At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Generating & maintaining account health dashboards * Maintain a working knowledge of competitive ...
60 Nice Account Manager Jobs Hiring Near You
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Generating & maintaining account health dashboards * Maintain a working knowledge of competitive ...
VP, Customer Success
$141K - $181K/yr
The VP will lead a team of Technical Account Managers and Customer Success professionals, driving ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
VP, Customer Success
$141K - $181K/yr
The VP will lead a team of Technical Account Managers and Customer Success professionals, driving ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
VP, Customer Success
$141K - $181K/yr
The VP will lead a team of Technical Account Managers and Customer Success professionals, driving ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
VP, Customer Success
$141K - $181K/yr
The VP will lead a team of Technical Account Managers and Customer Success professionals, driving ... NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 ...
Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ecosystem Technical Account Management : You will own the end-to-end technical relationship with key ...
Keep partners aligned with the NiCE product roadmap * Share best practices across the partner ecosystem Technical Account Management : You will own the end-to-end technical relationship with key ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Act as a shared technical resource for CSMs across multiple enterprise accounts * Support CSMs with ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Act as a shared technical resource for CSMs across multiple enterprise accounts * Support CSMs with ...
Customer Success Manager
OR · On-site +1
... accounts, coordinating NiCE CX resources as needed to deliver outcomes * Develop and maintain ... Proactively manage customer health, risks, and escalations, ensuring a consistently positive ...
Customer Success Manager
OR · On-site +1
... accounts, coordinating NiCE CX resources as needed to deliver outcomes * Develop and maintain ... Proactively manage customer health, risks, and escalations, ensuring a consistently positive ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Act as a shared technical resource for CSMs across multiple enterprise accounts * Support CSMs with ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Act as a shared technical resource for CSMs across multiple enterprise accounts * Support CSMs with ...
Sales Development Representative
Sandy, UT · On-site
SDRs are valued and recognized for the work they do creating the sales pipeline we need for NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the most ...
Sales Development Representative
Sandy, UT · On-site
SDRs are valued and recognized for the work they do creating the sales pipeline we need for NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the most ...
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Ensure on-going and continuous value to drive renewals of sold accounts Have you got what it takes?
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Ensure on-going and continuous value to drive renewals of sold accounts Have you got what it takes?
SDRs are valued and recognized for the work they do creating the sales pipeline we need for NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the most ...
SDRs are valued and recognized for the work they do creating the sales pipeline we need for NiCE's success. You will work closely with Account Executives (AEs) and your manager to target the most ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Account Executives on the Public Safety business, Product Management, Business Development, Project ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Account Executives on the Public Safety business, Product Management, Business Development, Project ...
Services Sales Executive
OR · On-site +1
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Ensure on-going and continuous value to drive renewals of sold accounts Have you got what it takes?
Services Sales Executive
OR · On-site +1
VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE ... Ensure on-going and continuous value to drive renewals of sold accounts Have you got what it takes?
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... They are accountable for all services delivery for a portfolio of accounts and act as a single ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... They are accountable for all services delivery for a portfolio of accounts and act as a single ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... They are accountable for all services delivery for a portfolio of accounts and act as a single ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... They are accountable for all services delivery for a portfolio of accounts and act as a single ...
$80 - $100/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... cloud accounts become willing references for prospect customers. How will you make an impact?
$80 - $100/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... cloud accounts become willing references for prospect customers. How will you make an impact?
Lead Business Consultant
Atlanta, GA · On-site
Act as a trusted advisor to NiCE Actimize front line account teams in the entire journey of ... Strong proven skills in managing and people leadership * Outstanding customer facing skills ...
Lead Business Consultant
Atlanta, GA · On-site
Act as a trusted advisor to NiCE Actimize front line account teams in the entire journey of ... Strong proven skills in managing and people leadership * Outstanding customer facing skills ...
... Account Team compensation mechanics. * Proven track record of driving revenue through strategic ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
... Account Team compensation mechanics. * Proven track record of driving revenue through strategic ... Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ ...
Public Safety Solutions Engineer
OR · On-site +1
... NiCE and its solution portfolio with prospects and partners within the Public Safety sector in ... Account Executives on the Public Safety business, Product Management, Business Development, Project ...
Public Safety Solutions Engineer
OR · On-site +1
... NiCE and its solution portfolio with prospects and partners within the Public Safety sector in ... Account Executives on the Public Safety business, Product Management, Business Development, Project ...
Act as a shared technical resource for CSMs across multiple enterprise accounts * Support CSMs with ... Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer ...
Act as a shared technical resource for CSMs across multiple enterprise accounts * Support CSMs with ... Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer ...
Lead Client Services Project Manager, CX
OR · On-site +1
They are accountable for all services delivery for a portfolio of accounts and act as a single ... Customer and NICE Stakeholder Management * Effective adoption of NICE project management ...
Lead Client Services Project Manager, CX
OR · On-site +1
They are accountable for all services delivery for a portfolio of accounts and act as a single ... Customer and NICE Stakeholder Management * Effective adoption of NICE project management ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer's reoccurring revenue, & create loyal promoters driving additional business. Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers.
How will you make an impact?
Key Activities include but are not limited to:
Have you got what it takes?
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Requisition ID: Reporting into: Director, Customer Success
Role Type: Individual Contributor
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what's the role all about?
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer's reoccurring revenue, & create loyal promoters driving additional business. Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers.
How will you make an impact?
- Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments
- Negotiating contract renewals and maintaining high revenue retention rates
- Identifying expansion opportunities by having a deep understanding of the customer's business operations and applying our solutions to provide business impact
- Serving as strong customer advocate, capturing voice of customer in order to serve customer interest to best of ability and drive positive customer satisfaction
- Performing periodic Business Reviews
- Acting as a strong customer advocate, while maintaining business priorities
- Helping to identify & support internal teams to remove friction in the customer experience
- Engaging and communicating effectively with senior leaders both internally and externally
- Generating & maintaining account health dashboards
- Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE should develop to counter
- Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans
Key Activities include but are not limited to:
- Supporting assigned customers throughout their lifecycle post-sale
- Ensure successful onboarding of new cloud solution
- Facilitating successful handover across Sales, Service & Support teams
- Ensure successful relationships by understanding the customer's goals and objectives and how the objectives will be measured and achieved throughout their partnership with NICE
- Ensuring new customers feel supported and are confident and comfortable utilizing their new software
- Proactive Touch - building long-term relationships with key decision makers at the customer through regular, proactive communication with assigned accounts
- Risk Management - Track customer health and proactively identify risks of customer dissatisfaction, contract compression or termination, and developing and executing mitigation strategies as required
- Value Monitoring - ensuring that any additional software usage is immediately identified and converted into an upsell
- Solution Adoption Reviews - Proactively monitoring customer usage of the software and tracking against customers goals & objectives as agreed in the onboarding process
Have you got what it takes?
- Experience with Workforce Management Systems Preferred (deployed in larger Contact Centers for Forecasting & Scheduling)
- Minimum 5+ years' experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the Cloud ecosystem
- Ability to engage in technical dialogue with customers and internal audiences
- 3+ years working within hosted or Software as a Service business-model
- Bachelor's degree or equivalent experience preferred
- Experience in managing the business aspects of large Enterprise-level customers, and communicating customer initiatives internally with Upper Management
- Demonstrated experience in a fast-paced environment and meeting customer time constraints
- Experience working with Gainsight, Salesforce.com and ServiceNow would be a plus
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
Requisition ID: Reporting into: Director, Customer Success
Role Type: Individual Contributor
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.