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45 Spectrum Customer Service Jobs Hiring Near You

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What is it like to work at Spectrum?

Spectrum is a company that values innovation and customer-centricity, fostering a collaborative and dynamic work environment.

The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and deliver cutting-edge products and services. Spectrum's mission is to empower its customers with innovative technologies, such as 5G networks and fiber-optic internet, to enhance their daily lives.

Working at Spectrum may appeal to individuals who are passionate about staying at the forefront of technological advancements and are eager to contribute to a company that is shaping the future of connectivity and communication.

What makes Spectrum an attractive place to work?

Spectrum is a leading telecommunications company that provides high-speed internet, TV, and phone services to millions of customers across the United States. The company offers a dynamic work environment that fosters innovation, collaboration, and a culture of continuous learning, with opportunities for employees to work on cutting-edge technologies and projects. By joining Spectrum, individuals can contribute to the company's mission of delivering exceptional customer experiences and enjoy opportunities for professional growth, development, and advancement in a stable and supportive organization.

Do workers at Spectrum get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between February 2026 and July 2026.

Does Spectrum pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 80 people who took the Breakroom Quiz between February 2026 and July 2026.

At Spectrum, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
39% of people say they have to use vacation days when they’re out sick.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and July 2026.

Is the health insurance from Spectrum affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 74 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people get paid time off at Spectrum?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 35% of people with changing schedules find out their shifts two weeks ahead of time.
  • 24% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers at Spectrum worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Spectrum workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and July 2026.

How easy is it for Spectrum workers to change shifts?

Some people find it hard to change shifts.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and July 2026.

How easy is it to get time off at Spectrum?

Most people find it easy to get time off.
81% of people report it’s easy to get time off.
Based on data from 73 people who took the Breakroom Quiz between February 2026 and July 2026.

Do Spectrum managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and July 2026.

Do jobs at Spectrum spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and July 2026.

How easy is it to take sick days at Spectrum?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 80 people who took the Breakroom Quiz between February 2026 and July 2026.

Is a Spectrum job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Spectrum good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 86 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Spectrum feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 71 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people at Spectrum get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 74 people who took the Breakroom Quiz between February 2026 and July 2026.

Is it stressful to work at Spectrum?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people at Spectrum enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 68 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people at Spectrum recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people get enough training when they start at Spectrum?

Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people get support to advance at Spectrum?

Most people are given support to advance their career here.
In the last year, 79% of people report being given support to advance their career here.
Based on data from 76 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people think Spectrum’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 68 people who took the Breakroom Quiz between February 2026 and July 2026.

Do workers feel well informed about how Spectrum is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 76 people who took the Breakroom Quiz between February 2026 and July 2026.
What are the most popular job types at Spectrum?
    What are the most popular jobs at Spectrum?
    What are the most popular categories at Spectrum?
    Infographic showing various Customer Service job openings at Spectrum in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 93% Physical, and 7% Remote job distribution.

    Customer Service Representative, Reliability

    Customer Operations

    Morrisville, NC • On-site

    $15 - $20.25/hr

    Other

    Posted 7 days ago

    Job description

    Customer Service Reliability Representative

    Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

    As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum's connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

    How You'll Make An Impact

    • Continuously learning and turning that knowledge into customer service wins
    • Uncovering customer needs, creating solutions, and resolving problems
    • Making a positive impression on customers through a best-in-class experience
    • Representing a Fortune 100 company with professionalism and courtesy
    • Working in an open, friendly environment with a supportive, energetic team

    We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you.

    What You'll Bring To Spectrum

    Required Qualifications

    • Education: High school diploma or equivalent
    • Language: Ability to read, write, speak and understand English
    • Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
    • Abilities: Handle multiple tasks
    • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

    Preferred Qualifications

    • Minimum one year of call center or equivalent experience
    • Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

    Apply