47 Logicmonitor Technical Support Engineer Jobs Hiring Near You

Commercial Transactions & Procurement

• Lead the negotiation and review of a broad range of commercial agreements, including SaaS, services, procurement, and technology partnership contracts, supporting LogicMonitor's LM Envision platform and ecosystem.
• Conduct vendor and customer negotiations via calls and virtual meetings, communicating LM's position with clarity and professionalism while fostering long-term business relationships.
• Act as a trusted advisor to LM's Sales and Procurement Teams, delivering crisp, outcome-oriented legal advice that balances customer experience, revenue velocity, and risk mitigation.
• Build, refine, and apply AI-enabled workflows, playbooks, and automation tools that accelerate contract drafting, review, and redlining-while maintaining strong privacy, security, and IP safeguards.
• Continuously improve inbound and outbound contracting workflows, identifying bottlenecks, automating repeat tasks, and embedding structured knowledge so the Legal Team can deliver faster, more consistent outcomes across the business.
• Share insights and learnings from commercial negotiations to improve team templates, training, and AI models, ensuring collective knowledge compounds across LM's global Legal function.

Facilitating Corporate Operations

• Provide prompt, business-savvy legal advice to cross-functional stakeholders to translate complex legal issues into clear, actionable guidance.
• Provide risk-based legal guidance on legal issues related to IP, AI, OSS, TOS, and user-generated content to product and engineering teams through the product development lifecycle.
• Collaborate on the design and rollout of new procedures that simplify workflows, improve turnaround times, and increase transparency while maintaining strict compliance standards.
• Partner with various Teams to evolve and scale all of LM's Playbooks, embedding automation, AI-assisted review, and risk-tiering frameworks to deliver faster and more consistent contracting outcomes across the enterprise.
• Ensure LM's procurement contracting practices align with FedRAMP, ESG, and other regulatory or corporate governance requirements, integrating compliance checkpoints into automated workflows wherever possible.
• Lead the development and governance of various enterprise legal policies, ensuring alignment with corporate governance standards, Board expectations, and emerging regulatory frameworks.
• Use and optimize LM's technology stack-including Zip, Salesforce, Jira, ContractPodAI, Brightflag, and Slack-to deliver measurable improvements in efficiency, visibility, and collaboration across Legal and its business partners.

Compliance & Risk

• Collaborate with senior legal counsel on internal investigations, audits, and event management, ensuring issues are handled promptly, fairly, and in alignment with LM's values and regulatory obligations.
• Knowledge management and SME for teams with IC compliance; PEO or EOR use and advising on this and being a matter expert on when and where to use these; escalating and advising executive stakeholders and CLO with risk assessment and location recommendations for use of independent contractors.
• Translate complex regulatory requirements into clear, actionable processes that align with LM's business objectives. Leverage automation, AI-enabled monitoring, and structured workflows to operationalize compliance across teams.
• Assist in drafting, implementing, and maintaining global legal policies and procedures that promote accountability, consistency, and clarity across all LM operations.
• Partner with the Security team to evaluate and refine LM's compliance posture, identifying opportunities to automate repetitive checks, address compliance risks with risk-based approach, reduce manual overhead, and build measurable trust into everyday operations.
• Help scale compliance knowledge within the Legal Team and business units by creating guidance materials, contributing to training, and fostering awareness of evolving regulatory landscapes.

Data Privacy & AI Governance

• Serve as the primary point of contact for procurement privacy decisions DPA and AI terms; intake questions from procurement; 
• Decide if we need DPA
• Respond to initial privacy questions from procurement
• Decide if we need AI terms
• Reviewing vendors for privacy concerns prior to DPO escalation
  
• Collaboration with DPO on privacy terms; workflow (i.e., how does this work with procurement / sales and will it make sense?)
• Serve on the AI governance committee 
• Serve as a resource on global AI, data privacy, and security laws, including the EU AI Act, GDPR, CCPA/CPRA, and other relevant regulations.
• Assist DPO with DPA drafting
• Collaborate with DPO and Security Team on ISO 42001 implementation
• Screen and isolate issues with Vendor AI use cases and coordinate with DPO with respect to that AI technology.
• Communicate with internal stakeholders compliance obligations related to conditional approvals and changes in privacy posture
• Facilitate cross-functional legal and privacy reviews for high-risk sales contracts, specifically managing compliance workflows for customers with operations in restricted or highly regulated jurisdictions such as Mainland China, Hong Kong, and Russia.
• Maintain practical guidance on data classification, retention, incident response, AI model governance, and third-party risk.
• Collaborate with DPO on strategic procurement privacy AI decisions related to: (i) risk tolerance with respect to privacy concerns with new AI vendors; (ii) which AI vendors need additional consideration as to terms; (iii) whether we can accept vendor AI terms or must use LogicMonitor's;
• Assisting with FedRAMP Compliance 
• Assist DPO with tracking regulatory changes and translating them into actionable updates, enablement with internal teams, training, and system configurations across workflows.

Strategic Partnership & Special Projects

• Be a force multiplier for the business: Partner with the business to scope Legal issues quickly, align on risk tolerances, and keep deals, launches, and the business moving forward without surprises.
• Close the loop: Operate a feedback pathway from frontline negotiations back into templates, playbooks, and AI models to continuously improve quality and speed.
• Special projects & strategic support: Tackle priority matters for senior legal leadership (e.g., complex/strategic deals, new go-to-market motions, policy rollouts, vendor/data governance initiatives, or M&A diligence/integration as needed).
• Business Partner: Serve as a strategic advisor to business leadership on emerging legal, regulatory, and operational risks, including AI governance, data privacy, and international expansion.

What You'll Need:

• J.D. from an accredited law school and active bar membership in good standing in at least one U.S. jurisdiction.
• 6+ years of relevant legal experience in a leading law firm and/or in-house legal department, with substantial experience in commercial transactions for B2B SaaS, software, technology, or data-driven businesses.
• Significant experience drafting, negotiating, and advising on SaaS, services, vendor/procurement, partnership, and data-processing agreements.
• Experience partnering cross-functionally with Sales, Procurement, Product, Security, and business stakeholders in a fast-paced environment.
• Familiarity with privacy, AI, and security issues that arise in commercial contracting and product counseling, including issue spotting, risk assessment, and escalation.
• Experience building or improving templates, playbooks, workflows, and legal operations processes; experience with CLM and workflow tools preferred.
• AI tools experience in legal practice preferred.

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Anticipated Application Close Date: 07/05/26

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don't just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

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