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61 Cisco Systems Service Delivery Manager Jobs Hiring Near You

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Experience with PTC back-office systems * Familiarity with network infrastructure in rail ... Background in SaaS or hosted managed services delivery * AWS Infrastructure knowledge What will ...

Capgemini

Principal Service Delivery Manager

Dallas, TX · On-site

$220K - $250K/yr

Extensive experience in sales, account management, business development, consulting, or commercial ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...

TTEC

Sales Service Delivery Manager

Tempe, AZ

$70K - $75K/yr

Sales Service Delivery Manager Apply now Save jobSaved job Your potential has a place here with ... Comfort helping associates use the tools, systems, and resources they need to complete day-to-day ...

Newcastle

IT Service Delivery Manager

Cobalt, CT · Hybrid

Job Posting Title IT Service Delivery Manager Salary Band Competitive About the Role We are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management ...

Datavant

Senior Service Delivery Manager

Redwood City, CA · On-site

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor ... You have experience with ROI workflows or EMR systems * You have led multi-site teams * You have ...

IPsoft

CRM/Service Delivery manager

Austin, TX

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... The company's mission is to power the world with expert systems. IPsoft leverages advanced ...

Keylent

Group Manager-Service Delivery

Fort Worth, TX

... Cisco VPN Desirable to have experience of managing an end user environment consisting of a mix of virtual desktops and traditional desktops ITIL V3 certified Is familiar with general client SOWs and ...

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What is it like to work at Cisco Systems?

Cisco Systems is known for its collaborative and innovative culture, prioritizing employee growth and teamwork to drive technological advancements. The company's global presence and diverse teams enable employees to work on a wide range of projects, from developing cutting-edge networking solutions to driving digital transformation for customers. Working at Cisco Systems may appeal to candidates who are passionate about technology, innovation, and collaboration, as the company offers opportunities for professional development, flexible work arrangements, and a dynamic work environment.

What makes Cisco Systems an attractive place to work?

Cisco Systems is a leading technology company that has been at the forefront of the networking industry for decades, driving innovation and shaping the future of digital communication. The company offers a dynamic work environment that fosters collaboration, creativity, and innovation, with a focus on employee growth and development through training programs, mentorship, and opportunities for advancement. As a result, Cisco Systems provides a unique opportunity for professionals to make a meaningful impact, drive business growth, and develop their skills in a fast-paced and ever-evolving industry.

Do workers at Cisco Systems get paid breaks?

Sometimes. Only some people get paid breaks.
47% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Cisco Systems pay people when they’re sick?

Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.

At Cisco Systems, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Cisco Systems affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Cisco Systems?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 31% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 23% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Cisco Systems worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Cisco Systems workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Cisco Systems workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Cisco Systems?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Cisco Systems managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Cisco Systems spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Cisco Systems?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Cisco Systems good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Cisco Systems feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Cisco Systems get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at Cisco Systems?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Cisco Systems enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Cisco Systems recommend working with their team?

Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Cisco Systems?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Cisco Systems?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Cisco Systems’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Cisco Systems is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.

What other companies are hiring for Service Delivery Manager jobs?

What are the most popular jobs at Cisco Systems?

What are the most popular categories at Cisco Systems?

Infographic showing various Service Delivery Manager job openings at Cisco Systems in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 56% Physical, 10% Hybrid, and 34% Remote job distribution.

Service Delivery Manager - Commercial Services

Central Bancompany

Jefferson City, MO • On-site

Full-time

Posted 24 days ago

Job description

Position Summary
The Service Delivery Manager is responsible for leading the Commercial Services Service Delivery team, ensuring exceptional client support and operational excellence across onboarding, Level 2 (L2) support, and service delivery functions. This role oversees a team responsible for resolving complex client issues, facilitating implementation and onboarding of treasury management products, and supporting cross-functional initiatives related to product and project management.
The ideal candidate is a customer-focused leader with experience managing service operations, improving processes, and partnering across Sales, Product, Operations, and Technology to deliver an outstanding client experience.
Key Responsibilities
Leadership & Team Management
  • Lead, coach, and develop the Service Delivery team responsible for L2 support, treasury product onboarding, and operational service delivery.
  • Establish performance expectations and provide regular feedback to ensure high-quality service and employee development.
  • Foster a culture of accountability, collaboration, continuous improvement, and customer-first service.

Service Delivery & Customer Support
  • Oversee the resolution of escalated Level 2 customer support issues, ensuring timely and effective problem resolution.
  • Monitor support queues and team workloads to ensure service level agreements (SLAs) are consistently achieved.
  • Drive exceptional customer service by identifying trends, addressing root causes, and implementing proactive solutions.

Treasury Product Onboarding
  • Manage the end-to-end onboarding process for treasury management products and services.
  • Ensure new client implementations are completed accurately, efficiently, and in accordance with established timelines.
  • Partner with clients, Sales, Operations, and Product teams to deliver a seamless onboarding experience.

Operational Excellence & Process Improvement
  • Analyze support and onboarding metrics to identify opportunities for operational efficiencies and improved client experiences.
  • Develop reporting and dashboards that provide visibility into team performance, service quality, onboarding timelines, and operational trends.
  • Lead continuous improvement initiatives to streamline workflows, reduce risk, and enhance service delivery.

Cross-Functional Partnership
  • Collaborate closely with Product Management to provide customer feedback, identify enhancement opportunities, and support product releases.
  • Partner with Sales and Relationship Management teams to ensure a consistent and positive client experience throughout the customer lifecycle.
  • Support broader departmental initiatives, including product launches, operational projects, and process improvement efforts.

Governance & Compliance
  • Ensure team adherence to internal policies, procedures, regulatory requirements, and risk management standards.
  • Develop, maintain, and continuously improve operational documentation, process guides, and standard operating procedures for treasury products.
  • Promote operational consistency through documentation, training, and knowledge management.

Required
  • Bachelor's degree in Business, Finance, Information Systems, or a related field, or equivalent work experience.
  • 5+ years of experience in customer service, service delivery, treasury management operations, banking operations, or client support.
  • 2+ years of people leadership or supervisory experience.
  • Experience managing Level 2 support functions, client onboarding, operations, or implementation teams.
  • Strong analytical and problem-solving skills with experience using metrics to drive decision-making.
  • Excellent communication, presentation, and relationship management skills.
  • Proven ability to manage multiple priorities in a fast-paced environment.
  • Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.

Preferred
  • Experience supporting Treasury Management products and services.
  • Knowledge of commercial banking operations and treasury management solutions such as ACH, Wire Transfer, Positive Pay, Remote Deposit Capture, Lockbox, Integrated Payables, and online banking platforms.
  • Experience with project management methodologies or product management initiatives.
  • Familiarity with CRM, ticketing, and workflow management systems.

Success in this Role
A successful Service Delivery Manager will:
  • Deliver exceptional client experiences through responsive and effective service delivery.
  • Build a high-performing, engaged team focused on accountability and continuous improvement.
  • Use operational metrics and data to improve efficiency, reduce client friction, and optimize onboarding and support processes.
  • Develop strong partnerships across Sales, Product, Operations, and Technology to enhance treasury service delivery.
  • Ensure operational excellence through consistent execution, process documentation, compliance, and continuous refinement of procedures.

Apply