Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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