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What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What is it like to work at Avnet?

Avnet is a global technology distributor that values innovation, collaboration, and customer satisfaction, fostering a dynamic and supportive work environment.

The company operates through a decentralized structure, allowing its regional teams to make decisions and adapt to local market needs, while also providing opportunities for professional growth and development through training programs and mentorship.

Working at Avnet may appeal to individuals who are passionate about technology, enjoy working in a fast-paced and ever-changing industry, and are motivated by the opportunity to contribute to the company's mission of connecting technology solutions to customers around the world.
Infographic showing various Technical Support Engineer job openings at Avnet in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, 27% Hybrid, and 6% Remote job distribution.
Business Development Manager, IP&E Power

Business Development Manager, IP&E Power

Avnet

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Avnet rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

203rd of 331 rated retail wholesalers


Job description

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary

Identifies opportunities for business expansion in support of the sales strategy, with a focus on IP&E power supply and power management solutions. Develops and maintains productive relationships with customer technical and supplier stakeholders by providing technically credible power solutions for defined area of responsibility to support revenue growth and business objectives.

Territory: West Coast

Principal Responsibilities

· Supports the execution of IPE growth plans by engaging customer engineering and procurement teams to influence specifications, design-ins, and product adoption.

· Identifies and develops opportunity demand for power products through technical discovery and solution alignment.

· Acts as a technical resource and subject matter contributor for assigned IP&E power products, including AC/DC and DC/DC power supplies, power conversion, and power distribution solutions.

· Works closely with account managers, field applications engineers, and suppliers to position solutions that meet customer performance, reliability, and cost requirements.

· Analyzes program and account performance related to power solutions, providing feedback on success factors, gaps, and emerging growth opportunities.

· Maintains working knowledge of power technologies, competitors, and market trends, with the ability to articulate differentiation and tradeoffs at a solution level.

· Helps establish and maintain effective working relationships with supplier field teams, including sales and applications engineering.

· Other duties as assigned.

Job Level Specifications

· Demonstrates solid technical and business understanding of power supply and power management solutions and how customers deploy them in real-world applications.

· Manages moderate-to-high complexity across accounts and opportunities, requiring structured problem solving and sound technical judgment, with guidance from senior peers as needed.

· Supports negotiations and opportunity strategy for mid-to-large opportunities.

· Recognized internally and externally as a capable technical business partner, able to earn credibility with customer engineers while advancing commercial objectives.

· Contributes to team success and may mentor colleagues on products, tools, or selling motion.

Work Experience

· Minimum experience required is typically 5+ years with bachelor's or equivalent

Education and Certification(s)

· Bachelors degree in Electrical/Electronic Engineering or equivalent experience from which comparable knowledge and job skills can be obtained.

#LI-AMER

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

  • Generous Paid Time Off
  • 401K and Pension Plan
  • Paid Holidays
  • Family Support (Paid Leave, Surrogacy, Adoption)
  • Medical, Dental, Vision, and Life Insurance
  • Long-term and Short-term Disability Insurance
  • Health Savings Account / Flexible Spending Account
  • Education Assistance
  • Employee Development Resources
  • Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.