Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Quick apply
34 Spectrum Retention Representative Jobs Hiring Near You
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Quick apply
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Quick apply
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative ... As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ...
Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not ... Acting as a product consultant and retaining customers by taking retention calls. * Handling ...
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Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not ... Acting as a product consultant and retaining customers by taking retention calls. * Handling ...
As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls ...
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As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls ...
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
Quick apply
As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued ... Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone ...
As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls ...
As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls ...
Customer service and sales or retention experience Skills * Ability to read, write, speak and understand English * Knowledge of Spectrum products and troubleshooting for Video, Internet and ...
Quick apply
Customer service and sales or retention experience Skills * Ability to read, write, speak and understand English * Knowledge of Spectrum products and troubleshooting for Video, Internet and ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
Enterprise Sales Representative
$47K - $79K/yr
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
Enterprise Sales Representative
$47K - $79K/yr
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
Enterprise Sales Representative
$52K - $87K/yr
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
Enterprise Sales Representative
$52K - $87K/yr
... and ongoing client retention * Participate in sales meetings and training sessions to enhance your skills Working Conditions * Office-based role What You Will Bring to Spectrum Required ...
Spectrum Jobs Information
What is it like to work at Spectrum?
Spectrum is a company that values innovation and customer-centricity, fostering a collaborative and dynamic work environment.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and deliver cutting-edge products and services. Spectrum's mission is to empower its customers with innovative technologies, such as 5G networks and fiber-optic internet, to enhance their daily lives.
Working at Spectrum may appeal to individuals who are passionate about staying at the forefront of technological advancements and are eager to contribute to a company that is shaping the future of connectivity and communication.
The company's team structure is designed to encourage cross-functional collaboration, with employees working together to develop and deliver cutting-edge products and services. Spectrum's mission is to empower its customers with innovative technologies, such as 5G networks and fiber-optic internet, to enhance their daily lives.
Working at Spectrum may appeal to individuals who are passionate about staying at the forefront of technological advancements and are eager to contribute to a company that is shaping the future of connectivity and communication.
Do workers at Spectrum get paid breaks?
Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 97 people who took the Breakroom Quiz between December 2025 and June 2026.
79% of people say they get paid breaks.
Based on data from 97 people who took the Breakroom Quiz between December 2025 and June 2026.
Does Spectrum pay people when they’re sick?
Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 109 people who took the Breakroom Quiz between December 2025 and June 2026.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 109 people who took the Breakroom Quiz between December 2025 and June 2026.
At Spectrum, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.
37% of people say they have to use vacation days when they’re out sick.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.
Is the health insurance from Spectrum affordable enough for their workers?
Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 103 people who took the Breakroom Quiz between December 2025 and June 2026.
87% of people say the health insurance costs are okay
Based on data from 103 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get paid time off at Spectrum?
Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
97% of people say they get paid time off.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 91 people who took the Breakroom Quiz between April 2025 and April 2026.
- 26% of people with changing schedules find out their shifts one week or less ahead of time.
- 36% of people with changing schedules find out their shifts two weeks ahead of time.
- 24% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 91 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers at Spectrum worry about hours?
Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 158 people who took the Breakroom Quiz between May 2025 and May 2026.
94% of people report they don’t worry about getting enough hours.
Based on data from 158 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Spectrum workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 151 people who took the Breakroom Quiz between May 2025 and May 2026.
56% report that they don’t have enough control over which shifts they work.
Based on data from 151 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it for Spectrum workers to change shifts?
Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 123 people who took the Breakroom Quiz between April 2025 and April 2026.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 123 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to get time off at Spectrum?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 102 people who took the Breakroom Quiz between December 2025 and June 2026.
80% of people report it’s easy to get time off.
Based on data from 102 people who took the Breakroom Quiz between December 2025 and June 2026.
Do Spectrum managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 164 people who took the Breakroom Quiz between May 2025 and May 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 164 people who took the Breakroom Quiz between May 2025 and May 2026.
Do jobs at Spectrum spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 166 people who took the Breakroom Quiz between May 2025 and May 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 166 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to take sick days at Spectrum?
Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 108 people who took the Breakroom Quiz between December 2025 and June 2026.
Is a Spectrum job good for students?
Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.
79% of students report this is a good place to work if you’re studying.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Spectrum good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 97 people who took the Breakroom Quiz between June 2025 and June 2026.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 97 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Spectrum feel treated with respect by their managers?
Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
84% of people say they’re treated with respect by their managers.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Spectrum get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
Is it stressful to work at Spectrum?
Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 107 people who took the Breakroom Quiz between December 2025 and June 2026.
65% of people say they often feel stressed out at work.
Based on data from 107 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Spectrum enjoy their jobs?
Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 100 people who took the Breakroom Quiz between December 2025 and June 2026.
74% of people report they enjoy their job.
Based on data from 100 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people at Spectrum recommend working with their team?
Only some people recommend working with their team.
37% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
37% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 115 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get enough training when they start at Spectrum?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 111 people who took the Breakroom Quiz between December 2025 and June 2026.
77% of people report they got enough training when they started working here.
Based on data from 111 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people get support to advance at Spectrum?
Most people are given support to advance their career here.
In the last year, 81% of people report being given support to advance their career here.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
In the last year, 81% of people report being given support to advance their career here.
Based on data from 105 people who took the Breakroom Quiz between December 2025 and June 2026.
Do people think Spectrum’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.
Do workers feel well informed about how Spectrum is doing?
Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and June 2026.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 106 people who took the Breakroom Quiz between December 2025 and June 2026.
What other companies are hiring for Retention Representative jobs?
What are the most popular jobs at Spectrum?
What are the most popular categories at Spectrum?
$70K/yr
Full-time
Posted 24 days ago
Spectrum rating
8.0
Based on 585 frontline employees who took The Breakroom Quiz
19th of 76 rated telecommunications companies
Job description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
#LI-ML5
CRT110 2026-75613 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
How You’ll Make an Impact
- Engage with customers to resolve billing inquiries, product questions and service complaints
- Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
- Maintain high levels of professionalism and courtesy in every customer interaction
- Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
- Master order processing within the billing system for retained accounts and new sales entries
- Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
- Support efforts to enhance the customer experience through every transaction
Working Conditions
- Office environment
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English and Spanish
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include weekends, holidays, and split days off
- Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
- Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
- Effective computer and consumer electronics skills
- Ability to use personal computer and relevant software applications including the billing system
- Proven verbal and written communication skills
- Ability to handle irate customers and resolve issues
- Ability to prioritize and organize effectively
- Bilingual Spanish Required
Preferred Qualifications
Experience
- 2+ years of call center experience in customer service or phone sales, or equivalent experience
#ZRSM2
#LI-ML5
CRT110 2026-75613 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English and Spanish
- Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
- Ability to work variable hours; may include weekends, holidays, and split days off
- Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
- Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
- Effective computer and consumer electronics skills
- Ability to use personal computer and relevant software applications including the billing system
- Proven verbal and written communication skills
- Ability to handle irate customers and resolve issues
- Ability to prioritize and organize effectively
- Bilingual Spanish Required
Preferred Qualifications
Experience
- 2+ years of call center experience in customer service or phone sales, or equivalent experience
#ZRSM2
Company Description
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
About Spectrum
Sourced by ZipRecruiter
Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.
Industry
Technology, communication and media and telecommunications
Company size
10,000+ Employees
Headquarters location
Stamford, CT, US