USAA
USAA

43 Usaa Human Resources Jobs Hiring Near You

Sr. Injury Claims Adjuster

San Antonio, TX · On-site +1

$63K - $121K/yr

At USAA, our mission is to empower our members to achieve financial security through highly ... May act as an informal resource for team members with less experience. What you have: * High School ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Serves as a resource for team members on complex claims. * Delivers a best-in-class member service ...

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USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 102 people who took the Breakroom Quiz between July 2025 and July 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 22% of people with changing schedules find out their shifts three weeks ahead of time.
  • 34% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 99 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 98 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at USAA?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 109 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 104 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 72% of people report being given support to advance their career here.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Usaa?
    Infographic showing various Human Resources job openings at Usaa in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% Physical, 10% Hybrid, and 57% Remote job distribution.

    HR Strategy and Planning Director (Enablement)

    USAA

    Charlotte, NC • On-site, Remote

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 2 days ago

    New


    USAA rating

    8.2

    Company rating: 8.2 out of 10

    Based on 262 frontline employees who took The Breakroom Quiz

    51st of 171 rated banks


    Job description

    Why USAA?

    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

    Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

    We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

    The Opportunity

    The HR Strategy & Planning Director provides strategic leadership and planning support to HR executive leadership by translating enterprise priorities, workforce insights, and business needs into a clear HR strategic direction, multi-year roadmap, and operating plan. Leads HR strategic planning, portfolio prioritization, and governance processes to ensure HR initiatives remain aligned, integrated, appropriately sequenced, and positioned to deliver intended outcomes.

    Partners across HR Centers of Expertise (COEs), HR Business Partners, Operations, Communications, and enterprise stakeholders to create visibility into strategic work, identify dependencies and risks, and drive informed prioritization and investment decisions. Develops executive-level strategic narratives, planning frameworks, and decision-support materials that enable leaders to balance long-term vision with practical execution while maximizing organizational impact.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week.This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC, or Phoenix, AZ.Relocation assistance is available.

    What you'll do:

    • Drives the development and coordination of components within the overarching strategy for the Function.
    • Works with executive management to establish strategic and operational framework that establishes enables short and long-term business goals and key results.
    • Develops specific processes to manage the business strategic and operational planning process.
    • Drives the alignment of business process and frameworks to enterprise strategy, process and framework.
    • Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.
    • Maintains responsibility of integration of change management plans, project documentation and strategies for large, complex business specific initiatives that often impact the organization and/or enterprise.
    • Identifies strengths and weaknesses to evaluate operational effectiveness by establishing best practices and management routines to address gaps.
    • Guides team members as they perform research and analysis.
    • Supports executive leadership by leading the design, coordination, and governance of the annual strategic planning and operational planning processes.
    • Leads and motivates cross-functional team members in strategy and operational plan development and implementation.
    • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    What you have:

    • Bachelor's degree; OR 4 years of relevant education and/or experience.
    • 10+ years of experience in HR strategy, business strategy, consulting, organizational effectiveness, business operations, corporate planning, or closely related disciplines.
    • Demonstrated experience developing enterprise- or function-level strategic plans, operating plans, roadmaps, planning frameworks, and business strategies.
    • Experience leading portfolio prioritization, governance, strategic planning, annual planning cycles, or enterprise planning activities within large and complex organizations.
    • Proven ability to translate enterprise priorities, workforce trends, business needs, and organizational objectives into actionable HR strategies and investment recommendations.
    • Strong executive communication skills, including development of strategic narratives, presentations, business cases, recommendations, and decision-support materials for senior leaders.
    • Experience facilitating executive planning discussions, prioritization sessions, roadmap development, and cross-functional alignment efforts.
    • Demonstrated ability to identify dependencies, competing priorities, resource constraints, and strategic tradeoffs while guiding leadership decision-making.
    • Experience conducting strategic assessments, benchmarking, environmental scanning, research, and analysis to support planning and investment decisions.
    • Proven success influencing senior leaders and driving alignment across matrixed organizations without direct authority.

    What Sets You Apart:

    • Exceptional strategic thinking, organizational diagnostics, and structured problem-solving capabilities.
    • Ability to connect enterprise priorities, workforce trends, leadership direction, and organizational realities into practical HR strategies and planning recommendations.
    • Demonstrated success building and maintaining strategic roadmaps, portfolio views, and planning frameworks that drive clarity, focus, and accountability.
    • Strong business acumen with the ability to evaluate tradeoffs, prioritize investments, and navigate ambiguity in a rapidly changing environment.
    • Proven ability to influence executive leaders and build alignment across diverse stakeholder groups and competing priorities.
    • Experience establishing portfolio management disciplines that improve visibility, governance, coordination, sequencing, and execution across HR.
    • Ability to synthesize complex information into compelling strategic narratives that support informed decision-making.
    • Adept at identifying patterns, risks, dependencies, and emerging opportunities and translating them into actionable recommendations.
    • Balances long-term vision with practical execution realities to drive measurable business outcomes.
    • Passion for helping HR operate as a strategic, integrated, and high-performing function that delivers as One HR.

    Compensation range: The salary range for this position is: $114,080 - 218,030

    Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

    Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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