Pharmacy Technician - Customer Service

Overview:

PharmScript is one of the nation’s leading pharmacies, partnering with long-term and post- acute care facilities to supply medications to thousands of residents and patients. When you join the PharmScript family, you join the ranks of more than 2,000 dedicated people across the country who help to get safe, accurate, and timely medication to those who need it most.

Job Summary:

We’re looking for a Customer Service Pharmacy Technician to join our PharmScript team within our Customer Service department. In this role, you’ll be responsible for triaging incoming calls from nursing facilities to process and coordinate for patient care. The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.

Responsibilities:

• Triaging of incoming phone calls from nursing facilities
• Processing of verbal requests for medication
• Providing status or confirmation of medication delivery
• Troubleshooting
• Outgoing clarifications of medication orders and patient demographic data
• Coordination of incoming Medication Orders both via fax and by electronic interface

Qualifications:

• High school diploma or GED required
• Must be a registered pharmacy technician in the applicable state
• Previous customer service experience preferred
• 1 year or more long-term care, retail pharmacy, or hospital pharmacy experience preferred
• Knowledge of Brand Name/Generic medications
• Moderate to advanced computer skills required
• Framework/DocuTrack knowledge a plus
• Ability to work independently in a team environment

 

Physical Demands and Work Environment:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and/or move up to 25 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

Knowledge, Skills, and Abilities:

• Strong problem-solving skills
• Effective communicator
• Quick and independent learner
• Availability to work overtime, holidays, and weekends as needed

We Offer:

PharmScript offers a robust suite of benefits to support employees and their families.

Health and Wellness Benefits

• Medical, Prescription Drug, Dental, and Vision coverage for you and your eligible dependents
• Maternity care program and infertility services
• Tax-favored Health Savings Accounts, Healthcare, and Dependent Care Flexible Spending Accounts
• EAP Assistance Program with 24/7 access to free counseling, legal guidance, and financial resources

Paid Time Off and Holidays

• 15 PTO days annually and 6 paid/floating holidays

Retirement Planning

• 401(k) retirement planning with company match

Commuter Benefits

• Transit/Parking Spending Account

Voluntary Benefits

• Employee Life and Accidental Death & Dismemberment, Short/Long-term Disability, Critical Illness, Accident, and Hospital Indemnity plans are available for you and eligible dependents

Other Perks and Benefits

• Legal & Identity Theft Protection Programs
• Employee Discounts: Instant savings on hundreds of products and services
• Pet Insurance
• Employee Support Program to eligible employees in times of urgent need

Pay Transparency:

To reinforce our commitment to fair and equal pay transparency, PharmScript’s compensation is based on multiple non-discriminatory, individualized factors including but not limited to experience, job-related knowledge, education, skills, and office/market location.

EEO Statement:

PharmScript is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.

EO/Minorities/Females/Disabled/Veterans

Min:USD $17.00/Hr.Max:USD $19.00/Hr.