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Capgemini North America
Capgemini North America

20 Capgemini Financial Services Jobs Hiring Near You

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Capgemini North America Jobs Information

What is it like to work at Capgemini?

Capgemini is a global consulting and technology services company that values diversity, innovation, and collaboration, fostering a dynamic and inclusive work environment. The company's team structure is often organized into multidisciplinary teams, working on complex projects that require expertise from various fields, and employees have access to cutting-edge technology and training programs to enhance their skills. Working at Capgemini may appeal to candidates who are looking for a challenging and rewarding career in a global organization with opportunities for professional growth and development.

What makes Capgemini an attractive place to work?

Capgemini is a global leader in consulting, technology, and outsourcing services, with a strong reputation for delivering innovative solutions to clients across various industries. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities to work on diverse projects and develop new skills. Joining Capgemini provides professionals with a platform to make a meaningful impact, drive business growth, and advance their careers in a rapidly evolving industry.

Do workers at Capgemini North America get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.

Does Capgemini North America pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and March 2026.

At Capgemini North America, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
88% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and March 2026.

Is the health insurance from Capgemini North America affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and February 2026.

Do people get paid time off at Capgemini North America?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and March 2026.

Do workers at Capgemini North America worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Capgemini North America workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to get time off at Capgemini North America?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

Do Capgemini North America managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do jobs at Capgemini North America spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at Capgemini North America?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Capgemini North America feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Capgemini North America get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Is it stressful to work at Capgemini North America?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Capgemini North America enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Capgemini North America recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get enough training when they start at Capgemini North America?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get support to advance at Capgemini North America?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Capgemini North America’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
93% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how Capgemini North America is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.
What are the most popular job types at Capgemini?
    What are the most popular jobs at Capgemini?
    What are the most popular categories at Capgemini?
    Infographic showing various Financial Services job openings at Capgemini in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

    Financial Services Digital Customer Experience Strategy Leader

    Capgemini

    Charlotte, NC • On-site

    Full-time

    Medical, Retirement, PTO

    Re-posted 28 days ago

    Capgemini North America rating

    7.7

    Company rating: 7.7 out of 10

    Based on 17 frontline employees who took The Breakroom Quiz

    97th of 230 rated it services

    Job description

    Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels. Collaborating with cross-functional teams, you will leverage cutting-edge technologies and industry insights to deliver seamless, personalized customer journeys that drive business growth and loyalty.

    This role leads North America Financial Services’ Digital Customer Experience (DCX) technology strategy and major transformation deals. The leader owns large pursuit strategy end-to-end—shaping solutions, developing value narratives, estimating, differentiating competitively, and guiding cross-functional teams—while engaging C-suite stakeholders to deliver outcomes in growth, experience, and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating models, and translating pain points into multi-year roadmaps. The role also sets enterprise CX technology strategy across CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations, ensuring scalable architectures and ROI. Finally, it drives thought leadership and partner ecosystem initiatives with key platforms and fintech/AI partners.

    Key Responsibilities:

    1. Lead All Large Digital Customer Experience Deals

    • Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America.
    • Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation.
    • Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals.
    • Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency.
    • Act as the primary executive representative and brand ambassador for all major DCX transformations.

    2. Customer Experience Strategy and Consulting

    • Lead CX visioning, maturity assessments, journey transformation strategies, and future state operating model design.
    • Advise financial services leaders on unifying sales, service, marketing, and operations with modern digital, cloud, data, and AI platforms.
    • Translate customer pain points into multi-year, multi-platform transformation roadmaps.

    3. Enterprise CX Technology Strategy

    • Define and articulate the overarching technology strategy for digital CX initiatives within the financial services industry, aligning with business objectives and customer-centric goals.
    • Develop enterprise technology solution strategies for CRM, marketing automation, case management, personalization, journey orchestration, and intelligent operations.
    • Work closely with solution architects to ensure that technology solutions across various stacks are cohesive, scalable, and effectively address customer needs and business requirements.
    • Guide clients on platform selection, modernization, integration, and maximizing ROI.

    4. Customer-centric program planning

    • Focus intensely on customer goals, developing comprehensive program plans that drive measurable outcomes and enhance the overall customer experience.
    • Build program plans, value frameworks, governance structures, and executive reporting models for large-scale CX transformations.

    5. Market and Thought Leadership

    • Create compelling thought leadership on the future of CX, AI-driven servicing, personalized banking, and connected customer journeys.
    • Present at industry forums and executive briefings, shaping brand perception in the market.
    • Develop frameworks, accelerators, and methodologies that differentiate our CX practice.

    6. Partner Ecosystem Leadership

    • Leverage strategic relationships with Salesforce, Microsoft, Adobe, Pega, and key fintech/AI partners.
    • Shape co-innovation initiatives and joint go-to-market (GTM) strategies.
    • Stay ahead of platform roadmaps, competitive dynamics, and new capabilities.

    Requirements

    Required Qualifications:

    Education

    • Bachelor’s degree (required): Computer Science, Information Systems, Engineering, Business, Finance, Marketing, or a related field.
    • Master’s degree (strongly preferred): MBA (strategy/finance/marketing), MS in Information Systems / Computer Science / Data & Analytics, or similar.
    • Executive education (nice to have): Customer Experience leadership, digital transformation, or financial services leadership programs.
    • Strong plus though not required: platform certifications aligned to the ecosystems referenced in the role, e.g., Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega (architecture/solution consultant tracks).

    Experience

    • 20+ years leading digital transformation programs in CX, CRM, customer service, marketing, or customer operations.
    • Proven track record leading large, multi-million-dollar technology-enabled CX deals from qualification through close.
    • Deep familiarity with enterprise CX stacks including Salesforce, Microsoft Dynamics 365, Adobe Experience Cloud, and Pega.
    • Extensive financial services industry expertise (banking, wealth management, insurance, payments, cards, capital markets).

    Strategic Leadership Skills

    • Executive-level presence and consultative influence.
    • Ability to build and defend multi-year CX transformation strategies and business cases.
    • Skill in leading cross-functional teams across strategy, technology, delivery, and partner organizations.

    Technical and Domain Skills

    • Strong understanding of:
      • CRM and sales transformation
      • Contact center modernization
      • Marketing automation
      • Customer data platforms (CDPs), analytics, and AI
      • Workflow automation and customer operations
      • Knowledge of regulatory and customer lifecycle complexities specific to financial services.

    Preferred Qualifications:

    • Experience in top-tier consulting or system integration firms.
    • Strong understanding of AI/ML, Generative AI (GenAI), and automation applied to customer experience.

    Benefits

    This position comes with competitive compensation and benefits package:

    1. Competitive salary and performance-based bonuses
    2. Comprehensive benefits package
    3. Home Office model
    4. Career development and training opportunities
    5. Flexible work arrangements (remote and/or office-based)
    6. Dynamic and inclusive work culture within a globally known group
    7. Private Health Insurance
    8. Retirement Benefits
    9. Paid Time Off
    10. Training & Development
    11. *Note: Benefits differ based on employee level

    About Capgemini

    Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2024.

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