Crew Member - 1155 Reading Rd

Paramount to success is delighting Restaurant Guests; then following restaurant basics in understanding and adhering to food safety and sanitation procedures, abiding by guest and employee safety and security policies. Follow all company standards and policies including but not limited to preparing and producing quality food with speed and accuracy, personal conduct, safety and security policies.

ACCOUNTABILITY SCOPE:

The position's incumbent has a significant effect on customer loyalty. In addition, each restaurant crew member is accountable for their impact on expense of doing business, such as absenteeism and appropriate use of resources.

RESPONSIBILITIES:

• Food Preparation – preparing raw ingredients for menu item production
• Menu Item Production – preparing menu items for orders
• Guest Assistance – Dining room/lot, dining room cashier, drive-thru cashier & drive-thru outside order taker (if available)
• Daily Operation – Receiving and storage, preventative maintenance, opening & closing procedures

DEPENDABILITY
As a member of a team, it is necessary that all crew members arrive at work on time for their scheduled shift. Absences must be held to a minimum and all "call-off" procedures must be strictly followed.

CUSTOMER RELATIONS
All crew members must understand and demonstrate good "people skills" in dealing with customers. Prompt, friendly, courteous service, delivered with a pleasant attitude is essential. The Service Excellence Promise must be delivered to each and every customer.

COOPERATION
All crew members must have a "teamwork" attitude and be able to contribute to the efficient operation of the shift. Positive working relationships among the entire restaurant team are a must.

PERSONAL APPEARANCE
Each crew member is expected to present a neat, well-groomed appearance at all times. This includes strict adherence to the dress code policy.

ENVIRONMENTAL CONDITIONS
The fast pace within our restaurants and the need to meet requests from the public, requires all crew members to be able to handle stressful situations while maintaining a calm, pleasant attitude and efficient working pace.

EMPLOYMENT STANDARDS:

AGE REQUIREMENT
All employees must be at least 16 years of age and possess all documents and permits required by state and federal law.

EDUCATION/EXPERIENCE
Previous restaurant experience is helpful but not required; or an equivalent combination of education and experience, basic Math and Reading skills.

OTHER
All positions require long periods of standing without a break. Lifting and reach requirements are listed on each positional accountability below.