What Is a Computer Assistant and How to Become One

By ZipRecruiter Marketplace Research Team

A computer assistant uses their technical and communication skills to help people troubleshoot problems with their computers. Sometimes referred to as technical support or customer support staff, computer assistants know about computers and the software they run. Their primary job duties include listening to customers describe the problems they are having and then walking them through a series of steps to get any issues resolved. Depending on the company you work for, you may also assist employees with their computer setups and help develop training guides. Some computer assistants work in call centers while others communicate exclusively through online chat or email. The minimum educational qualifications for this career include a high school diploma or G.E.D. certificate, although some employers may prefer you to have an associate degree in computer science and previous experience in a similar role.

The primary qualifications for getting a job as a computer assistant are a high school diploma and some experience with computer systems. Most employers prefer applicants who have an associate degree in a related field or who have completed a vocational training program, so consider pursuing one of these if you want to stand out from other applicants. This could be the first job in a longer career, so if you eventually want to work in more senior positions, research those jobs to determine whether or not it makes sense to continue your education and get a bachelor's degree. This is not always necessary because experience is paramount in the technology industry, but it could help you qualify for other positions. Helpful traits for this job include interpersonal skills and troubleshooting skills.