We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role focuses on improving customer experience platforms, agent productivity, and operational ...
60 Optimum Operations Manager Jobs Hiring Near You
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role focuses on improving customer experience platforms, agent productivity, and operational ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role focuses on improving customer experience platforms, agent productivity, and operational ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role focuses on improving customer experience platforms, agent productivity, and operational ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Successfully deliver upon operational, customer experience and financial KPIs and manage the ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Successfully deliver upon operational, customer experience and financial KPIs and manage the ...
Product Manager-Entertainment
Toronto, ON · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Support the Products team to successfully deliver upon operational, customer experience, and ...
Product Manager-Entertainment
Toronto, ON · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Support the Products team to successfully deliver upon operational, customer experience, and ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role focuses on improving customer experience platforms, agent productivity, and operational ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role focuses on improving customer experience platforms, agent productivity, and operational ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Act as a liaison between property management and our internal Technical Operations, Construction ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Act as a liaison between property management and our internal Technical Operations, Construction ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Act as a liaison between property management and our internal Technical Operations, Construction ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Act as a liaison between property management and our internal Technical Operations, Construction ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Support the Products team to successfully deliver upon operational, customer experience, and ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Support the Products team to successfully deliver upon operational, customer experience, and ...
Manager - Data Analytics
$123.38K - $202.69K/yr
Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative ... Our team is comprised of Sales Executives, Software Engineers, Data Analysts, Ad Operations ...
Manager - Data Analytics
$123.38K - $202.69K/yr
Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative ... Our team is comprised of Sales Executives, Software Engineers, Data Analysts, Ad Operations ...
Manager - Data Analytics
Long Island City, NY · On-site
$123.38K - $202.69K/yr
Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative ... Our team is comprised of Sales Executives, Software Engineers, Data Analysts, Ad Operations ...
Manager - Data Analytics
Long Island City, NY · On-site
$123.38K - $202.69K/yr
Introducing Optimum Media. Driven by the power of Optimum, Optimum Media is our innovative ... Our team is comprised of Sales Executives, Software Engineers, Data Analysts, Ad Operations ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Partner cross-functionally to execute operational launch requirements in alignment with established ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Partner cross-functionally to execute operational launch requirements in alignment with established ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Partner cross-functionally to execute operational launch requirements in alignment with established ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Partner cross-functionally to execute operational launch requirements in alignment with established ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role partners closely with IT operations, engineering, architecture, and security teams to ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role partners closely with IT operations, engineering, architecture, and security teams to ...
Manager Software Engineering
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Manager Software Engineering
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Manager Software Engineering
Plano, TX · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Manager Software Engineering
Plano, TX · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Manager Software Engineering
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Manager Software Engineering
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Frontend Engineering Manager
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Frontend Engineering Manager
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role partners closely with IT operations, engineering, architecture, and security teams to ...
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... This role partners closely with IT operations, engineering, architecture, and security teams to ...
Manager Software Engineering
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Manager Software Engineering
Bethpage, NY · On-site
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for ... Proactively build strong relationships with product, design, and business/operations counterparts ...
Optimum Jobs Information
What are the key skills and qualifications needed to thrive as an Operations Manager, and why are they important?
To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.
What are some of the most common challenges Operations Managers face when coordinating between different departments?
Operations Managers often encounter challenges such as aligning departmental goals, streamlining communication, and managing competing priorities across teams. These issues can lead to delays or misunderstandings if not addressed proactively. Successful Operations Managers foster collaboration by establishing clear processes, regular check-ins, and transparent reporting, ensuring all departments are working towards shared objectives. Being adaptable and skilled in conflict resolution is key to overcoming these common hurdles.
What are Operations Managers?
Operations Managers are professionals responsible for overseeing and improving the day-to-day activities within an organization. Their main duties include managing processes, ensuring efficiency, optimizing resource use, and leading teams to meet company goals. They work across departments to streamline operations, solve problems, and implement new strategies. Operations Managers play a vital role in maintaining productivity and driving business success.
What is the difference between Operations Manager vs Supply Chain Manager?
| Aspect | Operations Manager | Supply Chain Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Management, or related field; certifications like PMP or APICS are common | Bachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common |
| Work Environment | Oversees daily operations across departments, managing staff and processes within a company | Focuses on procurement, logistics, and distribution, coordinating with suppliers and vendors |
| Employer & Industry Usage | Used across various industries including manufacturing, retail, and services | Primarily in manufacturing, retail, and logistics sectors |
While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.
What is it like to work at Optimum?
