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Operations Support Manager

What Is an Operations Support Manager and How to Become One

By ZipRecruiter Marketplace Research Team

Operations Support Manager

Table of Contents

What Is an Operations Support Manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

How to Become an Operations Support Manager

The minimum qualifications for an Operations Support Manager are generally a bachelor’s degree in operations management, business administration, or related field and prior managerial experience. You can find Operations Support Manager job openings in virtually all industries, including internet technology, finance, energy, healthcare, personal development, retail, hospitality, engineering, architecture, and oil and gas. Several of the duties of an Operational Support Manager involve leadership and managerial abilities, such as supervising operational support employees and overseeing execution of products. Consider finding positions that will help you to develop project management skills as you prepare for a career as an Operations Support Manager. Other required skills include, effective verbal and written communication, data analysis, technical acumen, project management, customer service, and process improvement.

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