Network Management: • Under direction of Regional Internet Services Manager and the NOC Manager ... Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under ...
2 Encore Network Engineer Jobs Hiring Near You
Network Management: • Under direction of Regional Internet Services Manager and the NOC Manager ... Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under ...
Network Management: • Under direction of Regional Internet Services Manager and the NOC Manager ... Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under ...
Network Management: • Under direction of Regional Internet Services Manager and the NOC Manager ... Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under ...
Encore Jobs Information
What is it like to work at Encore?
Encore is a company that values collaboration and innovation, fostering a dynamic work environment where employees can share ideas and expertise to drive growth and success.
The company's team structure is designed to promote cross-functional collaboration, with employees working together to achieve shared goals and objectives. Encore's mission is to provide high-quality services and solutions that make a positive impact on people's lives, and the company's work environment reflects this commitment to excellence and customer satisfaction.
Working at Encore may appeal to candidates who are passionate about making a difference and are looking for a challenging and rewarding career opportunity that offers opportunities for growth and professional development in a collaborative and supportive team environment.
The company's team structure is designed to promote cross-functional collaboration, with employees working together to achieve shared goals and objectives. Encore's mission is to provide high-quality services and solutions that make a positive impact on people's lives, and the company's work environment reflects this commitment to excellence and customer satisfaction.
Working at Encore may appeal to candidates who are passionate about making a difference and are looking for a challenging and rewarding career opportunity that offers opportunities for growth and professional development in a collaborative and supportive team environment.
What makes Encore an attractive place to work?
Encore is a well-established company in the industry, recognized for its commitment to innovation and customer satisfaction. The company's work environment is characterized by a collaborative atmosphere, with opportunities for employees to contribute to projects and share knowledge with colleagues. Working at Encore offers a chance to be part of a dynamic team, where individuals can grow professionally, develop new skills, and make meaningful contributions to the company's success.
Do workers at Encore Global get paid breaks?
Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.
60% of people say they don’t get paid breaks.
Based on data from 70 people who took the Breakroom Quiz between July 2025 and July 2026.
Does Encore Global pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
At Encore Global, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
41% of people say they have to use vacation days when they’re out sick.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
41% of people say they have to use vacation days when they’re out sick.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
Do part-time workers get paid time off at Encore Global?
Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.
100% of people who work part-time say they don’t get paid time off
Based on data from 6 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from Encore Global affordable enough for their workers?
Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.
87% of people say the health insurance costs are okay
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Encore Global?
Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 91 people who took the Breakroom Quiz between July 2025 and July 2026.
89% of people say they get paid time off.
Based on data from 91 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
- 73% of people with changing schedules find out their shifts one week or less ahead of time.
- 18% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 4% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers at Encore Global worry about hours?
Most people worry about getting enough hours.
67% of people report they worry about getting enough hours.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.
67% of people report they worry about getting enough hours.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Encore Global workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
43% report that they don’t have enough control over which shifts they work.
Based on data from 74 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it for Encore Global workers to change shifts?
Some people find it hard to change shifts.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.
47% of people report that it’s hard to change shifts if they need to.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it to get time off at Encore Global?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
80% of people report it’s easy to get time off.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Encore Global managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
40% of people say their manager changes their shift schedule at the last minute.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do jobs at Encore Global spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
How easy is it to take sick days at Encore Global?
Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Encore Global job good for students?
Most students say this is a bad place to work if you’re studying.
80% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between November 2025 and January 2026.
80% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between November 2025 and January 2026.
Is working at Encore Global good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and July 2026.
47% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and July 2026.
Do people at Encore Global feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Encore Global get to take their breaks without interruption?
Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
38% of people report that their breaks get interrupted.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Encore Global?
Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 91 people who took the Breakroom Quiz between July 2025 and July 2026.
66% of people say they often feel stressed out at work.
Based on data from 91 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Encore Global enjoy their jobs?
Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
85% of people report they enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Encore Global recommend working with their team?
Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 93 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Encore Global?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Encore Global?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Encore Global’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how Encore Global is doing?
Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Network Engineer jobs?
What are the most popular jobs at Encore?
What are the most popular categories at Encore?
Full-time
Posted 4 days ago
Encore Global rating
6.6
Based on 164 frontline employees who took The Breakroom Quiz
19th of 36 rated event venues
Job description
Position Overview
Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level. Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service.
