$143K - $189K/yr
Full-time
Re-posted 21 days ago
Job description
Job Type : Full-Time / Direct Hire with WinWire
Job Description :
We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
Skills Preferred:
Why Join WinWire: Your Path to Professional Excellence in the Age of AI
As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:
Job Description :
We are hiring a Senior Software Engineer to build and own automation that scales our support experience-turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
- Design, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support tickets
- Build integrations and services such as Slack → Jira automation, routing, triage workflows, and lifecycle synchronization
- Implement agentic workflows for automated context collection, triage, summarization, and next-step recommendations
- Build robust APIs, event-driven pipelines, and automation frameworks with strong operational readiness
- Add and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliability
- Deliver end-to-end production systems with high quality, maintainability, and operational resilience; Collaborate with internal teams through documentation, demos, and status updates; iterate rapidly based on feedback
- Ability to collaborate across engineering, operations, and support teams; Adaptability to fast-paced iterative environments; Strong communication skills-ability to explain technical concepts clearly; Proactive, ownership-driven mindset with high accountability
- Advanced LangGraph / LangChain patterns; RAG optimization, Prompt evaluation frameworks, guardrails
- Additional integrations (ServiceNow, Zendesk, etc.); Internal tooling, workflows, and automation ecosystem
- Cloud-native optimizations (metrics pipelines, distributed tracing, event orchestration)
- Extended Jira workflow customization and integrations
Skills Preferred:
- 5+ years of hands-on software engineering experience with production system development
- 5+ years of coding experience in Java, Python, or Go; experience in building and shipping production-grade automation services
- 5+ years of Experience in API development experience (REST/gRPC, versioning, authentication/authorization, documentation)
- 5+ years of Experience with event-driven architectures (EDA), retries/idempotency, rate limiting, and error handling
- 5 years of experience or strong practical knowledge/interest in agentic workflows using tools/frameworks such as - LangGraph, LangChain, Orchestration frameworks, RAG patterns and Evaluation/guardrails
- Experience developing integrations (e.g., Slack → Jira, lifecycle sync, enrichment); Good understanding of system architecture, scalability, service boundaries, and data flows
- Bachelor's or Master's degree in Computer Science, Engineering, or related technical discipline
Why Join WinWire: Your Path to Professional Excellence in the Age of AI
As an Employer of Choice, WinWire offers an exceptional workplace culture, industry recognition, and an unwavering commitment to employee growth. Here is why top talent chooses us:
- AI-First. Globally Recognized: Honored at the World Economic Forum in Davos for our pioneering "Agentic AI @ Scale" work, cementing our position as a forward-thinking, AI-first services firm shaping the future of enterprise technology. Read Press Release
- Microsoft Gold Standard: A 6x Microsoft Global Partner of the Year Winner/Finalist - reflecting our consistent delivery of industry-leading solutions and our deep, trusted partnership with Microsoft. Learn more about our MSFT relationship
- Joining the NTT DATA Family: WinWire (Part of NTT DATA), a $30 billion global leader in AI, digital business, and technology services. This means greater career stability, broader client exposure, and access to a vast landscape of opportunities across a truly global organization. Read Press Release
- Award-Winning Culture: Certified as a Best Place to Work® four times, our workplace culture is not just a talking point - it is a proven, recognized commitment to creating an environment where people genuinely thrive. Watch video
- People-First Environment: With a strong 4.0 Glassdoor rating , our employees speak for themselves. We prioritize wellbeing, inclusivity, and a culture of respect at every level of the organization.
- Invest in Your Growth: From continuous learning programs to structured career development pathways, we equip our team with the skills, tools, and opportunities needed to grow and lead in the age of AI.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Senior Software Engineer?
A: To succeed as a Senior Software Engineer, key technical skills include expertise in programming languages such as Java, Python, or C++, as well as proficiency in software development methodologies like Agile and DevOps. Additionally, strong problem-solving skills, experience with cloud platforms like AWS or Azure, and knowledge of database management systems are highly valued. Soft skills like effective communication, leadership, and collaboration, along with traits like adaptability, continuous learning, and a customer-centric mindset, are also essential for success in this role.\n\nSummary: These technical and soft skills enable Senior Software Engineers to design, develop, and deliver high-quality software solutions, lead cross-functional teams, and drive innovation, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Senior Software Engineer?
A: A Senior Software Engineer's typical career progression involves starting as a Junior Software Engineer, progressing to a Mid-Level Software Engineer, and then to a Senior Software Engineer, with each role requiring increased technical expertise and leadership responsibilities. Key opportunities for skill development and growth include mastering programming languages, frameworks, and technologies, as well as developing leadership, communication, and project management skills through mentorship, team lead roles, or specialized certifications. Long-term career prospects for Senior Software Engineers may include technical leadership positions, such as Technical Program Manager or Engineering Manager, or transitioning into related fields like Product Management or Data Science.
