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60 Usaa Customer Service Jobs Hiring Near You

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USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 106 people who took the Breakroom Quiz between June 2025 and June 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 115 people who took the Breakroom Quiz between June 2025 and June 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 119 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 109 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 124 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 37% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between March 2025 and March 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 98 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 101 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 112 people who took the Breakroom Quiz between June 2025 and June 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 111 people who took the Breakroom Quiz between March 2025 and March 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 106 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 113 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 56 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 111 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 117 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at USAA?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 122 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 101 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 126 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 119 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 114 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 97 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 110 people who took the Breakroom Quiz between June 2025 and June 2026.
What are the most popular jobs at Usaa?
What are the most popular categories at Usaa?
Infographic showing various Customer Service job openings at Usaa in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 41% Physical, 14% Hybrid, and 45% Remote job distribution.
Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

USAA

San Antonio, TX • On-site

$43K - $44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

34th of 141 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
It is all about learning and growing. Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to include Military veterans to work in our San Antonio office for future customer service and sales opportunities in 2026. The office is located at 9800 Fredericksburg Rd San Antonio, TX 78288. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Relocation assistance is not available for this position.
As a Bank Customer Service & Sales Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example, deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do:
  • Handle inbound member calls in a fast-paced contact center environment
  • Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
  • Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
  • Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
  • Advise and educate members on available USAA digital tools and resources to improve the user experience
  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism
  • Apply strong time and call management skills in assisting members with banking needs
  • Embrace continuous improvement and development through coaching and collaboration with manager and team members

What you have:
  • High School Diploma OR GED
  • Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
  • Ability to prioritize and multi-task while navigating through multiple business applications
  • Strong interpersonal and communication skills, and the ability to pay attention to detail
  • Successful completion of a job-related assessment is required

What sets you apart:
  • US military experience through military service or a military spouse/domestic partner
  • One year of demonstrated experience engaging customers in a needs-based environment, applying military training to build trust, assess needs, and deliver mission-focused solutions that translate directly to financial service and advisory roles. Core capabilities that translate directly to financial advisory and service roles.
  • Experience thriving in a high-volume, fast-paced contact center
  • Over six months of demonstrating strong communication, de-escalation skills, and confidence handling complex customer matters.

Compensation range: The hiring range for this position is: $43,680.00 - $44,680.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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