60 Avnet Customer Service Jobs Hiring Near You

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary:

Performs a variety of tasks associated with the set up and maintenance of customer sales tax exemption documents. Ensures documents meet compliance requirements. Researches and resolves tax disputes.

Principal Responsibilities:

• Respond to high volume of customer email requests in group mailbox. Process new account set ups, tax adjustment requests and updates to existing accounts. Review, research, and execute appropriate action.
• Investigates and resolves customer invoice tax disputes to facilitate payment from, or issuance of tax adjustment to customer.
• Updates and maintains records and files related to sales tax exemptions to comply with jurisdiction requirements. Documents must be audit ready.
• Monitor customer orders to ensure appropriate tax rates are applied
• Provide information and assistance to internal and external customers related to tax policies and jurisdictional rules
• Monitors and updates customer orders as necessary to ensure appropriate tax status
• Obtains, reviews and approves sales tax exemption documentation from external customers
• Maintains and updates electronic and/or hard copy sales tax documents into database and imaging system in a timely and accurate manner.
• Other duties as assigned.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Experience with customer sales tax exemptions
• Experience operating ERP systems and Microsoft Office Suite
• Familiarity with AS400, SAP, and Vertex systems a plus
• Excellent customer service skills
• Position requires verbal and written communication with external customers and collaboration with internal contacts
• Knowledge of file and records management and basic mathematical calculations is preferred
• Experience conducting research to determine appropriate tax rates, rules, and regulations

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.