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3 Usaa Mortgage Jobs Hiring Near You

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages ...

USAA

Mortgage Loan Officer - Contact Center

Tampa, FL · On-site +1

$45K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages ...

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USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
87% of people say they get paid breaks.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 84 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 89 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 22% of people with changing schedules find out their shifts three weeks ahead of time.
  • 34% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 44 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at USAA?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Usaa?

    What are the most popular jobs at Usaa?

    What are the most popular categories at Usaa?

    Infographic showing various Mortgage job openings at Usaa in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 32% Physical, 10% Hybrid, and 58% Remote job distribution.

    Mortgage Loan Officer - Contact Center

    USAA

    Phoenix, AZ • On-site, Remote

    $45K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 14 days ago

    USAA rating

    8.2

    Company rating: 8.2 out of 10

    Based on 265 frontline employees who took The Breakroom Quiz

    51st of 173 rated banks

    Job description

    Why USAA?

    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

    Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

    We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

    The Opportunity

      Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs.

      This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings.

      We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potentialand the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed.

      We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office.

      Relocation assistance is not available for this position.

      What you'll do:

      • Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement.
      • Based on predetermined requirements, assesses, and grants or rejects mortgage applications.
      • Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence
      • Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status.
      • Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled.
      • Develops and maintains successful partnerships with Real Estate Agents.
      • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

      What you have:

      • High School Diploma or General Equivalency Diploma required.
      • 1-2 years of experience as a Loan Officer or in a comparable sales role
      • Acquisition and maintenance of applicable licenses/state registrations as required.

      What sets you apart:

      • Experience driving mortgage sales in a fast-paced, high-volume contact center
      • 2+ years of sales and/or high-volume contact center experience
      • Active or prior NMLS license/registration
      • US military experience through military service or a military spouse/domestic partner
      • Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals)
      • Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support
      • Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements
      • Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals
      • Proficiency with LOS, CRM systems, and call center technologies

      Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program.

      USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

      Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

      Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

      The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

      Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

      For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

      Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

      USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

      What USAA employees say

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