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60 Usaa Customer Service Representative Jobs Hiring Near You

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USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
89% of people say they get paid breaks.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 92 people who took the Breakroom Quiz between August 2025 and August 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
98% of people say they get paid time off.
Based on data from 95 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 22% of people with changing schedules find out their shifts three weeks ahead of time.
  • 34% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 68 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and July 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 105 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 84 people who took the Breakroom Quiz between August 2025 and August 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
2% of people report that their job takes up time that they don’t get paid for.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 88 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at USAA?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 93 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 96 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 92 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 72% of people report being given support to advance their career here.
Based on data from 87 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
76% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Usaa?

What are the most popular categories at Usaa?

Infographic showing various Customer Service Representative job openings at Usaa in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 32% Physical, 10% Hybrid, and 58% Remote job distribution.

Military Affairs Representative Mid-level (East South Central)

USAA

San Antonio, TX • On-site

$14.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

USAA rating

8.2

Company rating: 8.2 out of 10

Based on 263 frontline employees who took The Breakroom Quiz

50th of 171 rated banks

Job description

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
The Opportunity:
We are seeking a Military Affairs Representative I - The ideal candidate will possess extensive experience within the Army National Guard and/or Air National Guard and demonstrate a comprehensive understanding of the
National Guard's dual state and federal mission. This aligns to Tennessee, Mississippi, Alabama, and Louisiana region of the United States and the Representative would be best to reside in that region.This individual should be recognized as a trusted leader and relationship builder with the ability to influence and engage senior military leaders, key stakeholders, and community partners across the National Guard enterprise.
This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have experience in military community engagement, program development, and advocacy.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be encouraged to work on-site four days per week.
What you'll do:
  • Meets with military installation senior leadership to build relationships and develop business opportunity events in support of military members and their families.
  • Utilizes and applies broad knowledge of USAA's full range of business products, services and business processes and programs available to improve relationships with leaders, members and prospects.
  • Serve as a resource to peers and team member including leading and training cross functional teams in the execution of face-to-face marketing and informational events.
  • Identifies and understands the intended goals of Military Affairs and USAA.
  • Works as a military subject matter expert with USAA lines of business and functions when access to military installations is required or when military expertise is essential to project success.
  • Deepens existing relationships with senior military leaders to optimize business opportunities on and off military installations.
  • Analyzes, identifies trends, and makes recommendations regarding market segments and effective resource utilization.
  • Collaborates with management and marketing to develop initiatives and programs to effectively reach members and prospects.
  • Plans and negotiates installation marketing agreement as part of the installation marketing plan and strategy; this includes marketing tactics, placement, and timely and relevant messaging.
  • Assist in managing installation marketing currency, creative rotation, and replacement.
  • Analyze past campaign performance and adjust approach as needed to attain Marketing agreement success/return on objectives.
  • Schedules and conducts Military Acumen Visits for USAA Leaders.
  • Participate as a subject matter expert on USAA wide teams.
  • Provides Military 101 training at New Employee Orientation and provides USAA Financial Readiness Training to ROTC Units and the military community.
  • Audits Military communications developed by the Association for employee education to ensure accuracy and USAA mission relevancy.
  • Represents all USAA lines of business and their products and services.
  • Dialogues with members provide feedback to senior management on issues, accolades and competitive intelligence.
  • Manages assigned program expenses within annual budget.
  • Contributes to employee understanding of critical aspects of military life and culture.
  • Resolves issues and navigates obstacles to deliver work products.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Experience:
  • Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 4 or more years of experience engaging in the military community.
  • Possession of Military ID card required.
  • Understanding tactical, operational and planning, understanding of program development and project tracking, and ability to develop and understand business metrics.
  • Ability to use Microsoft Office products including Excel, Word and PowerPoint and other software to develop analyses, charts and supporting documentation.
  • Meets and maintains all USAA safety driving requirements

What sets you apart:
  • 20 years of service in the Army National Guard and/or Air National Guard, including service at the State Joint Force Headquarters, Major Command, NGB, or equivalent level.
  • Experience serving as a senior enlisted leader, command chief, command sergeant major, first sergeant, commander, or principal staff officer with responsibility for strategic planning, stakeholder engagement, and organizational initiatives.
  • Extensive knowledge of the National Guard Bureau, Joint Force Headquarters structure, state military departments, Army National Guard readiness centers, Air National Guard wings, geographically separated units, Regional Training Institutes, and major training sites.
  • Demonstrated understanding of National Guard force structure, operational requirements, deployment cycles, domestic operations, state active-duty missions, the technician program, Title 10 and Title 32 authorities, and the unique challenges facing currently serving Guard members and their families.
  • Established relationships with Adjutants General, Commanding Generals, Wing Commanders, Senior Enlisted Leaders, Executive Directors, Family Program Directors, Employer Support of the Guard and Reserve (ESGR), National Guard associations, and other key influencers throughout the National Guard community.

Compensation range: The salary range for this position is: $69.920-$133,620.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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