Provide management to key outsource providers. * Ensure governance and delivery model is adhered to. * Hold provider accountable for performance and meeting service levels. * Establish and maintain ...
62 Capgemini Service Delivery Manager Jobs Hiring Near You
Provide management to key outsource providers. * Ensure governance and delivery model is adhered to. * Hold provider accountable for performance and meeting service levels. * Establish and maintain ...
NQ Service Delivery Manager
Covington, KY · On-site
$85 - $125/hr
The Role The Nonqualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up, consultation on best practices and preferred solutions. In addition to interacting ...
NQ Service Delivery Manager
Covington, KY · On-site
$85 - $125/hr
The Role The Nonqualified (NQ) Service Delivery Manager operates as the subject matter expert for NQ plan set-up, consultation on best practices and preferred solutions. In addition to interacting ...
Capgemini Jobs Information
What is it like to work at Capgemini?
Capgemini is a global consulting and technology services company that values diversity, innovation, and collaboration, fostering a dynamic and inclusive work environment. The company's team structure is often organized into multidisciplinary teams, working on complex projects that require expertise from various fields, and employees have access to cutting-edge technology and training programs to enhance their skills. Working at Capgemini may appeal to candidates who are looking for a challenging and rewarding career in a global organization with opportunities for professional growth and development.
What makes Capgemini an attractive place to work?
Capgemini is a global leader in consulting, technology, and outsourcing services, with a strong reputation for delivering innovative solutions to clients across various industries. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities to work on diverse projects and develop new skills. Joining Capgemini provides professionals with a platform to make a meaningful impact, drive business growth, and advance their careers in a rapidly evolving industry.
Do workers at Capgemini North America get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.
Does Capgemini North America pay people when they’re sick?
Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.
At Capgemini North America, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.
Is the health insurance from Capgemini North America affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and February 2026.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and February 2026.
Do people get paid time off at Capgemini North America?
Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.
Do workers at Capgemini North America worry about hours?
Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Capgemini North America workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to get time off at Capgemini North America?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
Do Capgemini North America managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
Do jobs at Capgemini North America spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to take sick days at Capgemini North America?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America get to take their breaks without interruption?
Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Is it stressful to work at Capgemini North America?
Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.
63% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at Capgemini North America enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people at Capgemini North America recommend working with their team?
Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get enough training when they start at Capgemini North America?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people get support to advance at Capgemini North America?
Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.
Do people think Capgemini North America’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers feel well informed about how Capgemini North America is doing?
Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
What other companies are hiring for Service Delivery Manager jobs?
What are the most popular jobs at Capgemini?
What are the most popular categories at Capgemini?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 19 days ago
Southern Glazer's Wine & Spirits rating
7.4
Based on 164 frontline employees who took The Breakroom Quiz
197th of 427 rated retail wholesalers
Job description
What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
The AMS Manager ensures the resolution of technical issues in steady-state applications. They lead a team that performs prioritization, workload, root cause analysis, and technical troubleshooting. The manager coordinates effectively with Client Services to provide second-level support. They also oversee minor application patching, enhancements, and development upgrades. Incident, Problem, and Change Management are key processes directed by this role. They utilize platforms like ServiceNow to resolve issues within established service levels. The manager ensures problems have corrective action plans to prevent repeat occurrences. They rigorously validate all change management requirements to protect the production environment.
Primary Responsibilities Part I
- Working knowledge of SAP ECC, S4 Hana, BTP, Solution Manager and HQPC.
- SAP S/4HANA Toolset: Hands-on experience with modern SAP ecosystems, including SAP Fiori, Core Data Services (CDS), SAP Cloud ALM.
- ITSM Platform: Proven proficiency in ServiceNow for executing and tracking ITIL processes (Incident, Problem, and Change Management).
- Modern Methodologies: Understanding of ITIL v4 principles, Agile/DevOps models, and experience transitioning traditional support models into automated, continuous delivery frameworks.
- Cloud & Hybrid Operations: Experience managing AMS for hybrid landscapes (On-Premise and Cloud environments), ensuring seamless integration and issue resolution across platforms.
