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60 Usaa Call Center Representative Jobs Hiring Near You

USAA

Manager, Retirement Income - Life Company

Plano, TX · On-site +1

Experience working/managing in a call center environment. Compensation range: The salary range for this position is: $90,310 - $162,550 USAA does not provide visa sponsorship for this role. Please do ...

USAA

Manager, Retirement Income - Life Company

Plano, TX · On-site +1

Experience working/managing in a call center environment. Compensation range: The salary range for this position is: $90,310 - $162,550 USAA does not provide visa sponsorship for this role. Please do ...

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USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 106 people who took the Breakroom Quiz between June 2025 and June 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 115 people who took the Breakroom Quiz between June 2025 and June 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 119 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 109 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 124 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 37% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between March 2025 and March 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 98 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 101 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 112 people who took the Breakroom Quiz between June 2025 and June 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 111 people who took the Breakroom Quiz between March 2025 and March 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 106 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 113 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 56 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 111 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 117 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at USAA?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 122 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 101 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 126 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 119 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 114 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 97 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 110 people who took the Breakroom Quiz between June 2025 and June 2026.
What other companies are hiring for Call Center Representative jobs?
What are the most popular jobs at Usaa?
What are the most popular categories at Usaa?
Infographic showing various Call Center Representative job openings at Usaa in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 41% Physical, 14% Hybrid, and 45% Remote job distribution.
Intermediate Life Solutions Specialist - Plano

Intermediate Life Solutions Specialist - Plano

USAA

Plano, TX • On-site

$48K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

34th of 141 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members' individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand.
We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the Plano, TX campus . Relocation assistance is not available for this position.
What you'll do:
  • Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions team employees will primarily place outbound calls triggered from underwriting work items. Life Regulatory team employees respond to specific regulatory/business needs as directed by policies and procedures.
  • Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. Life Regulatory team employees ask specific questions, often scripted, as needed to complete regulatory requirements and document relevant information.
  • Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. Assesses member financial situation and goals. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
  • Develops and communicates appropriate life insurance strategies based on individual member needs. Provides foundational protection planning advice, including insurance protection. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
  • Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. Life Regulatory will refer members to Life Sales representative for advice and recommendations.
  • Motivates member to take action on recommendation(s) and resolves objections using foundational sales techniques and foundational persuasion skills. Implements recommendation(s).
  • Monitors legislative initiatives that may impact economy, society, and personal financial situation.
  • Educates membership on implications of economic, investment market and industry trends and tax law changes, as well as USAA's products and services.
  • May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed.
  • Collaborates with team members to resolve issues and to identify appropriate issues for escalation.

Work Hours:
  • Monday - Friday / 7:30am - 7:00pm (Central)
  • An 8 hour shift will fall within these hours
  • This role is required to be in office, with potential hybrid opportunity after 6 months.

What you have:
  • High School diploma or GED
  • Required maintenance of Life/Health license
  • Required annual completion of AHIP and Broker/Carrier appointments when applicable.
  • 1 year of financial industry and/or life sales experience
  • Experience delivering frequent written and oral communication
  • Experience acquiring and applying new concepts and information
  • Experience processing and analyzing information
  • Experience fulfilling requests and meeting deadlines
  • Experience resolving conflict and negotiating
  • Experience multi-tasking in an operating systems environment
  • Experience participating in a team environment
  • Successful completion of a job-related assessment may be required

What sets you apart:
  • 2+ years experience working in Sales with life insurance
  • 1+ years experience working in a call center environment
  • CLU® - Chartered Life Underwriter or comparable designation
  • US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $48,290.00 - $111,940.00.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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