IT Support Specialist I

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians. Fourteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics.  If you need special accommodation for the application process, please contact Human Resources.  Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

Provides telephone support for helpdesk and all associated processes.  Provides tier one IT support for hardware and software applications.   Utilizes help desk software to keep an accurate account of all incoming calls.  Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority.  Maintains the proper skills necessary to interface with a variety of users regarding specific problems.  Advises the Director/Manager of any issues that may affect the Information Services department.

Required qualifications:

1. Work experience in help desk activities using a help desk software application.
2. Knowledge of E-Mail system fundamentals.
3. Understanding of network concepts (TCP/IP, MS/NT)
4. Familiar with Internet and WEB browser concepts.
5. High School Diploma required for all new hires starting 4/1/14.

Preferred qualifications:

1. A+ certification preferred.
2. 0-2 years related work experience and customer service experience preferred.
3. Knowledge of Outlook, MS Office and Active Directory preferred

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law:https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.50 to $26.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.