What is a CRM developer?

CRM stands for customer relations management. A CRM developer implements Microsoft CRM software to address customer service needs and create solutions to meet company objectives. These solutions integrate various customer service channels to speed up company response time to client issues and increase customer satisfaction. As a CRM developer, you often work as part of a large team, creating new products, testing them, and writing reports to management about your findings. You may also operate under the direction of the sales or customer relations departments to improve other aspects of customer service.