Delivery Service Technician II with Goodman Networks - Las Vegas, NV supporting Amazon

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Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide "white glove," last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:

A Delivery Service Technician II is a moreexperienced or skilled DST I.  A DST II isresponsible for the delivery and assembly of, among other things, consumer andoffice products such as furniture, backyard playsets, appliances, grills, TVmounts, exercise and other products or equipment (Products) at customershomes or businesses while delivering the ultimate customer service (whiteglove) experience.  The Products a DSTII delivers and assembles may be more complex or advanced than what a DST I handles.  The DST II is responsible for beingcustomer-facing and ensuring the customers overall satisfaction with thedelivery and assembly. 

Essential and Primary Functions:

• Drive a delivery truck, cargo or sprinter van, and follow a time schedule.
• Ability to manage and record inventory movements within a warehouse setting.
• Safely load and unload the delivery vehicle with a dolly or hand truck and use blankets or packing to prevent damage to the Product, delivery vehicle, or customers home. 
• Unbox and assemble a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings.
• Takeprecise measurements to ensure accurate fit of Products in the customers home.
• Collect proof of delivery, printed or digital signatures from the customer on required forms.
• Collect non-cash payments from customers, if applicable, via payment application.
• Accurately and thoroughly complete required printed or digital logs and reports.
• Keepa clean and tidy work area at the customers home, including wearing bootiesinside the home, post-assembly removal of packing materials and debris from thecustomers home.
• Mustbe able to meet the required physical demands listed below, including but notlimited to, lifting and moving up to 50-200 pounds on a regular basis with thehelp of a lifting partner or a dolly. 
• Responsiblefor serving as the customers primary point-of-contact during delivery and assemblyand ensuring the customer experience is second-to-none.

Other Functions:

• Communicatewell with customers, employees, and various company departments.
• Mustbe team-oriented and work well with others.
• Mustbe able to work with minimal supervision and in accordance with all safety standards.
• Needs to be self-motivated.
• Abilityto use reason and judgment to solve any problems or issues that may arise.
• Mustmaintain superior customer service, professionalism and a positive attitude toensure the highest level of customer satisfaction. 
• Inspectdelivery vehicle pre- and post-service trips to ensure it is clean and organizedand monitor its maintenance and repair in accordance with company policy.
• Meetall company and industry safety requirements.
• Placeorders for supplies.
• Performs other job-related duties as required bybusiness needs.

Goodman Networks considers applicants for all positionswithout regard to race, color, religion, creed, gender, national origin, age,disability, genetic information, marital or veteran status, or any otherlegally protected status. 

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Minimum Job Requirements:

• At least 21 years of age and legally able to work in the United States.
• 1-year experience in similar white glovecustomer service functions.

Certificates, Licenses, Registrationand Requirements:

• Mustpossess a valid drivers license.
• Must possess appropriate licenses such as lowvoltage, HVAC, plumbing, as well as other required licensing depending on theProduct being installed.

Goodman Networks is a leading field services company with 2,200 network and electronics technicians, serving customers across the nation. Our team is made up of highly skilled Tower Hands, Cell Technicians, and commercial and residential technicians. We provide "white glove,"​ last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.