Server - Tierra Del Sol

Within the spirit of "Making People's Dreams Come True", responsibilities of this position include serving meals and beverages to patrons in the dining establishment as well as maintaining a clean and sanitary environment for the guests while delivering Raving Fans customer service to both internal and external customers. This position may also be required to work banquet/catering events.

Responsibilities:

• Present menu, answer questions, and make suggestions regarding food and service.
• Service assigned tables, take food order and relay to kitchen and bar, bus tables, run food, complete side work, and providing table/station maintenance.
• Demonstrate knowledge of table/station numbers.
• Set up and breaking down of side stations.
• Cleaning and sweeping floors.
• Working in a fast-paced environment.
• Display a friendly attitude toward guests.
• Demonstrate exceptional product knowledge.
• Upsell specialty drinks and featuring food items.
• Take correct food and drink orders and inputting through POS system.
• Answer all guest questions accurately.
• Check ID's properly.
• Demonstrate food safety & responsible alcohol service.
• Serve courses from kitchen and service bars.
• Observe diners to respond to any additional requests.
• Total bill, accept payment, process credit card and/or make change.
• Perform food & beverage services as determined by establishment's size and practices.
• Clear and reset tables at conclusion of each course.
• Bring all dirty wares to kitchen/dish area for cleaning.
• Mop up accidental spills or sweep up an area needed for immediate seating.

• Working in a fast-paced environment.

• Resolve customer complaints promptly and according to company guidelines.

• Master service skills such as guest service focus, food assembly knowledge, stay's organized, follows service standards.
• Deliver at a high performance, holding themselves accountable through effective coaching and strong follow-through skills.
• Understand and execute an action plan to achieve goals.

Side Work: This is not intended to be an exclusive list. Other duties may be assigned. Return all dishes to the kitchen/dish area for cleaning.

• Empty and clean coffee pots, coffee makers, and tea machines.
• Clean and empty dump sink and spray with cleaning/sanitizing solution.
• Stock beverage station with tea bags, beverage and dinner napkins, coffee spoons, coffee cups, glasses, to go boxes, straws and coasters.
• Clean and organize all shelves and wipe underneath equipment on shelves.
• Cover lemons and creamers and place in kitchen refrigerator.
• Empty all trash in the work area.
• Clean lids and tops of condiment bottles around the lids.
• Clean soda machine, pull all nozzles and soak overnight in soda water, clean pull out tray and grate.
• Empty bucket in grate by garbage dumpsters.
• Clean shelf and underneath all equipment.
• Remove debris from strainer and sink and clean and spray using a cleaning/sanitizing solution.
• Sweep the floor and mop with clean water and cleaning/sanitizing solution.
• Cut lemons and/or other garnishes.
• Push chairs in at all tables, including patios.
• Fill all condiment containers (salt, pepper, sugar, etc.)
• Clean and replace all ashtrays.
• Clean all service trays.

• Roll silverware in napkins.

Educational/Experience Requirements:

• High School Diploma or General Education Degree (GED).
• Minimum of two (2) years of experience in high volume environment.
• Must obtain Food Handler's Certification.
• Must obtain a Responsible Alcohol Service Certification.
• Must be 18 years of age.