Join Spectrum to make a real impact on customer retention and satisfaction every day. How You'll Make an Impact * Engage directly with customers to resolve concerns, support account maintenance, and ...
Quick apply
60 Spectrum Retention Representative Jobs Hiring Near You
Join Spectrum to make a real impact on customer retention and satisfaction every day. How You'll Make an Impact * Engage directly with customers to resolve concerns, support account maintenance, and ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Quick apply
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Quick apply
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum to make a real impact on customer retention and satisfaction every day. How You'll Make an Impact * Engage directly with customers to resolve concerns, support account maintenance, and ...
Quick apply
Join Spectrum to make a real impact on customer retention and satisfaction every day. How You'll Make an Impact * Engage directly with customers to resolve concerns, support account maintenance, and ...
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not ... Acting as a product consultant and retaining customers by taking retention calls. * Handling ...
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not ... Acting as a product consultant and retaining customers by taking retention calls. * Handling ...
Call Center Sales Representative
Overland Park, KS · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Call Center Sales Representative
Overland Park, KS · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Call Center Sales Representative
Charlotte, NC · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Call Center Sales Representative
Charlotte, NC · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Call Center Sales Representative
Auburndale, FL · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Call Center Sales Representative
Auburndale, FL · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
... and retention * Meet or exceed monthly revenue and sales quotas by nurturing relationships ... representative or hospital account management Skills * Experience as a successful internal "hunter ...
... and retention * Meet or exceed monthly revenue and sales quotas by nurturing relationships ... representative or hospital account management Skills * Experience as a successful internal "hunter ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Sales and Customer Solutions Representative
Overland Park, KS · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Sales and Customer Solutions Representative
Overland Park, KS · On-site
$70K/yr
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Inbound Sales Representative
San Diego, CA · On-site
$70K/yr
Join Spectrum and unlock your potential with competitive pay starting at $20/hour plus lucrative ... Address retention and overflow billing calls, resolving questions and retaining customers Working ...
Inbound Sales Representative
San Diego, CA · On-site
$70K/yr
Join Spectrum and unlock your potential with competitive pay starting at $20/hour plus lucrative ... Address retention and overflow billing calls, resolving questions and retaining customers Working ...
Vertical Account Manager, Spectrum Business
Hudson, OH · On-site
$3.0K/mo
... and retention * Meet or exceed monthly revenue and sales quotas by nurturing relationships ... representative or hospital account management Skills * Experience as a successful internal "hunter ...
Vertical Account Manager, Spectrum Business
Hudson, OH · On-site
$3.0K/mo
... and retention * Meet or exceed monthly revenue and sales quotas by nurturing relationships ... representative or hospital account management Skills * Experience as a successful internal "hunter ...
Business Sales Customer Solutions Representative
Charlotte, NC · On-site
$80K/yr
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... Mastering order processing within the billing system for retained accounts, new sales, and account ...
Business Sales Customer Solutions Representative
Charlotte, NC · On-site
$80K/yr
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... Mastering order processing within the billing system for retained accounts, new sales, and account ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Spectrum Jobs Information
What is it like to work at Spectrum?
Spectrum is a company that values innovation and customer-centricity, fostering a collaborative and dynamic work environment.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and deliver cutting-edge products and services. Spectrum's mission is to empower its customers with innovative technologies, such as 5G networks and fiber-optic internet, to enhance their daily lives.
Working at Spectrum may appeal to individuals who are passionate about staying at the forefront of technological advancements and are eager to contribute to a company that is shaping the future of connectivity and communication.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and deliver cutting-edge products and services. Spectrum's mission is to empower its customers with innovative technologies, such as 5G networks and fiber-optic internet, to enhance their daily lives.
Working at Spectrum may appeal to individuals who are passionate about staying at the forefront of technological advancements and are eager to contribute to a company that is shaping the future of connectivity and communication.
Do workers at Spectrum get paid breaks?
Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.
80% of people say they get paid breaks.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.
Does Spectrum pay people when they’re sick?
Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and June 2026.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and June 2026.
At Spectrum, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
Is the health insurance from Spectrum affordable enough for their workers?
Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
87% of people say the health insurance costs are okay
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get paid time off at Spectrum?
Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 111 people who took the Breakroom Quiz between December 2025 and June 2026.
97% of people say they get paid time off.
