Floor Supervisor

Reporting to the General Manager, we’re looking for an experienced Floor Manager to join our team and open our first international restaurant in New York.

Key responsibilities of the role include:

To be responsible for the running of the restaurant, including, but not exclusively:

• Correct set up and break down of the restaurant daily
• Ensure service and hospitality standards are high and consistent
• Actively dealing with customer complaints
• Ensuring all equipment required is available and fit for purpose
• Set an example to staff when running the door, the pass & the floor or working a section.

Managing junior staff, especially:

• Holding engaging and informative briefings
• Monthly formal one-to-ones with each member of the team
• Get involved in training, induction and development of the team
• Writing and closing schedules for your team

A good understanding of:

• Product
• Systems, including OpenTable, Aloha and others

To be considered for the role you will have:

Extensive experience running some of the best restaurant and bars in New York.

• Comfortable and experienced with high volume businesses in terms of both covers and revenue.
• Excellent floor management skills.
• Ability to create an incredible culture and work ethic within your team.
• Top management and interpersonal skills and ability to work harmoniously with all departments
• Exemplary product knowledge of food and beverage.
• Excellent leadership skills with ability to teach, coach and train all FOH employees.
• Experience in all NYC Health and Safety and Food Hygiene Practices and Standards.

Work somewhere awesome:

Hawksmoor NYC- a beautiful National Historic Landmark built as The United Charities Building in 1893. The location is just off Park Avenue South and north of the prestigious Gramercy Park and Union Square. The restaurant seats 170 with 2 Private Dining Rooms, and a 50-cover bar.

We are extremely proud to be a certified B Corporation. Being certified as a BCorp means joining a global community of businesses that are audited and proven to meet high environmental and social standards, accountability, and transparency. It is a statement of intent that we will always set the bar as high as we can in the interests of our customers, suppliers, communities and planet.

We’re honored of having over ten consecutive years voted in the Best Companies awards, underpinned by Five People Promises:

1. Somewhere you can feel proud to work

2. Somewhere you & your career can develop

3. Support if and when you need it

4. You are treated fairly at all times

5. A good manager for everyone

Hawksmoor is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Per New York City mandate, effective August 16th , all restaurant workers are required to have received an authorized COVID 19 vaccination. You will be asked to confirm this upon accepting a job offer.