At USAA, our mission is to empower our members to achieve financial security through highly ... Utilize reporting, data, and analytics to measure process and project performance, deliver process ...
65 Usaa Senior Business Process Analyst Jobs Hiring Near You
At USAA, our mission is to empower our members to achieve financial security through highly ... Utilize reporting, data, and analytics to measure process and project performance, deliver process ...
At USAA, our mission is to empower our members to achieve financial security through highly ... Utilize reporting, data, and analytics to measure process and project performance, deliver process ...
At USAA, our mission is to empower our members to achieve financial security through highly ... Utilize reporting, data, and analytics to measure process and project performance, deliver process ...
Partners with vendors and internal business partners to facilitate complex claims resolution. May ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...
Partners with vendors and internal business partners to facilitate complex claims resolution. May ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...
Partners with vendors and internal business partners to facilitate complex claims resolution. May ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...
Partners with vendors and internal business partners to facilitate complex claims resolution. May ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...
Partners with vendors and internal business partners to facilitate complex claims resolution. May ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...
Partners with vendors and internal business partners to facilitate complex claims resolution. May ... USAA has an effective process for assessing market data and establishing ranges to ensure we remain ...
Manager, Claims Operations - STARS Auto Physical Damage
Columbus, OH · Remote
$103K - $186K/yr
... business results. Executes process improvements, provides feedback on the process and leads ... USAA provides a company vehicle to physically inspect losses within your assigned territory. Claims ...
New
Manager, Claims Operations - STARS Auto Physical Damage
Columbus, OH · Remote
$103K - $186K/yr
... business results. Executes process improvements, provides feedback on the process and leads ... USAA provides a company vehicle to physically inspect losses within your assigned territory. Claims ...
New
Manager, Claims Operations - STARS Auto Physical Damage
Columbus, OH · Remote
$103K - $186K/yr
... business results. Executes process improvements, provides feedback on the process and leads ... USAA provides a company vehicle to physically inspect losses within your assigned territory. Claims ...
New
Manager, Claims Operations - STARS Auto Physical Damage
Columbus, OH · Remote
$103K - $186K/yr
... business results. Executes process improvements, provides feedback on the process and leads ... USAA provides a company vehicle to physically inspect losses within your assigned territory. Claims ...
New
Senior Project Business Analyst Company: Healthcare industry Location: Remote, but must be located ... Analyze existing business processes to document current-state workflows and identify process gaps ...
Senior Project Business Analyst Company: Healthcare industry Location: Remote, but must be located ... Analyze existing business processes to document current-state workflows and identify process gaps ...
Senior Business Process Analyst
CA$72K - CA$108K/yr
... Business Process group, the Reporting Analyst position requires the ability to provide analysis and reporting to both the Client Service Management team and Senior OpenText Management.
Senior Business Process Analyst
CA$72K - CA$108K/yr
... Business Process group, the Reporting Analyst position requires the ability to provide analysis and reporting to both the Client Service Management team and Senior OpenText Management.
Sr Business Process Analyst
Phoenix, AZ · On-site
Job Summary The Senior Business Process Analyst provides expertise in gathering business rules, developing process design, and implementation of process solutions. The position collaborates with ...
Sr Business Process Analyst
Phoenix, AZ · On-site
Job Summary The Senior Business Process Analyst provides expertise in gathering business rules, developing process design, and implementation of process solutions. The position collaborates with ...
RoleSummary The Senior Process Analyst plays a critical role in defining and modelling future-state business processes that enable successful implementation of FNZ's platform solutions forourclients.
RoleSummary The Senior Process Analyst plays a critical role in defining and modelling future-state business processes that enable successful implementation of FNZ's platform solutions forourclients.
Senior Business Process Analyst
Charlotte, NC · On-site +1
As an Senior Business Process Analyst in our Strategy & Program Management Office (PMO), you'll partner across business and technology leaders throughout the organization to understand business ...
Senior Business Process Analyst
Charlotte, NC · On-site +1
As an Senior Business Process Analyst in our Strategy & Program Management Office (PMO), you'll partner across business and technology leaders throughout the organization to understand business ...
Senior Business Process Analyst
Charlotte, NC · On-site +1
As an Senior Business Process Analyst in our Strategy & Program Management Office (PMO), you'll partner across business and technology leaders throughout the organization to understand business ...
Senior Business Process Analyst
Charlotte, NC · On-site +1
As an Senior Business Process Analyst in our Strategy & Program Management Office (PMO), you'll partner across business and technology leaders throughout the organization to understand business ...
Senior Project Business Analyst Company: Healthcare industry Location: Remote, but must be located ... Analyze existing business processes to document current-state workflows and identify process gaps ...
Senior Project Business Analyst Company: Healthcare industry Location: Remote, but must be located ... Analyze existing business processes to document current-state workflows and identify process gaps ...
The position is for a Business Process Analyst and focuses on reengineering existing solutions into ... the senior levels of management and the Customer * Experience executing process improvement for ...
The position is for a Business Process Analyst and focuses on reengineering existing solutions into ... the senior levels of management and the Customer * Experience executing process improvement for ...
Sr. Business Process Analyst
Rochester, NY · On-site
$88K - $147K/yr
As a Senior Business Process Analyst (Business Process Architect), you will partner with Business Process Owners (BPOs), IT, and functional leaders to help shape the enterprise process architecture ...