Key Job Responsibilities
Technical Sales:
• Under direction from Regional Internet Services Manager, provide support for the technical sales of Internet Services and related products (i.e., phones, computers, printers, webcasting etc.) by applying a working knowledge of such technologies and sound sales skills.
• In collaboration with the sales team, conduct proactive pre-sales discovery, determine client need, negotiate, and accurately quote and price the appropriate solution. Participate in onsite meetings with the hotel and client prior to and during the event.
• Understand the moves, and changes to the event specification that could have an impact on the services and react by effectively communicating appropriate adjustments to the team.
• Coach the sales team to sell Internet more effectively in line with established procedures.
Network Management:
• Under direction of Regional Internet Services Manager and the NOC Manager, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components, and creating documentation such as port maps, access point layouts, network diagrams and labelling the patch panels and wall outlets.
• Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider and Hotel IT team to facilitate the smooth operation of the network and the highest levels of service.
• Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line. Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes.
• Assist Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under management and integration of new and existing network installations into the Network Operations Center (NOC) systems.
• Act as level two support for level one field employees and guest room support teams.
• Document incidents and network changes and perform root cause analysis as required.
• Provide emergency remote and on-site support.
Event Support:
• Under direction of Regional Internet Services Manager and local Directors, plan and execute established event requirements with the highest levels of customer service. Plan, organize and establish the work and supervise any additional team members participating in providing the services.
• When necessary, setup, configure and test all supplied network and related (i.e., access points, switches, phones, computers, printers, webcasting etc.) equipment including cabling making use of the set standards available. Ensure that the event specifications are understood by key stakeholders.
• Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices.
• Own the inventory by accurately forecasting demand, assist with the procurement of suitable subrental or branch equipment (i.e., phones, computers, printers, webcasting etc.) and manage the ordering, quality control, use and safe return of such equipment.
• Meet with the client post event; provide reporting on bandwidth and device utilization as available.
Team Support:
• Under direction from Regional Internet Services Manager, deliver training to local team members on Technical Sales, Network Management and Event Support. Coach their behavior and offer constructive feedback to fuel continuous improvement.
• Assist in the general operations of the local business as required by covering shifts, participating in initiatives, and offering expertise to continually improve smooth and safe operations.
• By understanding the general principles involved, assist with troubleshooting back-office IT issues such as network connectivity, computer hardware and software problems by identifying the problem, solving locally where possible and escalating to IT when not.
• Lead and support shows, by training and mentoring technicians.
• Collaborate with other Area Internet Services Managers to assist with covering NOC tickets and supporting events.
• Assist the Regional Workforce Manager with assigning shifts for event support throughout the market.
• Assist the Internet Services Installation team with in-market network installations and upgrades
Customer Service:
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
People Management
• Hire, train, and develop a team of Customer Support professionals supporting various sales divisions across the company; prioritize, lead, and assign work based on team member strengths and roles
• Responsible for all aspects of team member training, career development, and performance management
• Implement and cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation, and productivity.
• Ensure team members are equipped with required tools, processes, and procedures to create an effective and efficient organization.
• Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.
Job Qualifications
• Bachelor of Science or equivalent in Computer Science or commensurate experience
• 5+ years of experience in the hospitality industry in a technical role
• 3+ years of field experience in internet services support
• 1+ years of leadership or management experience
• Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
• Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.
• Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors.
• Preferred Cisco IOS and hardware experience.
• Preferred experience with HP/Aruba, Ruckus, Meraki and other wireless solutions.
• Preferred experience with Cisco TACACS, DNA/Prime/WCS, Solarwinds products and/or other network monitoring tools.
• Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role
Competencies
• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability
Work Environment
Work is performed in multiple hotels or convention centers with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment, networking equipment, and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-BD1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client facing services at the area level. Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service.
Key Job Responsibilities
Technical Sales:
• Under direction from Regional Internet Services Manager, provide support for the technical sales of Internet Services and related products (i.e., phones, computers, printers, webcasting etc.) by applying a working knowledge of such technologies and sound sales skills.
• In collaboration with the sales team, conduct proactive pre-sales discovery, determine client need, negotiate, and accurately quote and price the appropriate solution. Participate in onsite meetings with the hotel and client prior to and during the event.
