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60 Optimum Operations Jobs Hiring Near You

Optimum

Director of Sales Operations

Bethpage, NY · On-site

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Lead operational support functions aligned to company growth objectives and sales priorities.

Optimum

Director of Sales Operations

Bethpage, NY · On-site

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Lead operational support functions aligned to company growth objectives and sales priorities.

Optimum

Product Operations Manager II

Bethpage, NY · Hybrid

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... The Product Operations Manager II (POMII) will join a rapidly growing Five9s team dedicated to ...

Optimum

Product Operations Manager II

Bethpage, NY · On-site

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... The Product Operations Manager II (POMII) will join a rapidly growing Five9s team dedicated to ...

Optimum

SOC Operator

Norwalk, CT · On-site

$18.25 - $22.50/hr

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary As a Security Operations Center (SOC) Operator, you will be at the ...

Optimum

SOC Operator

Norwalk, CT

$18.25 - $22.50/hr

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Job Summary As a Security Operations Center (SOC) Operator, you will be at the ...

Optimum

SVP Customer Retention

Long Island City, NY

$15.50 - $21/hr

Build, manage and ensure cascade of Optimum brand customer retention strategies and priorities into short- and mid-term objectives for the call center retention operations * Understand and drive the ...

Optimum

SVP Customer Retention

Long Island City, NY · On-site

$15.50 - $21/hr

Build, manage and ensure cascade of Optimum brand customer retention strategies and priorities into short- and mid-term objectives for the call center retention operations * Understand and drive the ...

Optimum

Manager Area Vendor

Piscataway, NJ

Conduct routine site visits, workforce engagement sessions, and operational walk-throughs. * Drive adherence to Optimum standards for service delivery and quality. Performance Management * Monitor ...

Optimum

Manager Area Vendor

Piscataway, NJ · On-site

Conduct routine site visits, workforce engagement sessions, and operational walk-throughs. * Drive adherence to Optimum standards for service delivery and quality. Performance Management * Monitor ...

Optimum

News 12 Supervisor - Studio Operations

Bethpage, NY · On-site

$77K - $126K/yr

Job Summary News 12 is looking for a driven Supervisor, Studio Operations to lead a team of talented newscast directors. The ideal candidate will be an innovative television director who's looking to ...

Optimum

Store Manager

Syosset, NY · On-site

Job Summary As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You'll develop and lead a team of Retail Sales Consultants ...

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Optimum Jobs Information

What is it like to work at Optimum?

Optimum is a company that values innovation and customer satisfaction, fostering a collaborative and dynamic work environment. The company's team structure is designed to encourage open communication and cross-functional collaboration, with a focus on delivering high-quality services and solutions to its customers. Working at Optimum may appeal to candidates who are passionate about technology and customer-centric approaches, as the company offers opportunities for professional growth and development in a fast-paced and ever-evolving industry.

What makes Optimum an attractive place to work?

Optimum is a leading provider of telecommunications and media services, known for its commitment to delivering innovative solutions and exceptional customer experiences. The company fosters a dynamic work environment that encourages collaboration, creativity, and professional growth, with opportunities for employees to develop new skills and take on challenging projects. By joining Optimum, individuals can contribute to shaping the future of the industry and enjoy a range of benefits, including opportunities for career advancement and personal development.

Do workers at Optimum get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Optimum pay people when they’re sick?

Yes. Most people get paid when they’re sick.
97% of people say they would get paid if they were sick but scheduled to work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

At Optimum, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
42% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Optimum affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 40 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Optimum?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 29% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Optimum worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Optimum workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Optimum workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at Optimum?

Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Optimum managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Optimum spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Optimum?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Optimum good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Optimum feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Optimum get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Optimum?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Optimum enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Optimum recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Optimum?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Optimum?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Optimum’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Optimum is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and July 2026.
What are the most popular job types at Optimum?
    What are the most popular jobs at Optimum?
    What are the most popular categories at Optimum?
    Infographic showing various Operations job openings at Optimum in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.
    Director of Sales Operations

    Director of Sales Operations

    Optimum

    Bethpage, NY • On-site

    Full-time

    This job post has expired 1 day ago. Applications are no longer accepted.

