Implementation Specialist
- Full-Time
McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more information, visitwww.mckesson.com.
Position Summary
We are seeking an Implementation Specialist in RSS (Retail Support Solutions/Community Health Pharmacy). Applicants must be located in the Dallas/Fort Worth, Texas area with the ability to work from home and commute into the Irving, Texas office as needed.
The Implementation Specialist contributes to the overall success of the implementation of all new customer onboardings for both small, independent pharmacies as well as large regional and national chain pharmacies. This includes direct communication with the Sales team and new McKesson customers. The position will work with a strong team and is expected to implement approximately 200 new customers a year. The Implementation Specialist's role is to ensure that the customer's initial experiences are acknowledged as the best in class.
Key Responsibilities
Responsible for the analysis and end-to-end implementation of new customers
Communicates directly with the Sales team on a daily basis to ensure all aspects of customer setups are accurately completed
Will ensure all SLAs are met by all internal partners to release an account in a timely manner
Monitors customer satisfaction with new implementations and ensures performance exceeds customer expectations
Track quality metrics to ensure that implementations are completed at the expected high standard
Create and follow established processes and template guidelines that ensure implementation initiatives proceed according to established best practices
Effectively communicate product, price, promotion, and procedure information to customers and the Sales team
Interfaces with all areas affected by the implementation which may include customers and other McKesson departments (Sales, DC Operations, Credit, Regulatory, Pricing)
Oversees/coordinates all aspects of implementation and serves as project lead between customers and various internal and external resources
Assess implementation issues and develops resolutions to meet productivity, quality, and customer satisfaction goals
Develops detailed implementation plans and status reports
Offboard customers who no longer wish to remain a part of McKesson
Track Health Mart contracting for both new and existing customers
Minimum Qualifications
Typically a minimum of 0 to 2 years of relevant experience.
Critical Skills
2 years of experience in project management, sales support, operations, or administration.
Strong interpersonal, oral, and written communication, project management, and business acumen.
Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project, and Outlook.
Pharmaceutical industry experience a plus
Smartsheet, Tableau, SQL, MS Access knowledge a plus
A high degree of self-motivation and ability to work independently in a high-stress, fast-paced, quality-oriented environment
Strong organizational skills and ability to manage multiple implementations at one time
Positive, professional demeanor and presentation in all internal and external interactions
Strong attention to quality, detail, and confidentiality
Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
Ability to manage effective meetings; keeping them on track, focused, and encourage active participation
A fast learner with an innovative and positive approach
Education
Degree or equivalent experience
Must be authorized to work in the US. Sponsorship is not available for this position.
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities, and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Address
PSS World Medical
Dallas, TXIndustry
Technology
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