Mail Room Team Lead-21675OF

Exela Technologies

Columbus, OH

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

Daily tasks include, but are not limited to:
• Management of print/copy/imaging projects, mail/courier services, supply services and intermittent reception and hospitality back up.
• Process mail, deliver mail, scan in/out packages and deliver mail/packages.
• Coordinate work for Customer Service Associates
• Run mail meter and inserter equipment
• Handle time-off requests and day-to-day processes of the team
• Help resolve employee and customer concerns/issues
• Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews
• Lift large bundles of mail and make mail deliveries
• Handle time-sensitive material
• Perform duties and special requests as assigned by management
• Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel
• Ensure operating and quality standards are met based on service objectives
• Maintain accuracy of required reports, logs and measurements
• Ensure the highest levels of customer care
• Ensure adherence to business guidelines, safety & security procedures
• Responsible for all aspects of equipment; make appropriate equipment recommendations
• Provide constructive feedback and recognition to team
• Support financial results by minimizing site waste and rework

Required Qualifications:
• Experience coordinating/deploying work to employees required
• Minimum of 1-year customer service related experience required
• Ability to resolve employee and customer concerns/issues
• Ability to communicate both verbally and written with customers and company personnel
• High school diploma or equivalent (GED) required
• Ability to effectively work individually or in a team environment
• Ability to handle multiple projects simultaneously
• Strong organizational and administrative skills required
• Computer proficiency in email environments, MS Word/Excel
• Heavy Lifting
• Ability to adhere and administer companies policies and procedures
• Standing for long periods of time
• Significant walking
• Willingness to work overtime if needed

Preferred Qualification:
• Post office, Mail or previous Shipping/Receiving experience

Company Description

About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and over 22,000 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Why Exela?
A global, public company (Nasdaq: XELA), the people behind Exela are as important as the company itself. Our team’s extensive experience across multiple industry verticals give us a better sense of our clients' needs. That begins with teams comprised of individuals from diverse backgrounds with different perspectives.
Join our global team as we create advancements in business process automation solutions that impact our client’s mission-critical operations across the industries they serve. The diversity of our workforce and their inspiring ideas resonate throughout all that we do – don’t just read about digital transformation, be part of the revolution!

Why Work Here?

As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries.

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 16,500 employees operating in 21 countries. For more details please visit http://www.exelatech.com/