59 Ringcentral Technical Support Engineer Jobs Hiring Near You

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

We are looking for a Senior Manager of Data Engineering to lead a team of data engineers, from junior to senior level, responsible for building and scaling the data infrastructure that powers RingCentral’s revenue platform. This role owns the design, development, and delivery of a revenue data mart into a reliable, well-governed source of truth for finance, sales, and executive reporting. This is a hands‑on leadership role: you'll set technical direction, mentor and grow engineers at all levels, and partner closely with Finance, Revenue Operations, Analytics, and Product stakeholders to ensure the data mart meets business needs for accuracy, timeliness, and scalability.

• Lead, mentor, and grow a team of data engineers spanning junior to senior levels, including hiring and performance management.
• Own the technical strategy and roadmap for the revenue data mart, supporting revenue recognition, billing, forecasting, and executive reporting.
• Architect and oversee data pipelines integrating and transforming data across Hadoop, Oracle, Snowflake, AWS S3, and PostgreSQL.
• Ensure reliable data integration with business systems such as Marketo, Salesforce, Anaplan, and NetSuite, maintaining consistency across the revenue lifecycle.
• Partner with BI teams to structure the data mart for reporting and dashboarding in tools such as Tableau and Sigma.
• Identify opportunities to apply ML/AI techniques (e.g., anomaly detection, forecasting) to improve pipeline reliability and revenue insights.
• Drive engineering best practices: data modeling, ETL/ELT design, orchestration, testing, CI/CD, and data quality/observability.
• Partner with Finance, Revenue Operations, and Analytics to translate business requirements into scalable data solutions.
• Manage sprint planning, prioritization, and delivery using Agile/Scrum practices.
• Establish and enforce data governance, security, and compliance standards (e.g., SOX considerations).
• Optimize pipeline performance and cost across on‑prem (Hadoop, Oracle) and cloud (Snowflake, AWS) environments.
• Own incident management and root‑cause resolution for pipeline issues impacting revenue reporting.
• Evaluate and introduce new tools and architectural patterns to modernize the data platform.
• Communicate progress, risks, and technical tradeoffs to senior leadership and non‑technical stakeholders.

• 10+ years of experience in data engineering, with 3+ years in a management or technical leadership role.
• Proven experience managing a team of data engineers across varying experience levels.
• Hands‑on expertise with Hadoop ecosystem tools (Hive, Spark, HDFS), Oracle, Snowflake, AWS S3, and PostgreSQL.
• Strong background building data marts or warehouses, ideally supporting finance or revenue use cases.
• Deep understanding of ETL/ELT design, dimensional data modeling, and orchestration tools (e.g., Airflow, Control-M).
• Solid grasp of SQL performance tuning and large‑scale data processing.
• Experience with cloud data architecture and cost/performance optimization on AWS.
• Excellent stakeholder management skills across Finance, Analytics, and Engineering.
• Experience with Agile/Scrum delivery.
• Working knowledge of business systems that feed or consume revenue data, such as Marketo, Salesforce, Anaplan, and NetSuite.
• Familiarity with BI tools such as Tableau and Sigma, and how data mart design impacts downstream reporting.
• General knowledge of ML/AI concepts (e.g., predictive models, anomaly detection) and how they apply to data pipelines and analytics; hands‑on ML development is not required.

• Experience with revenue recognition, billing systems, or subscription/SaaS revenue data.
• Familiarity with data governance, lineage, and cataloging tools.
• Experience with CI/CD for data pipelines (e.g., dbt, Jenkins, GitHub Actions).
• Background in a high‑growth SaaS or telecom environment.
• Experience migrating on‑prem systems (Hadoop/Oracle) to cloud‑native platforms (Snowflake/AWS).
• Direct experience building integrations from Marketo, Salesforce, Anaplan, or NetSuite into a data warehouse.
• Experience incorporating ML/AI capabilities into data platforms, such as automated data quality checks or forecasting models.

Direct management of a team of data engineers (Junior to Senior level). Primary mandate: build and maintain the data mart supporting RingCentral's revenue platform.

Core technology stack: Hadoop, Oracle, Snowflake, AWS S3, PostgreSQL.

Key connected business systems: Marketo, Salesforce, Anaplan, NetSuite, and other revenue‑adjacent platforms.

Downstream BI/reporting tools: Tableau, Sigma.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family‑forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success.

We are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice‑first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA, the compensation range for this position is between $190,100 and $231,800 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on‑premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.