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120 Amazon Technical Support Associate Jobs Hiring Near You

Xerox

Software Technical Support Associate

Ann Arbor, MI · On-site

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

... support Managed Services initiatives * - Managed Services site architecture and infrastructure programs * Mentor on-site technical account associates and transfers skills that will enable the AA to ...

Amazon

IT Support Associate

Newark, NJ · On-site

ABOUT THE TEAM Audible's Technical Operations organization powers the infrastructure, systems ... The IT Support Team works with Amazon and Audible service managers and other staff to maintain ...

Amazon

IT Support Associate

Newark, NJ

ABOUT THE TEAM Audible's Technical Operations organization powers the infrastructure, systems ... The IT Support Team works with Amazon and Audible service managers and other staff to maintain ...

SAP

HANA Technical Support Associate

Vancouver, BC

... Technical Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by ...

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Amazon Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 568 people who took the Breakroom Quiz between February 2026 and May 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 525 people who took the Breakroom Quiz between February 2026 and May 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 519 people who took the Breakroom Quiz between February 2026 and May 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
89% of people who work part-time say they get paid time off
Based on data from 148 people who took the Breakroom Quiz between December 2025 and May 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 424 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 636 people who took the Breakroom Quiz between February 2026 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 71% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 246 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 289 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 180 people who took the Breakroom Quiz between November 2025 and May 2026.

How easy is it for Amazon workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 222 people who took the Breakroom Quiz between November 2025 and May 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 527 people who took the Breakroom Quiz between February 2026 and May 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 267 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers at Amazon do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
83% of people report that they don’t do extra unpaid work.
Based on data from 260 people who took the Breakroom Quiz between November 2025 and May 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 569 people who took the Breakroom Quiz between February 2026 and May 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 196 people who took the Breakroom Quiz between November 2025 and May 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 156 people who took the Breakroom Quiz between March 2026 and May 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 569 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 600 people who took the Breakroom Quiz between February 2026 and May 2026.

Is it stressful to work at Amazon?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 597 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 485 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 646 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 606 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 557 people who took the Breakroom Quiz between February 2026 and May 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 546 people who took the Breakroom Quiz between February 2026 and May 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 570 people who took the Breakroom Quiz between February 2026 and May 2026.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Infographic showing various Technical Support Associate job openings at Amazon in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Technical Support Associate, Information Technology

Technical Support Associate, Information Technology

NISA Investment Advisors, LLC

Clayton, MO

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Technical Support Associate, Information Technology
Overview

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $295 billion in fixed income and equity securities and over $167 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

Responsibilities

The Technical Support Associate will work as part of the IT Application Support team. Primary responsibilities include solving production impacting issues critical to daily processing for the firm and driving for root cause analysis. Other responsibilities may include analysis of business use cases, designing, building, and maintaining customized business applications or processes, enterprise integration, and workflow management solutions. The Technical Support Associate will work closely with other team members in a cross-functional team.

    Provides escalated production support and communication to end users and other members of the IT team to support daily processing for the firm
  • Drive for root cause analysis to reduce overall support volume and provide documentation for cross-training throughout the team
  • Ability to review, analyze, and evaluate business use cases and current business processes and develop scalable solutions utilizing workflow and integration patterns
  • Creating and maintaining internal support documentation related to processes under the team's responsibility
  • Availability for on-call support as part of weekly rotation
Qualifications
  • A Bachelor's Degree in Computer Science or a related field or relevant work experience required
  • Excellent problem solving and troubleshooting skills
  • Proficient knowledge of relational databases and SQL
  • Strong written and verbal communication skills with the ability to interact and correspond with internal clients and business teams
  • Motivated self-starter with the ability to learn new skills rapidly
  • Demonstrated ability to be flexible with changing priorities and requirements
  • Ability to manage multiple tasks and deadlines with limited supervision
  • Familiarity with runbook-oriented support and creating/maintaining knowledge documentation
  • Working knowledge of basic financial instruments and markets preferred. Previous professional experience in the financial services sector is a plus

NISA's culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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