About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US
$14.75 - $18.50/hr
Other
Posted 21 days ago
Walgreens rating
5.5
Based on 2,084 frontline employees who took The Breakroom Quiz
87th of 97 rated pharmacies
Job description
Job Objectives
Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations.
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Models and delivers a distinctive and delightful customer experience.
Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.
Job Responsibilities/Tasks
Customer Experience
Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations.
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Models and delivers a distinctive and delightful customer experience.
Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist.
Job Responsibilities/Tasks
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Develops strong relationships with customers.
- Learn from store and pharmacy team members, field leadership, team members and customers/patients
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
- Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
- Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Complete required training
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Pharmacist Intern?
A: To succeed as a Pharmacist Intern, one must possess strong technical skills such as proficiency in pharmacy software and systems, knowledge of pharmacology and pharmaceutical sciences, and the ability to accurately interpret and apply medication orders. Additionally, soft skills like effective communication, teamwork, and problem-solving are crucial for interacting with patients, healthcare professionals, and colleagues, as well as navigating complex clinical scenarios. By combining these technical and soft skills, a Pharmacist Intern can develop a strong foundation for a successful career in pharmacy practice and set themselves up for future leadership roles or specialized practice areas.
Q: What is the career path for a Pharmacist Intern?
A: A Pharmacist Intern typically progresses through a career path that begins with entry-level roles such as a Pharmacy Technician or Assistant, followed by mid-level positions like a Staff Pharmacist or Clinical Pharmacist, and eventually senior roles like a Pharmacy Manager or Clinical Specialist. Throughout their career, Pharmacist Interns can develop skills in patient counseling, medication therapy management, and leadership, as well as opportunities to pursue specialized certifications in areas like oncology or pediatrics. Long-term, they may pursue leadership roles in pharmacy management, academia, or research, or transition into related fields like pharmaceutical sales or medical writing.