Sr. Business Process Analyst
Rochester, NY · On-site
$88K - $147K/yr
As a Senior Business Process Analyst (Business Process Architect), you will partner with Business Process Owners (BPOs), IT, and functional leaders to help shape the enterprise process architecture ...
AWD- Senior Business Process Analyst
$89K - $115K/yr
AWD- Senior Business Process Analyst * Provide primary process support for CorSo EP to one or more of: Underwriting, Technical Accounting, and Claims * Liaison with Project team, external vendors ...
AWD- Senior Business Process Analyst
$89K - $115K/yr
AWD- Senior Business Process Analyst * Provide primary process support for CorSo EP to one or more of: Underwriting, Technical Accounting, and Claims * Liaison with Project team, external vendors ...
As the Senior Business Process Analyst - Warehousing & Logistics, you will support the evolution of the Warehousing & Logistics business needs through identifying and implementing technology and ...
As the Senior Business Process Analyst - Warehousing & Logistics, you will support the evolution of the Warehousing & Logistics business needs through identifying and implementing technology and ...
Senior Process Analyst
Houston, TX · On-site
The role of Sr. Business Process Analyst is a contract position, offers competitive compensation and may require weekly travel. Travel expenses will be reimbursed by company. Applicants based in ...
Senior Process Analyst
Houston, TX · On-site
The role of Sr. Business Process Analyst is a contract position, offers competitive compensation and may require weekly travel. Travel expenses will be reimbursed by company. Applicants based in ...
As a Senior Business Process Analyst (Application Governance) FL NC, you will be part of the Application Management department supporting application governance and lifecycle management initiatives.
As a Senior Business Process Analyst (Application Governance) FL NC, you will be part of the Application Management department supporting application governance and lifecycle management initiatives.
USAA Jobs Information
Do workers at USAA get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
90% of people say they get paid breaks.
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
Does USAA pay people when they’re sick?
Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 102 people who took the Breakroom Quiz between July 2025 and July 2026.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 102 people who took the Breakroom Quiz between July 2025 and July 2026.
At USAA, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.
Is the health insurance from USAA affordable enough for their workers?
Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
89% of people say the health insurance costs are okay
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at USAA?
Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.
98% of people say they get paid time off.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.
- 29% of people with changing schedules find out their shifts one week or less ahead of time.
- 15% of people with changing schedules find out their shifts two weeks ahead of time.
- 22% of people with changing schedules find out their shifts three weeks ahead of time.
- 34% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.
Do workers at USAA worry about hours?
Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.
Do USAA workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it for USAA workers to change shifts?
Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at USAA?
Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.
78% of people report it’s easy to get time off.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.
Do USAA managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.
Do jobs at USAA spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it to take sick days at USAA?
Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 99 people who took the Breakroom Quiz between July 2025 and July 2026.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 99 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a USAA job good for students?
Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.
Is working at USAA good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at USAA feel treated with respect by their managers?
Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 98 people who took the Breakroom Quiz between July 2025 and July 2026.
89% of people say they’re treated with respect by their managers.
Based on data from 98 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at USAA get to take their breaks without interruption?
Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.
91% of people report that they get to take their breaks without interruption.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at USAA?
Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.
70% of people say they often feel stressed out at work.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at USAA enjoy their jobs?
Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.
70% of people report they enjoy their job.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at USAA recommend working with their team?
Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 109 people who took the Breakroom Quiz between July 2025 and July 2026.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 109 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at USAA?
Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 104 people who took the Breakroom Quiz between July 2025 and July 2026.
75% of people report they got enough training when they started working here.
Based on data from 104 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at USAA?
Most people are given support to advance their career here.
In the last year, 72% of people report being given support to advance their career here.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 72% of people report being given support to advance their career here.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think USAA’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how USAA is doing?
Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Senior Business Process Analyst jobs?
What are the most popular jobs at Usaa?
What are the most popular categories at Usaa?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
USAA rating
8.2
Based on 262 frontline employees who took The Breakroom Quiz
52nd of 170 rated banks
Job description
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible for understanding the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. This position will support our Claims Litigation processes, and the ideal candidate will have in depth knowledge of litigated casualty claims and have a demonstrated process improvement background.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
What you have:
What sets you apart:
Compensation range: The salary range for this position is: $93,770 - $179,240.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible for understanding the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. This position will support our Claims Litigation processes, and the ideal candidate will have in depth knowledge of litigated casualty claims and have a demonstrated process improvement background.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
- Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
- Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
- Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
- Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
- Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
- Develop communication plans for customers and internal stakeholders.
- Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
- Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
- Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
- Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
- Provide mentorship and guidance support for team and applicable business partners.
- Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements (change champion).
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with utilizing various systems to collect and analyze data.
What sets you apart:
- P&C Litigation Claims Operations and/or Claims Optimization experience.
- 2+ years Manager, Claims Operations experience.
- Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes.
- Proven ability to use analytical tools and data to inform business decisions.
- Process improvement designation and/or demonstrated process improvement skillset
- US military experience through military service or a military spouse/domestic partner
Compensation range: The salary range for this position is: $93,770 - $179,240.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About USAA
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
San Antonio, TX, US
Year founded
1922