What is technical support?

Technical support is a type of customer service that helps people troubleshoot and correct issues with technology products. As a technical support representative, you interact with customers over telephone, email, or online chat to help them resolve a variety of technology problems, including the following types of issues: computer, network system, website, software program, printer, television, video game console, mobile device, and more. If you come across a bug that you can not resolve, you then escalate the issue to the developer team.