Position Summary The Service Delivery Manager is responsible for leading the Commercial Services Service Delivery team, ensuring exceptional client support and operational excellence across ...
63 Capgemini Service Delivery Manager Jobs Hiring Near You
Position Summary The Service Delivery Manager is responsible for leading the Commercial Services Service Delivery team, ensuring exceptional client support and operational excellence across ...
Associate Service Delivery Manager
Gaithersburg, MD · On-site
$85 - $115/hr
The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves ...
Associate Service Delivery Manager
Gaithersburg, MD · On-site
$85 - $115/hr
The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves ...
SAP Service Delivery Manager
Northville, NY · On-site
$125K - $210K/yr
SAP Service Delivery Manager City: Northville State/Province: Michigan Posting Start Date: 6/18/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...
SAP Service Delivery Manager
Northville, NY · On-site
$125K - $210K/yr
SAP Service Delivery Manager City: Northville State/Province: Michigan Posting Start Date: 6/18/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...
Capgemini North America Jobs Information
What is it like to work at Capgemini?
Capgemini is a global consulting and technology services company that values diversity, innovation, and collaboration, fostering a dynamic and inclusive work environment. The company's team structure is often organized into multidisciplinary teams, working on complex projects that require expertise from various fields, and employees have access to cutting-edge technology and training programs to enhance their skills. Working at Capgemini may appeal to candidates who are looking for a challenging and rewarding career in a global organization with opportunities for professional growth and development.
What makes Capgemini an attractive place to work?
Capgemini is a global leader in consulting, technology, and outsourcing services, with a strong reputation for delivering innovative solutions to clients across various industries. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities to work on diverse projects and develop new skills. Joining Capgemini provides professionals with a platform to make a meaningful impact, drive business growth, and advance their careers in a rapidly evolving industry.
Do workers at Capgemini North America get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.
Does Capgemini North America pay people when they’re sick?
Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
At Capgemini North America, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.
Is the health insurance from Capgemini North America affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and February 2026.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and February 2026.
Do people get paid time off at Capgemini North America?
Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.
Do workers at Capgemini North America worry about hours?
Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Capgemini North America workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to get time off at Capgemini North America?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
Do Capgemini North America managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
Do jobs at Capgemini North America spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to take sick days at Capgemini North America?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America get to take their breaks without interruption?
Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Is it stressful to work at Capgemini North America?
Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Capgemini North America enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America recommend working with their team?
Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get enough training when they start at Capgemini North America?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get support to advance at Capgemini North America?
Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Capgemini North America’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers feel well informed about how Capgemini North America is doing?
Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Capgemini?
What are the most popular categories at Capgemini?
Full-time
Posted 20 days ago
Job description
Position Summary
The Service Delivery Manager is responsible for leading the Commercial Services Service Delivery team, ensuring exceptional client support and operational excellence across onboarding, Level 2 (L2) support, and service delivery functions. This role oversees a team responsible for resolving complex client issues, facilitating implementation and onboarding of treasury management products, and supporting cross-functional initiatives related to product and project management.
The ideal candidate is a customer-focused leader with experience managing service operations, improving processes, and partnering across Sales, Product, Operations, and Technology to deliver an outstanding client experience.
Key Responsibilities
Leadership & Team Management
Service Delivery & Customer Support
Treasury Product Onboarding
Operational Excellence & Process Improvement
Cross-Functional Partnership
Governance & Compliance
Required
Preferred
Success in this Role
A successful Service Delivery Manager will:
The Service Delivery Manager is responsible for leading the Commercial Services Service Delivery team, ensuring exceptional client support and operational excellence across onboarding, Level 2 (L2) support, and service delivery functions. This role oversees a team responsible for resolving complex client issues, facilitating implementation and onboarding of treasury management products, and supporting cross-functional initiatives related to product and project management.
The ideal candidate is a customer-focused leader with experience managing service operations, improving processes, and partnering across Sales, Product, Operations, and Technology to deliver an outstanding client experience.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and develop the Service Delivery team responsible for L2 support, treasury product onboarding, and operational service delivery.
- Establish performance expectations and provide regular feedback to ensure high-quality service and employee development.
- Foster a culture of accountability, collaboration, continuous improvement, and customer-first service.
Service Delivery & Customer Support
- Oversee the resolution of escalated Level 2 customer support issues, ensuring timely and effective problem resolution.
- Monitor support queues and team workloads to ensure service level agreements (SLAs) are consistently achieved.
- Drive exceptional customer service by identifying trends, addressing root causes, and implementing proactive solutions.
Treasury Product Onboarding
- Manage the end-to-end onboarding process for treasury management products and services.
- Ensure new client implementations are completed accurately, efficiently, and in accordance with established timelines.
- Partner with clients, Sales, Operations, and Product teams to deliver a seamless onboarding experience.
Operational Excellence & Process Improvement
- Analyze support and onboarding metrics to identify opportunities for operational efficiencies and improved client experiences.
- Develop reporting and dashboards that provide visibility into team performance, service quality, onboarding timelines, and operational trends.
- Lead continuous improvement initiatives to streamline workflows, reduce risk, and enhance service delivery.
Cross-Functional Partnership
- Collaborate closely with Product Management to provide customer feedback, identify enhancement opportunities, and support product releases.
- Partner with Sales and Relationship Management teams to ensure a consistent and positive client experience throughout the customer lifecycle.
- Support broader departmental initiatives, including product launches, operational projects, and process improvement efforts.
Governance & Compliance
- Ensure team adherence to internal policies, procedures, regulatory requirements, and risk management standards.
- Develop, maintain, and continuously improve operational documentation, process guides, and standard operating procedures for treasury products.
- Promote operational consistency through documentation, training, and knowledge management.
Required
- Bachelor's degree in Business, Finance, Information Systems, or a related field, or equivalent work experience.
- 5+ years of experience in customer service, service delivery, treasury management operations, banking operations, or client support.
- 2+ years of people leadership or supervisory experience.
- Experience managing Level 2 support functions, client onboarding, operations, or implementation teams.
- Strong analytical and problem-solving skills with experience using metrics to drive decision-making.
- Excellent communication, presentation, and relationship management skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
Preferred
- Experience supporting Treasury Management products and services.
- Knowledge of commercial banking operations and treasury management solutions such as ACH, Wire Transfer, Positive Pay, Remote Deposit Capture, Lockbox, Integrated Payables, and online banking platforms.
- Experience with project management methodologies or product management initiatives.
- Familiarity with CRM, ticketing, and workflow management systems.
Success in this Role
A successful Service Delivery Manager will:
- Deliver exceptional client experiences through responsive and effective service delivery.
- Build a high-performing, engaged team focused on accountability and continuous improvement.
- Use operational metrics and data to improve efficiency, reduce client friction, and optimize onboarding and support processes.
- Develop strong partnerships across Sales, Product, Operations, and Technology to enhance treasury service delivery.
- Ensure operational excellence through consistent execution, process documentation, compliance, and continuous refinement of procedures.
About CENTRAL BANCOMPANY
Sourced by ZipRecruiter
Industry
Commercial banking
Company size
1,001 - 5,000 Employees
Headquarters location
Jefferson City, MO, US