Production Bug Fix, Configuration Management and Deployment:
- Serve as escalation point for AMS team.
- Champion user request/bug fix processes and SLAs, leveraging ServiceNow for comprehensive ticket lifecycle management and reporting.
- Inventory/track and monitor all user requests/bug fixes to ensure SLA compliance against severity levels.
- Perform risk/ schedule/ cost impact analysis to existing work streams, resolve planning and technical contentions.
- Perform configuration management internal reviews and audits.
- Ensure proper segregation of roles for process/audit compliance.
- Ensure proper technical plans in place for all production changes (e.g. rollback plan, implementation plan, data conversion).
- Perform risk assessment for all production Change Requests.
- Drive continuous improvement by identifying automation opportunities (AIOps) for repetitive bug fixes and support requests.
Crisis Management:
- Serve as SAP AMS focal point for severity 1 and 2 incidents.
- Organize team to ensure correct resources are working on severity 1 and 2 incidents.
- Ensure clear ownership of problem determination/resolution.
- Ensure completeness of problem analysis/impact analysis.
- Review completeness of root cause and recommended resolution / workarounds.
- Prepare communications related to severity 1 and severity 2 incidents, ensure accuracy and completeness of content.
- Update oncall contact list to keep all contact information up-to-date.
- Ensure all new solutions have a workable DR solution within the agreed SLAs.
Primary Responsibilities Part 2
Partner Management:
- Provide management to key outsource providers.
- Ensure governance and delivery model is adhered to.
- Hold provider accountable for performance and meeting service levels.
- Establish and maintain relationships with vendors, internal (users) and external customers and other departments within the company.
- Ensure clear and formal agreements exist for sub-contractor/vendor management and are aligned with organizational objectives.
- Monitor and report vendor SLAs against agreements using automated IT Service Management dashboards.
Small Enhancement/Project Administration:
- Oversee prioritization and execution of small enhancements.
- Oversee and coordinate ROM estimates for projects.
- Supervise delivery of projects across AMS support team/ vendors/ external partners and business teams.
- Conduct quality review of deliverables to ensure contents meet the required standards.
- Review testing results to ensure proper resolution and categorization for all defects.
- Ensure proper technical plans in place for all production changes (e.g. fallback plan, implementation plan, data conversion).
- Apply Agile and DevSecOps frameworks to accelerate the delivery and quality of minor enhancements.
Budget and Financial:
- Responsible for AMS support budget (including small enhancements and small projects) and associated vendors.
- Responsible for resource planning to support future initiatives and in proportion to project demand.
- Perform regular reviews of AMS operational performance to ensure that all resources are logging time against the correct work items and that all clocking are valid and timely.
- Lead AMS financial performance reviews.
Preferred Qualifications
- Master's degree in computer science or a related technical field
- SAP Certified Technology Associate in SAP HANA and SAP BTP
- Proven track record of leading S/4HANA upgrades and SAP Cloud migrations (RISE/GROW)
- Deep understanding of "Clean Core" methodologies and technical governance execution
Minimum Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Cybersecurity, or a related field, or equivalent combination of education and work experience.
- Typically, 8 - 10+ years of experience in cybersecurity, information security, or related field.
- Strong business acumen
- Ability to work with multiple technologies, aptitude for new technologies and ability to effectively apply technological solutions to business problems
- Proven experience in planning, organization, implementation and development of applications or infrastructure
- Excellent written and oral communication, with ability to articulate ideas to both technical and non-technical addresses
- Executive presence
- Thought Leadership
- Change Agent with Managerial Courage
- Coaching
- Delivery Results
- Drives Vision & Purpose
- Executive Presence
- Influencing
- Servant Leadership
- Strategic Mindset
- Teambuilding/Develops Team Exceptional organizational skills, proven ability to multi-task
- Able to maintain confidentiality of sensitive information
- Ability to lead a team environment with Agile delivery values
Physical Demands
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
What Southern Glazer's Wine & Spirits employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Southern Glazer’s Wine & Spirits
Sourced by ZipRecruiter
Industry
Beverage manufacturing
Company size
10,000+ Employees
Headquarters location
Miami, FL, US
Year founded
1968