Manage policy governance and facilitate updates * Lead and coach senior managers and program ... Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive ...
60 Uber Policy Manager Jobs (Flexible Options) Near Me
Manage policy governance and facilitate updates * Lead and coach senior managers and program ... Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive ...
Collaborate with key stakeholders, including Legal, Tax, Policy, Support, and regional teams, to ... Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive ...
Collaborate with key stakeholders, including Legal, Tax, Policy, Support, and regional teams, to ... Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive ...
... and other policies governing the use of Uber products and services, all with a full-view ... managers, executives and other colleagues and professionals across our company * External-facing ...
... and other policies governing the use of Uber products and services, all with a full-view ... managers, executives and other colleagues and professionals across our company * External-facing ...
... and other policies governing the use of Uber products and services, all with a full-view ... managers, executives and other colleagues and professionals across our company * External-facing ...
... and other policies governing the use of Uber products and services, all with a full-view ... managers, executives and other colleagues and professionals across our company * External-facing ...
... for Uber. * Manage team performance and drive results against critical KPIs, ensuring every team ... Drive accountability on policies and guidelines, ensuring the team operates with integrity while ...
... for Uber. * Manage team performance and drive results against critical KPIs, ensuring every team ... Drive accountability on policies and guidelines, ensuring the team operates with integrity while ...
US Immigration Specialist
New York, NY · On-site +1
The Uber Global Relocation & Immigration (GRI) team is looking for a US Immigration Program Manager ... Ensure consistent, compliant implementation of US immigration policies while driving operational ...
US Immigration Specialist
New York, NY · On-site +1
The Uber Global Relocation & Immigration (GRI) team is looking for a US Immigration Program Manager ... Ensure consistent, compliant implementation of US immigration policies while driving operational ...
Service Team Lead I (QC)
Phoenix, AZ · On-site
... policy changes. What you'll do * Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team and a leadership bench for Uber. * Manage ...
Service Team Lead I (QC)
Phoenix, AZ · On-site
... policy changes. What you'll do * Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team and a leadership bench for Uber. * Manage ...
... policies and industry regulations to ensure high operational SLAs are met for Uber global workforce ... Manage core IAM services such as SSO, MFA, PAM, user lifecycle management, access provisioning, de ...
... policies and industry regulations to ensure high operational SLAs are met for Uber global workforce ... Manage core IAM services such as SSO, MFA, PAM, user lifecycle management, access provisioning, de ...
As the Director of Product Management - Ads, you aren't just managing a digital feature; you are ... Uber credits. We also offer an unlimited vacation policy. Explore our benefits ...
As the Director of Product Management - Ads, you aren't just managing a digital feature; you are ... Uber credits. We also offer an unlimited vacation policy. Explore our benefits ...
Manage policy governance and facilitate updates * Lead and coach senior managers and program ... Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive ...
Manage policy governance and facilitate updates * Lead and coach senior managers and program ... Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive ...
US Immigration Specialist
New York, NY · On-site
The Uber Global Relocation & Immigration (GRI) team is looking for a US Immigration Program Manager ... Ensure consistent, compliant implementation of US immigration policies while driving operational ...
US Immigration Specialist
New York, NY · On-site
The Uber Global Relocation & Immigration (GRI) team is looking for a US Immigration Program Manager ... Ensure consistent, compliant implementation of US immigration policies while driving operational ...
Own Uber's global card payments strategy, including acceptance coverage, routing optimization, cost ... Own end-to-end card payment operations, including authorization rates, decline management, and ...
Own Uber's global card payments strategy, including acceptance coverage, routing optimization, cost ... Own end-to-end card payment operations, including authorization rates, decline management, and ...
About the Role Uber is looking for a highly motivated individual to join our US & Canada Rides ... If you love managing complex projects and multiple cross-functional partners, and solving problems ...
About the Role Uber is looking for a highly motivated individual to join our US & Canada Rides ... If you love managing complex projects and multiple cross-functional partners, and solving problems ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so, the team works hand-in-hand with our insurance ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so, the team works hand-in-hand with our insurance ...