• Understand the moves, and changes to the event specification that could have an impact on the services and react by effectively communicating appropriate adjustments to the team.
• Coach the sales team to sell Internet more effectively in line with established procedures.
Network Management:
• Under direction of Regional Internet Services Manager and the NOC Manager, ensure the readiness of the network infrastructure installation and temporary network equipment by monitoring the functioning of the network, maintaining equipment in working order, replacing damaged components, and creating documentation such as port maps, access point layouts, network diagrams and labelling the patch panels and wall outlets.
• Establish and maintain positive working relationships with Internet Service Provider, Network Service Provider and Hotel IT team to facilitate the smooth operation of the network and the highest levels of service.
• Own the implementation of network configurations and customizations utilizing available self-service tools such as web portals and command line. Submit and manage configurations beyond the scope of self-service tools to the appropriate Network Operations Center and coordinate the implementation of said changes.
• Assist Senior NOC Engineers with aiding end users utilizing meeting and guest room networks under management and integration of new and existing network installations into the Network Operations Center (NOC) systems.
• Act as level two support for level one field employees and guest room support teams.
• Document incidents and network changes and perform root cause analysis as required.
• Provide emergency remote and on-site support.
Event Support:
• Under direction of Regional Internet Services Manager and local Directors, plan and execute established event requirements with the highest levels of customer service. Plan, organize and establish the work and supervise any additional team members participating in providing the services.
• When necessary, setup, configure and test all supplied network and related (i.e., access points, switches, phones, computers, printers, webcasting etc.) equipment including cabling making use of the set standards available. Ensure that the event specifications are understood by key stakeholders.
• Utilizing tools provided, create network access codes, connection guides and troubleshoot client provided devices.
• Own the inventory by accurately forecasting demand, assist with the procurement of suitable subrental or branch equipment (i.e., phones, computers, printers, webcasting etc.) and manage the ordering, quality control, use and safe return of such equipment.
• Meet with the client post event; provide reporting on bandwidth and device utilization as available.
Team Support:
• Under direction from Regional Internet Services Manager, deliver training to local team members on Technical Sales, Network Management and Event Support. Coach their behavior and offer constructive feedback to fuel continuous improvement.
• Assist in the general operations of the local business as required by covering shifts, participating in initiatives, and offering expertise to continually improve smooth and safe operations.
• By understanding the general principles involved, assist with troubleshooting back-office IT issues such as network connectivity, computer hardware and software problems by identifying the problem, solving locally where possible and escalating to IT when not.
• Lead and support shows, by training and mentoring technicians.
• Collaborate with other Area Internet Services Managers to assist with covering NOC tickets and supporting events.
• Assist the Regional Workforce Manager with assigning shifts for event support throughout the market.
• Assist the Internet Services Installation team with in-market network installations and upgrades
Customer Service:
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
People Management
• Hire, train, and develop a team of Customer Support professionals supporting various sales divisions across the company; prioritize, lead, and assign work based on team member strengths and roles
• Responsible for all aspects of team member training, career development, and performance management
• Implement and cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation, and productivity.
• Ensure team members are equipped with required tools, processes, and procedures to create an effective and efficient organization.
• Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.
Job Qualifications
• Bachelor of Science or equivalent in Computer Science or commensurate experience
• 5+ years of experience in the hospitality industry in a technical role
• 3+ years of field experience in internet services support
• 1+ years of leadership or management experience
• Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
• Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.
• Preferred Certifications: CompTIA, Cisco CCENT/CCNA/CCDA/CCNP/Wireless specialties and/or other equivalent network and wireless vendors.
• Preferred Cisco IOS and hardware experience.
• Preferred experience with HP/Aruba, Ruckus, Meraki and other wireless solutions.
• Preferred experience with Cisco TACACS, DNA/Prime/WCS, Solarwinds products and/or other network monitoring tools.
• Encompass all skills at the C2 Level. Within 1 year, achieve Computer Level 1 Certification (C1) per Encore Technical Skillset Matrix after transfer to new role
Competencies
• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability
Work Environment
Work is performed in multiple hotels or convention centers with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment, networking equipment, and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-BD1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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