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Copeland

64 Copeland Customer Service Representative Jobs Hiring Near You

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

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Copeland Jobs Information

What is it like to work at Copeland?

Copeland is a company that values innovation and collaboration, fostering a culture of teamwork and open communication among its employees.

The company's structure is organized into cross-functional teams, allowing employees to work closely with colleagues from various departments and contribute to the development of new products and services. Copeland's work environment is designed to be flexible and adaptable, with a focus on employee well-being and professional growth.

Working at Copeland may appeal to individuals who are passionate about creating innovative solutions and are eager to be part of a dynamic team that prioritizes collaboration, creativity, and continuous learning.

What makes Copeland an attractive place to work?

Copeland is a well-established and respected company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace culture values collaboration, creativity, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. By joining Copeland, individuals can expect to be part of a dynamic team that fosters growth, innovation, and impact, with opportunities to develop new skills and advance their careers.

Do workers at Copeland get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Copeland pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.

At Copeland, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
58% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Copeland affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Copeland?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 100% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Copeland worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Copeland workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and July 2026.

How easy is it for Copeland workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at Copeland?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Copeland managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and July 2026.

Do jobs at Copeland spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
4% of people report that their job takes up time that they don’t get paid for.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to take sick days at Copeland?

Most people find it easy to take sick days.
71% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Copeland good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Copeland feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Copeland get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Copeland?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Copeland enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Copeland recommend working with their team?

Only some people recommend working with their team.
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Copeland?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Copeland?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Copeland’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Copeland is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Copeland?

What are the most popular categories at Copeland?

Infographic showing various Customer Service Representative job openings at Copeland in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, 17% Hybrid, and 8% Remote job distribution.

Customer Service Representative (CSR)

Mr. Handyman serving Miami and Aventura to Kendall

Miami, FL

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 14 days ago

Job description

Customer Service Representative (CSR)

Join One of Miami's Highest-Rated Home Repair Companies!

Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.

If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.

Position Summary

As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.

This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.

Primary Responsibilities

Customer Service & Scheduling

  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up

  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support

  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination

  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management

  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications

  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits

We're looking for someone who is:

  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer

  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance 
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule

  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?

Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.

Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.


Apply