Optimum is a company that values innovation and customer satisfaction, fostering a collaborative and dynamic work environment. The company's team structure is designed to encourage open communication and cross-functional collaboration, with a focus on delivering high-quality services and solutions to its customers. Working at Optimum may appeal to candidates who are passionate about technology and customer-centric approaches, as the company offers opportunities for professional growth and development in a fast-paced and ever-evolving industry.
Do workers at Optimum get paid breaks?
Sometimes. Only some people get paid breaks.
46% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.
46% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.
Does Optimum pay people when they’re sick?
Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and April 2026.
At Optimum, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and April 2026.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from Optimum affordable enough for their workers?
Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.
87% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Optimum?
Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and April 2026.
94% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.
- 43% of people with changing schedules find out their shifts one week or less ahead of time.
- 14% of people with changing schedules find out their shifts two weeks ahead of time.
- 14% of people with changing schedules find out their shifts three weeks ahead of time.
- 29% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers at Optimum worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.
Do Optimum workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
56% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it for Optimum workers to change shifts?
Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.
How easy is it to get time off at Optimum?
Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.
88% of people report it’s easy to get time off.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.
Do Optimum managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers at Optimum do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
77% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.
77% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to take sick days at Optimum?
Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
Is working at Optimum good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Optimum feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Optimum get to take their breaks without interruption?
Only some people get breaks without interruption.
47% of people report that their breaks get interrupted.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
47% of people report that their breaks get interrupted.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
Is it stressful to work at Optimum?
Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and April 2026.
67% of people say they often feel stressed out at work.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Optimum enjoy their jobs?
Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.
74% of people report they enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.
Do people at Optimum recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get enough training when they start at Optimum?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get support to advance at Optimum?
Only some people are given support to advance their career here.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
In the last year, 46% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people think Optimum’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers feel well informed about how Optimum is doing?
Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and April 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Optimum?
What are the most popular categories at Optimum?
Optimum rating
7.2
Based on 50 frontline employees who took The Breakroom Quiz
45th of 76 rated telecommunications companies
Job description
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking a Product Manager to lead the strategy, development, and delivery of AI-powered solutions for transforming our contact center platform. This role focuses on improving customer experience platforms, agent productivity, and operational efficiency using technologies like Conversational AI, automation, and analytics.
The ideal candidate will own the definition of the roadmap for Optimum's Contact Center AI platforms and products (chatbots, voice bots and agent assist tools), identify opportunities to leverage AI/ML to improve customer interactions and reduce cost, and align product vision with business goals and customer needs.
Responsibilities
- Define and drive the product strategy and roadmap for conversational AI (chat and voice) to enhance customer experience, self-service, and engagement.
- Collaborate cross-functionally with customer care, sales operations, support, engineering, design, data science and analytics teams to deliver AI-powered contact center solutions.
- Translate customer needs and pain points into clear product requirements, including PRDs, user stories, and acceptance criteria.
- Prioritize features based on business impact, feasibility, and ROI, ensuring alignment with overall business goals.
- Identify and execute opportunities to modernize chat and IVR systems, improving customer interactions and reducing operational costs.
- Lead the integration of GenAI and LLM capabilities to advance conversational systems, including dialog flow and intent recognition.
- Support go-to-market strategies and product launches while effectively communicating product vision, progress, and outcomes to stakeholders.
- Drive data and metrics driven operational efficiency improvements including containment rate, self-service adoption, hold times, first call resolution, sentiment analysis and live agent transfer rate.
- Monitor product delivery, track success metrics against roadmap goals, and proactively manage risks to ensure successful business outcomes.
Qualifications
- 7-10 years of product management experience in enterprise software or telecom
- Proven experience building customer experience platforms or contact center products
- Experience working in Agile/Scrum environments and leading cross-functional delivery
- Strong understanding of AI/ML concepts, including NLP, speech recognition, and conversational AI
- Experience with GenAI/LLMs and their application in customer support (chatbots, voice bots, agent assist)
- Working knowledge of APIs, microservices, and system integrations across telecom OSS/BSS stacks
- Understanding of telecom contact center operations, including call flows, IVR systems, and omnichannel support (voice, chat, messaging, social)
- Exposure to workflow automation, orchestration, or emerging agentic AI concepts in customer care
- Strong problem-solving skills in complex, interdependent ecosystems spanning legacy and modern platforms
- Proven ability to work across customer care, network operations, IT, and digital product teams
- Strong communication skills to translate technical AI concepts into business value
- Ability to interpret data, model performance metrics, and analytics to inform product decisions
- Experience building business cases and measuring success through data-driven KPIs
- Familiarity with AI Tools and AI First mindset
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379.00 - $202,694.00 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
About Optimum
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
1 - 10 Employees
Headquarters location
Bethpage, NY, US