Customer Service Clerk

Eviction Clerk and Court Service Clerk

Legal Process Clerk- entry level

Position Summary:
While adhering to department and company policies, the position requires the ability to provide general back office functions commonly found in a legal setting – typing, emails, data entry, database and web-based navigation, while assuring the timely receipt and filing of legal documents with the court system. We work in a team production environment. We will provide training, no experience necessary. We are looking for people from all walks of life that are intelligent, loyal, and possess a high work ethic. We want people that will buy into our culture and help us make a difference!

Essential Duties and Responsibilities:

• Update status of service in the field in Case Management System and establish work priorities by pulling electronic reports for counties and/or contracted field agents assigned
• Communicate with contracted field agents daily either verbally or via email to obtain current status of service in the field
• Follow up to ensure documents are served within required timeframes established by clients, courts and/or performance metrics
• Add case notes to Case Management System regarding communication with contracted field agents, learn and apply client and county specific requirements to daily work production
• Become familiar with rules of Civil Procedure
• Provide effective communication daily with clients, vendors and co-workers in a professional, courteous manner in person, telephonically or electronically
• Send documents to contracted field agents or the appropriate internal team, Open mail/cases and send out as required
• Review new cases data entry for accuracy
• Meet or exceed Key Performance Standards regarding: timeliness of case status, case notes and obtaining status of service in the field to move cases to next phase of service
• Expedite resolution of errors made by contracted field agents on submitted affidavits
• Develop understanding of court dockets
• Performs other duties as required

Minimum Qualifications (Education, Experience, Skills):

• High school diploma or equivalent
• Professional communication skills, written and verbal
• Microsoft Office Suite experience (Outlook, Excel, Word)
• Ability to understand departmental operations and procedures