... is on Uber's Autonomous Mobility and Delivery Safety team and reports to the Senior Manager ... Partner with policy and regional teams to translate local regulatory requirements into engineering ...
... is on Uber's Autonomous Mobility and Delivery Safety team and reports to the Senior Manager ... Partner with policy and regional teams to translate local regulatory requirements into engineering ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims across the U.S. & Canada arising out of Uber's insurance policies. In doing so, the team works hand-in ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims across the U.S. & Canada arising out of Uber's insurance policies. In doing so, the team works hand-in ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims across the U.S. & Canada arising out of Uber's insurance policies. In doing so, the team works hand-in ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims across the U.S. & Canada arising out of Uber's insurance policies. In doing so, the team works hand-in ...
Own Uber's global card payments strategy, including acceptance coverage, routing optimization, cost ... Own end-to-end card payment operations, including authorization rates, decline management, and ...
Own Uber's global card payments strategy, including acceptance coverage, routing optimization, cost ... Own end-to-end card payment operations, including authorization rates, decline management, and ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so, the team works hand-in-hand with our insurance ...
About the Role The Safety & Insurance Litigation team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so, the team works hand-in-hand with our insurance ...
Enthusiasm for Uber and its mission. About the Team The Complex Insurance Litigation & Strategy team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so ...
Enthusiasm for Uber and its mission. About the Team The Complex Insurance Litigation & Strategy team oversees and manages litigation and claims arising out of Uber's insurance policies. In doing so ...
Uber Jobs Information
What is it like to work at Uber?
Uber is a dynamic and innovative company that prioritizes a culture of experimentation, collaboration, and customer-centricity. The company's structure is divided into various teams, including engineering, product, and operations, which work together to develop and improve its ride-hailing and food delivery services. Working at Uber may appeal to candidates who are passionate about technology, entrepreneurship, and making a significant impact on the way people move around cities and access essential services.
What makes Uber an attractive place to work?
Uber is a leading technology company that has revolutionized the transportation industry with its innovative approach to ride-sharing and logistics. The company's workplace culture values collaboration, creativity, and innovation, with opportunities for employees to work on complex problems and develop cutting-edge solutions. Joining Uber offers a chance to be part of a dynamic and rapidly growing organization, with opportunities for professional growth, skill development, and making a meaningful impact on the way people move around the world.
Do workers at Uber get paid breaks?
No. Most people don’t get paid breaks.
81% of people say they don’t get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people say they don’t get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Uber pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
79% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.
79% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.
At Uber, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and June 2026.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and June 2026.
Do part-time workers get paid time off at Uber?
Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 14 people who took the Breakroom Quiz between June 2025 and June 2026.
100% of people who work part-time say they don’t get paid time off
Based on data from 14 people who took the Breakroom Quiz between June 2025 and June 2026.
Is the health insurance from Uber affordable enough for their workers?
Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and June 2026.
85% of people say the health insurance costs are okay
Based on data from 20 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Uber?
Most people don’t get paid time off from work.
77% of people say they don’t get paid time off.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.
77% of people say they don’t get paid time off.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.
- 92% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 8% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers at Uber worry about hours?
Some people worry about getting enough hours.
43% of people report they worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
43% of people report they worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
Do Uber workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it for Uber workers to change shifts?
Most people find it easy to change shifts.
96% of people report that it’s easy to change shifts if they need to.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and June 2026.
96% of people report that it’s easy to change shifts if they need to.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Uber?
Most people find it easy to get time off.
76% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.
76% of people report it’s easy to get time off.
Based on data from 49 people who took the Breakroom Quiz between August 2025 and August 2026.
Do Uber managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
Do jobs at Uber spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
48% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.
48% of people report that their job takes up time that they don’t get paid for.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.
How easy is it to take sick days at Uber?
Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Uber job good for students?
Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of students report this is a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at Uber good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
74% of people who care for a child or other relative report this is a good place to work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
74% of people who care for a child or other relative report this is a good place to work.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Uber feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Uber get to take their breaks without interruption?
Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.
90% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Uber?
Some people feel stressed out here.
40% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.
40% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Uber enjoy their jobs?
Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people report they enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Uber recommend working with their team?
Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Uber?
Some people didn’t get enough training when they started.
37% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.
37% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Uber?
Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Uber’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Uber is doing?
Only some people feel well informed about how the company is doing.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.
42% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Policy Manager jobs?
What are the most popular jobs at Uber?
What are the most popular categories at Uber?
Full-time
Retirement
Re-posted 23 days ago
Uber rating
6.8
Based on 113 frontline employees who took The Breakroom Quiz
4th of 9 rated taxi private hire
Job description
About the Role
The Director of Core Automations and Experience leads Uber's global effort to deliver consistent, high-quality B2C customer experiences by driving high quality AI Support products and policies.
As part of the Global Digital Experiences (GDX) leadership team, this leader acts as the bridge between CommOps and Customer Obsession Product team, ensuring that every B2C customer support product and policy launched globally is reliable, scalable, and user-centered.
The Director of Core Automations and Experience will oversee a large, distributed organization spanning Consumer Experiences, Driver and Delivery Partner Experiences, Segmentation Platform, Support channels enablement and Refunds and Appeasements. Each of these programs plays a critical role in enabling Uber's transition to tech-first, AI-powered customer support.
What You'll Do
- Co-develop and execute the B2C customer support product strategy that advances Uber's vision to unlock transformative, global-first AI technology
- Partner with Product and CommOps teams to ensure readiness, quality, and alignment on Product launches and scaling; track, monitor and report business and customer benefits from these products / platforms
- Program manage the end to end product development process for B2C products starting from insight generation, planning / prioritisation, solutioning, documentation, development, testing, evaluations, experimentation, operationalisation, launch, communication, dogfooding, scaling and improvements
- Enable rest of the CommOps organisation to learn about Tech / Product upcoming strategy, launches, support needed to operationalise and specifics of launched products
- Identify / Manage/ debottleneck cross product dependencies
- Manage policy governance and facilitate updates
- Lead and coach senior managers and program leaders overseeing specialized global programs
- Foster a culture of innovation, inclusion, and accountability
- Represent B2C Tech across leadership and cross-functional forums to elevate visibility, product understanding and leverage XFN support to implement and improve those
What You'll Need
- 12+ years experience in tech operations, product operations, product management or equivalent
- Strong understanding of GenAI concepts and how to build platforms using Gen AI
- Strong understanding of customer support workflows and Product Development lifecycle and how data can enhance customer experience
Preferred Qualifications
- Proven experience driving global-scale transformation initiatives
- Demonstrated evidence of customer obsession
- Deep understanding of product operations, and customer support technology
- Deep understanding AI concepts like RAG, Prompting, model performance, latency, hallucination, evaluations, reasoning, handoff / failure management, AI guardrails, etc. Ability to vibe code will be a plus.
- Proven experience of working on segmentation strategy and platforms
- Ability to navigate legal constraints like GDPR, PII requirements, etc
- Ability to understand and contribute to Product Architecture discussions
- Understanding of Product development lifecycle including user testing, product marketing, customer support UX/UI, conversational design and policy authoring in an AI world
- Strong analytical and problem-solving skills with a track record of using data to drive decisions
- Strong executive presence
- Experience leading in tech-first or AI-driven transformation; strong change management skills.
- Proven experience managing large, globally distributed, multi-disciplinary teams and managers in a fast-paced and complex, ambiguous environment
- Proven ability to deliver measurable impact in cross-functional, matrixed environments
- Excellent collaboration skills with both technical and non-technical stakeholders
- Exceptional communication skills (both verbal and written)
- Ability to quickly learn any Tech stack
- Strong business acumen and ability to learn about business context quickly
- Having an independent perspective at all times and ability to align leaders around it while bringing clarity, structure, and direction
- 'Empathy at scale' - the ability to care about the single customer who can't get their refund just as much as you care about the savings the AI generates and the impact on the workforce, and address these a human way
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $239,000 per year - USD $265,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Uber
Sourced by ZipRecruiter
Industry
Ground public transportation, software development and it services
Company size
10,000+ Employees
Headquarters location
San Francisco, CA, US