Rooftop Restaurant/Bar General Manager

Job Snapshot

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

We are a FORTUNE '100 Best Companies To Work For' and PEOPLE's 2022 100 Companies That Care

We offer competitive benefits for medical, dental and vision plans along with short term/long term disability, life insurance, Talkspace virtual mental health support, pet insurance, hotel and restaurant discounts, fitness gym discount, and backup daycare/elder care discounts.

Rooftop General Manager Job Description:

Kimpton Hotel Palomar Phoenix, located in the heart of the Downtown Phoenix's entertainment district within CityScape, is searching for a Rooftop Bar General Manager to lead the opening of our new concept. The Rooftop Bar boasts a kicked up scene centered around high design, great views, a thoughtfully crafted beverage program that's primary emphasis will be cocktails and spirits with a well curated food menu that is composed around poolside dining during the day and creative dishes designed for sharing in the evening. The outdoor venue overlooks the Footprint Center (home to the Phoenix Suns and a top concert venue), and will set the tone for the best rooftop experience in Phoenix.

The Kimpton Phoenix Palomar has 242 guest rooms, 15,000 square feet of flexible event space, roof top pool adjacent to the bar and Blue Hound Kitchen and Cocktails. At Kimpton, our mission is to be the Best Loved Hotel Restaurant Company! So regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guests and employees.

What you get to do:

• Oversee all front of house operations of the rooftop bar
• Execute outlet programming and activations with musical performers and other third party entertainment
• • Ensure restaurant guests are treated with friendly and professional service, excellent food and drinks, value, and consistency of execution in an attractive, well-maintained atmosphere
  • Work with our sales and marketing team to develop a constantly evolving marketing plan to define new sales opportunities and maximize visibility within the existing market
  • Work with Director of Restaurants, Bars and Events to create the financial objectives of the venue on an annual basis through the budget process
  • Consistently train and evaluate service staff to ensure product knowledge and service standards are met on a daily/nightly basis
  
  
  Day-to-day responsibilities:
  
  It is the leader's responsibility to lead service education and continuously offer a Best Place to Work through:
  
  
  • Evaluation and hiring of all new staff
  • New server, host and bartender training programs;
  • Conducts ongoing training programs for new and existing management and hourly staff
  • Prepare for and conduct daily shift stand-ups and regular department meeting
  • Attend regularly held property meetings including but not limited to:
    
    • Labor meeting
    • Staff meeting
    • BEO/Catering meetings
  • Consistent and ongoing development and training of all service staff
  • Daily evaluation of restaurant service performance
  • Conduct employee performance management to include: daily coaching moments, employee counselling, and timely completion of performance evaluations
  • Coordination of timely food production
  • Work closely with sales and catering to book small groups to support the following
    
    • Ensure marketing strategies are aligned with the property and venue goals
    • Review all food beverage minimums and selling guidelines
    • Support Banquets in all aspects of floor set, functionality and flow.
    • Work directly with clients who are in-house and contracted to connect and create repeat guests
    • Produce and track internal sales goals and incentives for sales and catering
  • Seek new opportunities and strategies of the venue's operations
  • Manage and assist with monthly beverage inventories
  • It is the venue leader's responsibility to meet the financial targets in the sales area by executing and enhancing the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards, and effective utilization of marketing funds.
  • It is also the venue leader's responsibility to meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
  • Upholds sanitation standards in all bar areas, including storage locations, equipment, tools and supplies
  • Coordinates with executive chef to ensure kitchen cleanliness

QUALIFICATION REQUIREMENTS:

• Profit Loss Management
• Excels in communication; both written and verbal
• Proven systems knowledge and experience with Infogenesis, Avero, Bevager and ADP payroll or similar combination of these systems required.
• Passionate about all things food and beverage
• • Flexible and willing to meet the demands of a high-volume and extended hour operation
  • Strives to be a leader who knows how to motivate a team and cultivate an environment to learn and grow
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  
  EDUCATION and/or EXPERIENCE:
• • BA/BS in Hospitality Management a plus
  • Minimum 3 years' experience in similar role
  • Experience in hotel environment
  • Experience in bar/restaurant/banquet/catering operations
  • Experience in budget process as well as expense and labor management
  
  
  LANGUAGE SKILLS:
  
  
  • Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The employee frequently is required to use hands to handle, or feel objects, or telephone.
• The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
• The employee will regularly be working in an outdoor environment and sometimes in temperatures over 95 degrees

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.