    Optimum rating

    7.5

    Company rating: 7.5 out of 10

    Based on 54 frontline employees who took The Breakroom Quiz

    38th of 83 rated telecommunications companies

    Job description

    Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
    We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
    If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
    Job Summary
    The Director of Sales Operations is responsible for leading and optimizing operational functions that support revenue growth, customer experience, and sales execution. This leadership role oversees Order Entry, Call Center Support, Project Management, Channel Partner Support, and Quality Assurance to ensure operational excellence, process efficiency, and scalable business performance.
    The ideal candidate is a strategic and results-oriented leader with strong operational discipline, cross-functional collaboration skills, and experience driving transformation initiatives within telecommunications, technology, or business services organizations.
    Responsibilities
    Sales Operations Leadership
    • Develop and execute operational strategies that improve sales productivity, customer satisfaction, and revenue performance.
    • Lead operational support functions aligned to company growth objectives and sales priorities.
    • Partner with Sales, Finance, IT, Product, and Customer Experience teams to streamline operational workflows and remove business friction.
    • Establish operational KPIs, dashboards, and reporting to monitor performance and identify improvement opportunities.
    • Drive continuous improvement initiatives focused on scalability, automation, and process optimization.

    Order Entry & Sales Support
    • Oversee order management processes to ensure accurate, timely, and compliant order submission and fulfillment.
    • Improve quote-to-cash workflows and reduce order fallout, rework, and processing delays.
    • Develop operational standards and controls that improve sales accuracy and customer onboarding experience.
    • Partner with system and technology teams to enhance CRM and order management tools.

    Call Center Support Operations
    • Lead support operations that assist internal sales teams, partners, and customers.
    • Establish service level agreements (SLAs), escalation management processes, and operational performance standards.
    • Improve responsiveness, case management, and issue resolution effectiveness.
    • Monitor operational metrics including handle time, resolution time, service quality, and customer satisfaction.

    Project Management & Business Initiatives
    • Lead cross-functional operational projects and strategic business initiatives from planning through execution.
    • Build and manage project roadmaps, timelines, risk mitigation plans, and stakeholder communications.
    • Drive organizational readiness for new products, process changes, system enhancements, and go-to-market initiatives.
    • Ensure successful implementation of operational transformation initiatives.

    Channel Partner Support
    • Develop operational support models that improve the experience and effectiveness of channel partners and indirect sales organizations.
    • Ensure partners have access to accurate pricing, ordering processes, sales support, and issue resolution.
    • Collaborate with Channel Sales leadership to improve partner onboarding, engagement, and operational efficiency.
    • Identify operational gaps impacting partner satisfaction and sales performance.

    Quality Assurance & Compliance
    • Establish and maintain quality assurance programs across operational support functions.
    • Monitor operational accuracy, policy compliance, and customer experience standards.
    • Conduct audits, process reviews, and root cause analysis to identify operational improvement opportunities.
    • Implement quality scorecards, training programs, and corrective action plans.

    Qualifications
    • Bachelor's degree in Business, Operations, Telecommunications, or related field required; MBA preferred
    • 8+ years of progressive leadership experience in Sales Operations, Business Operations, or Customer Support environments
    • Experience leading operational teams within telecommunications, technology, SaaS, or business services industries preferred
    • Strong knowledge of order management, sales support processes, CRM platforms, and operational workflows
    • Proven experience managing large-scale operational projects and cross-functional initiatives
    • Strong analytical, organizational, and problem-solving skills
    • Excellent communication and executive presentation abilities
    • Experience with Salesforce.com or similar CRM and operational systems preferred

    At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.
    If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
    Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
    Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
    Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $141,372.00 - $201,960.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

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