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62 Encore Account Manager Jobs Hiring Near You

Brandability Inc

Account Manager

Amarillo, TX · On-site

Support sales initiatives by providing operational expertise. Requirements: Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

Fort Worth, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

Brandability

Account Manager

Amarillo, TX · On-site

Support sales initiatives by providing operational expertise. Requirements Qualifications * Bachelor's degree preferred or equivalent customer service/account management experience. * Experience in ...

UMI / Opustone

Account Manager

Jamesburg, NJ · On-site

Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers' expectations. * Meets assigned ...

PalAmerican Security

You will coordinate essential support services, maintain positive client relationships, and meet ... Manage equipment, supplies, and vehicles at the account(s). Qualifications: * Associate's or Four ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services ... services. You'll drive client satisfaction, retention, and revenue growth while supporting and ...

Addison Group

Account Manager

Durham, NC · On-site

$65K - $70K/yr

Account Manager Location (city, state): Durham, NC Industry: Landscaping / Construction Services ... services. You'll drive client satisfaction, retention, and revenue growth while supporting and ...

Tropolis Insurance

Account Manager

Northville, MI · On-site

Position Overview We are seeking a Account Manager to be responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and ...

MOO

Account Manager

East Providence, RI · On-site

The successful candidate will report to one of our US based Sales Managers and work closely with Account Executives, Design Services and Customer Success teams to support and grow relationships ...

Aston Carter

Account Manager

Plymouth, MI · On-site

$65K - $70K/yr

Manage RFQ opportunities and support bid processes to secure new and expanded business ... Proactively communicate urgent issues, service disruptions, and operational updates to customers ...

Addison Group

Account Manager

Concord, NC · On-site

$60K - $70K/yr

Account Manager Location (city, state): Concord, NC Industry: Landscaping / Commercial Services Pay ... services. You'll drive client satisfaction, retention, and revenue growth while supporting and ...

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Encore Support Services Jobs Information

What is it like to work at Encore?

Encore is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and expertise to drive growth and success.

The company's team structure is designed to promote cross-functional collaboration, with employees working together to achieve shared goals and objectives. Encore's mission is to provide high-quality services and solutions that make a positive impact on people's lives, and the company's work environment reflects this commitment to excellence and customer satisfaction.

Working at Encore may appeal to candidates who are passionate about making a difference and are looking for a challenging and rewarding career opportunity that offers opportunities for growth and professional development in a collaborative and supportive team environment.

What makes Encore an attractive place to work?

Encore is a well-established company in the industry, recognized for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative atmosphere, with opportunities for employees to contribute to projects and share knowledge with colleagues. Working at Encore offers a chance to be part of a dynamic team, where individuals can grow professionally, develop new skills, and make meaningful contributions to the company's success.

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Account Manager

Amarillo, TX • On-site

Brandability Inc
See more jobs at Brandability Incexternal

Full-time

Re-posted 3 days ago

Job description

Description:

The Account Manager (AM) is responsible for delivering exceptional day-to-day service to assigned customer accounts by managing order execution from quote through delivery. Working in partnership with an assigned Business Development Manager (BDM), the Account Manager ensures accurate order processing, proactive communication, vendor coordination, and an outstanding customer experience.

While the Business Development Manager leads relationship development and business growth, the Account Manager owns the operational execution that allows customers to receive timely, accurate, and professional service. Together, the Account Manager and Business Development Manager are responsible for achieving a minimum of $1 million in annual combined sales.

Essential Duties and Responsibilities

Account Management

  • Manage customer orders from initial quote through production, shipment, and delivery.
  • Prepare accurate quotes, sales orders, and purchase orders.
  • Coordinate artwork approvals and production timelines.
  • Monitor order status to ensure deadlines are met.
  • Maintain accurate customer and order information within company systems.

Customer Service

  • Serve as the primary day-to-day contact for customer questions regarding active orders.
  • Provide timely communication regarding order status, shipping updates, and issue resolution.
  • Deliver an exceptional customer experience through responsiveness and attention to detail.
  • Escalate strategic opportunities or relationship concerns to the Business Development Manager as appropriate.

Vendor Management

  • Communicate directly with vendors regarding pricing, production schedules, inventory, artwork requirements, and shipping.
  • Resolve vendor issues proactively to minimize customer impact.
  • Ensure vendor compliance with quality and delivery expectations.

Team Collaboration

  • Work closely with the assigned Business Development Manager to support account growth.
  • Communicate customer needs, challenges, and opportunities.
  • Assist with preparing customer presentations, samples, and proposals.
  • Support sales initiatives by providing operational expertise.


Requirements:

Qualifications

  • Bachelor's degree preferred or equivalent customer service/account management experience.
  • Experience in promotional products or a related industry preferred.
  • Excellent organizational and multitasking skills.
  • Strong attention to detail.
  • Outstanding written and verbal communication skills.
  • Ability to manage multiple deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and order management software.

Core Competencies

  • Customer Service Excellence
  • Organization
  • Attention to Detail
  • Communication
  • Teamwork
  • Time Management
  • Problem Solving
  • Vendor Management
  • Accountability
  • Adaptability

Key Performance Indicators (KPIs)

  • Order accuracy
  • On-time order completion
  • Customer satisfaction
  • Vendor issue resolution
  • Quote turnaround time
  • Order processing efficiency
  • Team achievement of at least $1 million in annual combined sales
  • Internal collaboration and communication