Orchids - Server
Hotels and Resorts of Halekulani
Honolulu, HI
Expired: February 02, 2023
Applications are no longer accepted.
- Full-Time
As an integral part of a team, the Server is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to taking food and beverage orders, retrieving, and serving alcoholic, non alcoholic beverages and food orders to guest tables according to Halekulani specifications, courteously and efficiently. Collecting payment and assisting in the maintenance of the restaurant area, kitchen and all needed equipment.
ESSENTIAL FUNCTIONS
- Greet and acknowledge all arriving/departing guests. Maintain complete knowledge of and comply with all department policies, service procedures and standards.
- Maintain complete knowledge of and comply with all department policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.
- Anticipate guest needs, respond promptly and acknowledge to all guest, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintains cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set-ups.
- Maintain knowledge of and strictly abide by state liquor regulations. (Be at least 18 years of age).
- Complete opening side duties:
- Serve water to all guests upon request.
- Serve bread and butter, and dip.
- Serve coffee, tea and other designated non-alcoholic beverages.
- Remove solid wares and other items from tables assigned promptly without inconveniencing guest.
- Transport tray from restaurant to breakdown area; and separate wares and food.
- Monitor and maintain cleanliness of assigned areas.
- Clean and reset tables immediately after guest departs.
- Prepare, lift and breakdown of bus trays.
- Restock wares in side stations throughout shift.
- Complete closing duties as assigned:
- Leave duty after reporting to Manager on duty.
- Perform all other duties as may be required or assigned.
SUPERVISORY REQUIREMENTS
Reports To: Managers, Assistant Manager and/or Supervisor
Supervises: None
EDUCATION/EXPERIENCE
- 2 Year experience as service staff in an upscale restaurant environment
- High school diploma or equivalent vocational training certificate.
- Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
LICENSES/CERTIFICATIONS
- Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages (state law requirement).
- Tuberculosis (TB) Clearance.
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to anticipate guest needs; respond promptly and acknowledge all guests.
- Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
- Must be highly organized, detail-oriented and have the ability to multi-task.
- Ability to maintain positive guest relations at all times.
- Familiarity with P.O.S. system operation and manual procedures.
PHYSICAL DEMANDS
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to move tables and chairs in dining room.
- Ability to exert effort in transporting supplies and equipment (15-45 pounds) from the storeroom.
- Ability to stand/walk for up to 8-9 hours throughout work shift.
- Maintain stationary position for ½ hour throughout work shift.
- Ability to lift up to 50 pounds.
- Ability to work 8-9 hours shift.
- Reach 6 feet.
- Remain in stationary position for ½ hour to throughout work shift.
WORK ENVIRONMENT
- Indoor/outdoor under variable temperature conditions.
- Outdoors under direct sunlight.
- Exposure to hot, humid weather conditions.
- Variable temperature conditions and noise levels.
Other details
- Pay Type Hourly
Apply Now
Address
Hotels and Resorts of Halekulani
2199 Kalia Road
Honolulu, HI
96801
USA
Industry
Food
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