Based on data from 111 people who took the Breakroom Quiz between December 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 91 people who took the Breakroom Quiz between April 2025 and April 2026.
- 26% of people with changing schedules find out their shifts one week or less ahead of time.
- 36% of people with changing schedules find out their shifts two weeks ahead of time.
- 24% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 91 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers at Spectrum worry about hours?
Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 159 people who took the Breakroom Quiz between May 2025 and May 2026.
94% of people report they don’t worry about getting enough hours.
Based on data from 159 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Spectrum workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 151 people who took the Breakroom Quiz between May 2025 and May 2026.
56% report that they don’t have enough control over which shifts they work.
Based on data from 151 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it for Spectrum workers to change shifts?
Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 123 people who took the Breakroom Quiz between April 2025 and April 2026.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 123 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to get time off at Spectrum?
Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
78% of people report it’s easy to get time off.
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
Do Spectrum managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 165 people who took the Breakroom Quiz between May 2025 and May 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 165 people who took the Breakroom Quiz between May 2025 and May 2026.
Do jobs at Spectrum spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 167 people who took the Breakroom Quiz between May 2025 and May 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 167 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to take sick days at Spectrum?
Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 107 people who took the Breakroom Quiz between December 2025 and June 2026.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 107 people who took the Breakroom Quiz between December 2025 and June 2026.
Is a Spectrum job good for students?
Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Spectrum good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 94 people who took the Breakroom Quiz between June 2025 and June 2026.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 94 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Spectrum feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Spectrum get to take their breaks without interruption?
Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 100 people who took the Breakroom Quiz between December 2025 and June 2026.
84% of people report that they get to take their breaks without interruption.
Based on data from 100 people who took the Breakroom Quiz between December 2025 and June 2026.
Is it stressful to work at Spectrum?
Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 104 people who took the Breakroom Quiz between December 2025 and June 2026.
70% of people say they often feel stressed out at work.
Based on data from 104 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Spectrum enjoy their jobs?
Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 96 people who took the Breakroom Quiz between December 2025 and June 2026.
74% of people report they enjoy their job.
Based on data from 96 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Spectrum recommend working with their team?
Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 111 people who took the Breakroom Quiz between December 2025 and June 2026.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 111 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get enough training when they start at Spectrum?
Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.
78% of people report they got enough training when they started working here.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get support to advance at Spectrum?
Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 101 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people think Spectrum’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 91 people who took the Breakroom Quiz between December 2025 and June 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 91 people who took the Breakroom Quiz between December 2025 and June 2026.
Do workers feel well informed about how Spectrum is doing?
Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 103 people who took the Breakroom Quiz between December 2025 and June 2026.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 103 people who took the Breakroom Quiz between December 2025 and June 2026.
What other companies are hiring for Retention Representative jobs?
What are the most popular jobs at Spectrum?
What are the most popular categories at Spectrum?
Spectrum rating
8.0
Based on 604 frontline employees who took The Breakroom Quiz
19th of 80 rated telecommunications companies
Job description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
#LI-NI1
SRT103 2026-76344 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum’s suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you’ll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.
How You’ll Make an Impact
- Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings
- Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
- Present and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
- Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
- Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
- Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
- Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers
Working Conditions
- Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English
- Communicate clearly and professionally with a customer-focused approach
- Build rapport, overcome objections, and retain customers through solution-oriented conversations
- Work effectively in a fast-paced, metric-driven call center environment
- Learn and apply billing, account management, and order entry systems
- Understand sales practices, customer retention techniques, and service recovery methods
Preferred Qualifications
Experience
- 2+ years of call center sales experience
Skills
- Working knowledge of Spectrum products and services, especially mobile offerings
- Knowledge of competitor wireless, internet, video and voice products and services
#ZRSM2
#LI-NI1
SRT103 2026-76344 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English
- Communicate clearly and professionally with a customer-focused approach
- Build rapport, overcome objections, and retain customers through solution-oriented conversations
- Work effectively in a fast-paced, metric-driven call center environment
- Learn and apply billing, account management, and order entry systems
- Understand sales practices, customer retention techniques, and service recovery methods
Preferred Qualifications
Experience
- 2+ years of call center sales experience
Skills
- Working knowledge of Spectrum products and services, especially mobile offerings
- Knowledge of competitor wireless, internet, video and voice products and services
#ZRSM2
Company Description
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US