$14.25 - $17.75/hr
Full-time
Posted 27 days ago
Job description
Shift Lead Position
As a Shift Lead at NRG Adventure Park, you are a key part of our leadership team-helping to ensure each shift runs smoothly, safely, and with maximum fun. You'll supervise staff, provide excellent guest service, and take on important responsibilities like opening and closing the park. Your leadership, reliability, and attention to detail make every guest's visit a memorable one.
Essential Job Functions
- Supervise and support team members during your shift, ensuring high standards of guest service and safety
- Open and close the park, following all procedures for facility setup, shutdown, and security
- Count tills, reconcile cash drawers, and ensure accurate cash handling practices
- Assist with training new team members and provide ongoing coaching to staff
- Handle guest questions, concerns, and escalations with professionalism and positivity
- Monitor park activity areas, ensuring all rules and safety protocols are followed
- Perform routine inspections of the facility and report maintenance or safety issues
- Complete shift paperwork and communicate shift updates to management
- Assist with scheduling, break management, and shift coverage as needed
- Support front desk, café, and activity areas as required
- Maintain a clean, organized, and energetic environment for guests and staff
- Additional responsibilities as assigned
Requirements:
Qualifications
- Must be at least 18 years old
- Previous experience in a supervisory or leadership role preferred
- Cash handling experience strongly preferred
- Excellent communication and customer service skills
- Strong organizational skills and attention to detail
- Ability to lead a team in a fast-paced, high-energy environment
- Reliable, responsible, and able to work independently
- Ability to stand and walk for extended periods (up to 8-10 hours per shift).
- Ability to lift and carry up to 25-50 pounds.
- Frequent bending, reaching, and repetitive movements in a fast-paced environment.
- Ability to work in varying conditions, including heat, cold, and noise.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Additional Info:
NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Shift Leader?
A: To succeed as a Shift Leader, key technical skills include proficiency in time management, conflict resolution, and problem-solving, as well as knowledge of relevant industry regulations and safety protocols. Essential soft skills include strong communication and interpersonal skills, adaptability, and the ability to motivate and lead a team, with a focus on fostering a positive and productive work environment. By possessing these technical and soft skills, a Shift Leader can effectively manage day-to-day operations, resolve issues efficiently, and drive team performance, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Shift Leader?
A: A Shift Leader typically progresses through a career path that starts with entry-level roles such as Team Member or Crew Leader, where they gain hands-on experience and develop leadership skills. As they advance to mid-level roles like Assistant Shift Leader or Operations Coordinator, they take on more responsibilities, such as scheduling, training, and performance management, while continuing to develop their leadership and problem-solving skills. Ultimately, senior roles like Shift Manager or Department Head offer opportunities for strategic planning, team leadership, and career specialization, setting the stage for long-term career prospects in management, operations, or human resources.
