ZipRecruiter

Log In

USAA
USAA

60 Usaa Customer Service Representative Jobs Hiring Near You

USAA

Customer Service - Bank Sales & Service

Phoenix, AZ · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to ...

USAA

Customer Service - Bank Sales & Service

Phoenix, AZ · On-site

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to ...

USAA

Customer Service Advisor

Tampa, FL · Hybrid

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to ...

USAA

Customer Service Advisor

San Antonio, TX · Hybrid

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to ...

USAA

Customer Service Advisor

Phoenix, AZ · Hybrid

At USAA, our mission is to empower our members to achieve financial security through highly ... The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to ...

next page

Showing results 1-20

All JobsUsaa JobsUsaa Customer Service Representative Jobs

USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
87% of people say they get paid breaks.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 84 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 22% of people with changing schedules find out their shifts three weeks ahead of time.
  • 34% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at USAA?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Usaa?

What are the most popular categories at Usaa?

Infographic showing various Customer Service Representative job openings at Usaa in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 30% Physical, 12% Hybrid, and 58% Remote job distribution.

Customer Service - Bank Sales & Service

Phoenix, AZ • On-site, Remote

USAA
Finance and Insurance • 10K+ employees
Learn more about USAAexternal

$43K - $44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Handle inbound member calls in a contact center environment to assist with banking needs

  • Identify member needs and provide relevant solutions, including offering banking products

  • Develop banking product knowledge and educate members on digital tools to improve their experience

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

We are currently seeking dedicated professionals to work in our Phoenix office for future customer service and sales opportunities in 2026. The office is located at Norterra Dr. (Happy Valley) and I-17. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

  • Handle inbound member calls in a fast-paced contact center environment

  • Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products

  • Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

  • Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition

  • Advise and educate members on available USAA digital tools and resources to improve the user experience

  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism

  • Apply strong time and call management skills in assisting members with banking needs

  • Embrace continuous improvement and development through coaching and collaboration with manager and team members

What you have:

  • High School Diploma OR GED

  • Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products

  • Ability to prioritize and multi-task while navigating through multiple business applications

  • Strong interpersonal and communication skills

  • Successful completion of a job-related assessment is required

What sets you apart:

  • 1+ year of experience in a needs-based sales or customer engagement environment within a bank or financial advisory setting, with a demonstrated track record of assessing customer needs, recommending appropriate solutions, and building trust

  • Proven success in a highvolume, fastpaced contact center environment

  • 6+ months of heavy phone-based interaction (60%+), with strong communication, de-escalation, and confidence handling complex customer situations

  • US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,680.00- $44,680.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What USAA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply