Host(ess) - Tierra Del Sol

Within the spirit of "Making People's Dreams Come True", responsibilities of this position include coordinating the dining room personnel, scheduling reservations, seating guests, and maintaining a clean and sanitary environment for the guests while delivering Raving Fans customer service to both internal and external customers.

Responsibilities:

• Answer the phone with the proper greeting.
• Schedule dining reservations and arrange parties or special services for diners.
• Use paging systems/waiting lists accurately.
• Provide accurate wait time quotes.
• Greet guests, escort to tables, and provide menus.
• Seat guests according to an assigned seating plan or rotation.
• Coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspect dining room serving stations for neatness and cleanliness.
• Replenish linens and other dining room supplies for tables and serving stations.
• Prepare beverages and expedite food orders.
• Create a positive experience at the front door.
• Bus and sanitize tables as needed.
• Open doors, where applicable.
• Welcome and thank guests.
• Answer questions - accurately and politely.
• Maintain a clean and organized waiting area.
• Direct guests to areas & restrooms.
• Assemble to-go orders if needed.
• Provide restaurant information as needed.
• Monitor restaurant atmosphere.
• Complete restroom checks as needed.
• Assist other employees as needed.
• Perform all opening, running, and closing duties.
• Master service skills such as guest service focus, position knowledge, stay's organized, follows service standards.
• Deliver at a high performance, holding themselves accountable through effective coaching and strong follow-through skills.
• Understand and execute an action plan to achieve goals.