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60 Optimum Operations Manager Jobs Hiring Near You

Optimum

Supervisor - Studio Operations

Bethpage, NY · On-site

$77K - $126K/yr

Job Summary News 12 is looking for a driven Supervisor, Studio Operations to lead a team of talented newscast directors. The ideal candidate will be an innovative television director who's looking to ...

Optimum

News 12 Supervisor - Studio Operations

Bethpage, NY · On-site

$77K - $126K/yr

Job Summary News 12 is looking for a driven Supervisor, Studio Operations to lead a team of talented newscast directors. The ideal candidate will be an innovative television director who's looking to ...

New

Optimum

Manager Area Vendor

Piscataway, NJ · On-site

Conduct routine site visits, workforce engagement sessions, and operational walk-throughs. * Drive adherence to Optimum standards for service delivery and quality. Performance Management * Monitor ...

Optimum

Manager Area Vendor

Piscataway, NJ · On-site

Conduct routine site visits, workforce engagement sessions, and operational walk-throughs. * Drive adherence to Optimum standards for service delivery and quality. Performance Management * Monitor ...

Optimum

Lead Program Manager

Plano, TX

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Operational Planning & Execution * Partner with OMS teams to deliver construction forecasts ...

Optimum

Store Manager

Syosset, NY · On-site

Job Summary As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You'll develop and lead a team of Retail Sales Consultants ...

Optimum

Store Manager

Rocky Mount, NC · On-site

Job Summary As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You'll develop and lead a team of Retail Sales Consultants ...

Optimum

Lead Program Manager

Bethpage, NY · On-site

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and ... Operational Planning & Execution * Partner with OMS teams to deliver construction forecasts ...

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Optimum Jobs Information

What is it like to work at Optimum?

Optimum is a company that values innovation and customer satisfaction, fostering a collaborative and dynamic work environment. The company's team structure is designed to encourage open communication and cross-functional collaboration, with a focus on delivering high-quality services and solutions to its customers. Working at Optimum may appeal to candidates who are passionate about technology and customer-centric approaches, as the company offers opportunities for professional growth and development in a fast-paced and ever-evolving industry.

Do workers at Optimum get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Optimum pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

At Optimum, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Optimum affordable enough for their workers?

Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Optimum?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 29% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Optimum worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Optimum workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for Optimum workers to change shifts?

Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at Optimum?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 30 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Optimum managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and April 2026.

Do jobs at Optimum spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at Optimum?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at Optimum good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Optimum feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Optimum get to take their breaks without interruption?

Only some people get breaks without interruption.
47% of people report that their breaks get interrupted.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Optimum?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Optimum enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Optimum recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at Optimum?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at Optimum?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Optimum’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how Optimum is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Optimum?
What are the most popular categories at Optimum?
Infographic showing various Operations Manager job openings at Optimum in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, and 2% Remote job distribution.
Supervisor Sales Strategy & Operations

Supervisor Sales Strategy & Operations

Optimum

Plano, TX

Other

Posted 2 days ago

Optimum rating

7.4

Company rating: 7.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

37th of 80 rated telecommunications companies

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

  
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.


If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! 

Job Summary

The Supervisor Contact Center Ops serves as a subject matter expert (SME) for critical contact center sales platforms, including IDA, Cresta, Tableau, Salesforce, as well as processes that support sales strategy and operations. This role ensures that contact center sales teams are empowered with the systems knowledge, resources, and guidance needed to drive performance and deliver exceptional experience. The supervisor partners closely with all frontline and cross-functional teams to monitor tool performance, identify process improvement opportunities, and provide ongoing training and support that enhances sales effectiveness, customer satisfaction, and operational efficiency. 

Responsibilities
  • Serve as SME for Cresta, Salesforce, and related sales support platforms, ensuring frontline teams understand and effectively use these tools. 
  • Provide daily support, coaching, and guidance to sales agents, supervisors, and managers on tool functionality, troubleshooting, and best practices. 
  • Monitor tool performance and user adoption; identify trends, issues, or gaps, and partner with Technology and Operations to drive solutions. 
  • Develop and deliver targeted training, refresher sessions, and documentation to ensure teams stay current on tool updates, sales processes, and campaign offers. 
  • Track and analyze tool-related escalations, complaint trends, and operational impacts. 
  • Supervise the handling of escalated tool-related concerns and provide direct assistance in resolving complex system or process issues. 
  • Maintain accurate records of tool performance metrics, complaint logs, and resolution outcomes. 
  • Report directly to the Director Sales Strategy and Ops. 
  • Lead or contribute to special projects and initiatives as assigned by the Director, Sales Strategy & Ops. 
Qualifications
  • Associate degree in business or related field preferred. 
  • Minimum of 3 years' experience in a contact center, quality assurance, customer service, or sales operations, with a focus on system tools and processes. 
  • Prior supervisory, team lead, or SME experience strongly preferred. 
  • Proficiency in Microsoft Office Suite. 
  • Strong analytical, problem-solving, and technical troubleshooting skills. 
  • Excellent communication and interpersonal skills, with the ability to translate technical concepts for end users. 
  • Ability to manage multiple priorities in a fast-paced environment. 

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. 

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.  

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

The starting payrate/range at time of hire for this position in New York and New Jersey is $77,112- $126,684/year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

                                                                                                                               

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S.  Please note that at this time, we do not provide visa sponsorship for employment.

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